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Parque Balneário Hotel Santos by Castelo Itaipava

4.0 star property
VIP Access

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Photo gallery for Parque Balneário Hotel Santos by Castelo Itaipava

Outdoor pool, pool loungers
Breakfast area
Beach nearby
A sun deck with lounge chairs and umbrellas overlooking a beach and cityscape.
A beach view from a room with two wooden chairs, a small pool, and a sandy beach area with umbrellas.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Avenida Ana Costa, 555, Praia do Gonzaga, Santos, SP, 11060-003
  • Place, Shopping Parque Balneário
    ‪1 min walk‬
  • Place, Gonzaga Beach
    ‪2 min walk‬
  • Place, Miramar Shopping Center
    ‪3 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room

8.6 out of 10
Excellent
(60 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Luxury Double Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Luxury Double Room

9.6 out of 10
Exceptional
(9 reviews)
  • Partial sea view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Quadruple Room

9.0 out of 10
Wonderful
(26 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Quadruple Room

Luxury Quadruple Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Luxury Quadruple Room

8.8 out of 10
Excellent
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio Suite

A hotel room with a bed, bedside table, lamp, and a small table with chairs.

Deluxe Studio Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Studio Suite

A modern hotel room with a large bed, two bedside tables with lamps, a view of the outdoor patio area through a sliding glass door.

Presidential Studio Suite

  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Parque Balneário Hotel Santos by Castelo Itaipava

This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Parque Balneário Hotel Santos by Castelo Itaipava offers 119 air-conditioned accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Parque Balneário Hotel Santos by Castelo Itaipava's great location gets high marks from our customers. During your stay, you're just a quick walk from Gonzaga Beach. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a free children's club, dry cleaning/laundry and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gonzaga Beach and 5 minutes by car from Santos Harbor
  • Pets welcome for a fee (restrictions apply)
Parque Balneário Hotel Santos by Castelo Itaipava offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 11 square feet (1 square metres) and includes conference space. A terrace, a complimentary children's club, and laundry facilities are also featured at Parque Balneário Hotel Santos by Castelo Itaipava. Parking is available for a fee.

This 4-star Santos hotel is smoke free.

Origens-Mar – On-site restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (BRL 40 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Origens-Mar

Things to do

  • Free children's club
  • Gym
  • Outdoor pool

Family friendly

  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 11 square feet of conference space

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 99 per pet, per night
  • Maximum 1 (weight limit: 22 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 12 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: BRL 40 per day
  • Pet fee: BRL 99 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Parque Balneario
Parque Balneario Hotel
Parque Balneario Hotel Santos
Parque Balneario Santos
Parque Balneario Hotel Santos, Brazil
Parque Balneario Santos Atlantica Hotels Hotel
Parque Balneario Atlantica Hotels Hotel
Parque Balneario Santos Atlantica Hotels
Parque Balneario Atlantica Hotels
Hotel Parque Balneario Santos By Atlantica Hotels Santos
Santos Parque Balneario Santos By Atlantica Hotels Hotel
Hotel Parque Balneario Santos By Atlantica Hotels
Parque Balneario Santos By Atlantica Hotels Santos
Parque Balneario Hotel

Parque Balneário Hotel Santos by Castelo Itaipava Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1015 reviews
Rating 8 - Good. 236 out of 1015 reviews
Rating 6 - Okay. 72 out of 1015 reviews
Rating 4 - Poor. 27 out of 1015 reviews
Rating 2 - Terrible. 28 out of 1015 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great staff and a great location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location across from beach. Near many restaurants and shopping. Staff was great
Stayed 1 night in Mar 2026
Verified

8/10 Good

Debra

Liked: Cleanliness, amenities
Staff friendly n helpful. Convenience to beach great. Room size good only storage furniture was old n clean
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and very nice hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Eliane

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The Lobby was Beautiful, the staff was Friendly, Helpful. The room was spacious and accommodating. The Breakfast was a wide variety of foods, and delicious. The coffee was fabulous!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Diamantina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the beach and with lots of shops and restaurants nearby.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Ragda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and excellent service.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
really good hotel
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

ANDRE MARTIN

Liked: Staff & service
Excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Nice location! Beautiful sunset from the pool deck!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and effective staff. The dinner we had at the Hotel was outstanding.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Sheila

Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Oscar

Liked: Amenities, property conditions & facilities
Excellent hotel. Very professional and courteous staff. Extremely clean. Breakfast was delicious. Highly recommend! I would stay again!
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Abdelhadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beau
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Angelo

Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is on a nice location, close to the beach and close to shops. I think this hotel in general can look into cleaniness and some renovation works. Breakfast is simple and small.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet was excellent and plentiful. Guilherme in the restaurant was a fantastic server/manager. Pool area & views of beach were beautiful. Conveniently attached to a shopping mall and walkable to many sights, restaurants and shops. Check-in was a bit chaotic and they told us they were unaware that cruise ship passengers would be checking out & in on that day - so they wer "not prepared". Rooms on lower floors dfinitely hear the street noise, especially overnight. Also, seemed odd to have a front desk staff member at a tourist hotel that only speaks Portuguese (no English she told us) which meant Google Translate to the rescue to inquire about when our room would be ready, etc.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente !
Stayed 2 nights in May 2025
Verified

4/10 Poor

Rickard

Disliked: Cleanliness, staff & service, amenities
Arrogant personal
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Randi

Liked: Amenities
Disliked: Staff & service
The location of this hotel is fantastic, as is the rooftop pool. These are the two best parts of the hotel. The customer service was not good and the rooms are not in very good condition. The check in was wildly slow and later than the 3:00 time promised. They have checkout at noon but neglect to tell you that you absolutely cannot use any of the facilities after you check out. We wanted to buy lunch at the pool and wait for our 3:00 uber and they said absolutely not! I have never experienced that before. In short the prior reviews do not really tell whole the story. This is much more like a 3 star hotel with a rather unfriendly and unhelpful staff. As long as you know this and don't really mind, then for sure the location and rooftop pool are wonderful!!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No free parking

The hotel is suitable for an overnight stay in Santos. However, it does not offer free parking (!) and charges 35 reals per night.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Suellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Regis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ac was very loud at night and we couldn’t sleep. Also the Internet signal was very weak.
Stayed 5 nights in Jul 2025