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Mercure Sao Paulo Pamplona Hotel

4.0 star property

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Photo gallery for Mercure Sao Paulo Pamplona Hotel

Outdoor pool, pool loungers
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Outdoor pool, pool loungers
Daily buffet breakfast (BRL 70 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Rua Pamplona 1315 - Jardins, São Paulo, SP, 1405002
  • Place, Oscar Freire Street
    ‪6 min walk‬
  • Place, Paulista Avenue
    ‪9 min walk‬
  • Place, Ibirapuera Park
    ‪16 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(35 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Superior Room, 1 Double Bed

Privilege, Superior Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Privilege, Superior Room, 1 Double Bed

  • City view
  • 42 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Mobility Accessible

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 3 Single Beds

Superior Room, 3 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 3 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 42 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Daily buffet breakfast (BRL 46 per person)
ibis budget Sao Paulo Jardins
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,305 reviews
The price is €34
includes taxes & fees
13 Apr - 14 Apr
ibis budget Sao Paulo Jardins

About this property

Mercure Sao Paulo Pamplona Hotel

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, conference space and concierge services are on-site.
Mercure Sao Paulo Pamplona Hotel offers 64 accommodations with minibars and a safe. 55-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Mercure Sao Paulo Pamplona Hotel, you're just a quick walk from Paulista Avenue. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 10-minute walk of Oscar Freire Street and Paulista Avenue
  • Cats and dogs welcome for a fee (restrictions apply)
Mercure Sao Paulo Pamplona Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. A meeting room and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Sao Paulo Pamplona Hotel. For a fee, parking is available.

This 4-star São Paulo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
BOULANGERIE CARIOCA – This restaurant serves breakfast, lunch and dinner.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (BRL 35 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 70 per person
  • A restaurant

Restaurants on site

  • BOULANGERIE CARIOCA

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lift (81 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 105.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 70 per person
  • Valet parking fee: BRL 35 per night
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 105.0 per night
  • Service fee: BRL 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Pamplona Sao Paulo
Mercure Pamplona
Mercure Pamplona Hotel
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel
Mercure Sao Paulo Pamplona Brazil
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel Hotel
Mercure Sao Paulo Pamplona Hotel São Paulo
Mercure Sao Paulo Pamplona Hotel Hotel São Paulo

Mercure Sao Paulo Pamplona Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 343 out of 799 reviews
Rating 8 - Good. 271 out of 799 reviews
Rating 6 - Okay. 117 out of 799 reviews
Rating 4 - Poor. 35 out of 799 reviews
Rating 2 - Terrible. 33 out of 799 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Santiago

Travelled with family
Liked: Cleanliness, property conditions & facilities
Las personas no hablaban inglés y la comida era mala pero el lugar estaba muy bien localizado y el personal es amable
Stayed 9 nights in Dec 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Mordecai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was affordable, clean, and in a great location near good restaurants and activities in the city.
Stayed 4 nights in Jul 2025

6/10 Okay

Matthew

Travelled with family
Convenient location at a reasonable price. However, the hotel is old and in need of an upgrade. Rooms are a bit run down.
Stayed 1 night in Jul 2025

8/10 Good

Matthew

Disliked: Property conditions & facilities
Good size room and very nice breakfast. Everything worked well, but the hotel is run down and in need of repair.
Stayed 4 nights in Jun 2025

10/10 Excellent

PAULO E P

Stayed 1 night in Apr 2025

10/10 Excellent

Van

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, nice and central

Good hotel, very central and in a nice area. Walking distance to all main tourist attractions and also some nice little local restaurants within quick walking distance
Stayed 4 nights in Apr 2025

6/10 Okay

Disnarda

Liked: Staff & service, amenities
The property needs some renovation especially in the bathroom.The food in the restaurant I did not like it.Did dine the first and did never go back for dinning.
Stayed 5 nights in Apr 2025

2/10 Terrible

Felipe

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible! Hotel is being refurbished, and there's noise and dust everywhere! Also I've choose the hotel to use the pool, and guess what? Pool is closed, also gym! Terrible, terrible!
Stayed 2 nights in Jan 2025

8/10 Good

Terrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room did not have the three beds set up. But they were very good about bringing one up. The staff was very friendly. The breakfast was excellent very noisy because of construction and we were not told the pool was not available before we checked in. I don’t think the neighborhood was very nice, but you could walk to very nice supermarket.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

My stay overall was solid. There was some miscommunication a couple times with the front desk involving multiple workers depending on the time you caught them. Checking in one of the rooms had a few things not prepared.
Stayed 6 nights in Jul 2024

10/10 Excellent

James Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in an excellent location. close to the metro and shopping. Very clean. Staff very helpful. Would definitely stay again or recommend anyone to stay there
Stayed 9 nights in Apr 2024

6/10 Okay

Noah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 11 nights in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort

Comfortable hotel in nice area.

Very friendly staff, comfortable room with a very comfortable bed, the bathroom was fine but could benefit from renovation. Breakfast was basic but very nice - enough variety of hot and cold food. Good location in safe area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, beyond compare

The desk manager was very kind and super helpful - many thanks to Vittoria! The room was perfect and location ideal. A very xute pool and delicious buffet that includes jot food. All the staff was excellent in fact.
Stayed 1 night in Dec 2023

10/10 Excellent

Giovani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious room, okay breakfast

I was quite happy with my stay at Mercure Pamplona. The room is very spacious and comfortable, the location is excellent - near attractions, metro and good restaurants - and teh condition of the facilities is great. I would only say that hot food options for breakfast are not the best. But this may be a case of preference only. I would be more than happy to stay there again nonetheless.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dani

Stayed 3 nights in Apr 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

6/10 Okay

Larry

Disliked: Cleanliness
Stayed 4 nights in Sep 2021

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near food and shopping. Check in fast with very pleasant staff. Room was huge, clean and comfortable
Stayed 5 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Adilson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was clean and spacious

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2020