4/10 Poor
GILBERT JOHN
Travelled with pets
25 Aug 2025
I went in and out of my room a few times to ask for towels and to hand over some trash to the housekeeper. Just before I went out for our meal, the moment I stepped out of my room, I realized I had left my key inside. I stood there for a moment, unsure of what to do, and then asked the housekeeper nearby if she could let me back in so I could grab my key.
Of course, I could have simply gone to the front desk later and requested a new key, but what bothered me most was the way the housekeeper responded. Instead of being courteous, her reply came across as unnecessarily rude and unhelpful. In fact, she didn’t offer any real assistance at all, which was disappointing.
This experience stands in sharp contrast to the service I’ve received at Hilton properties. The rates may not differ much, but the quality of service is what truly makes the difference—and it’s exactly what we look for when choosing where to stay.
GILBERT JOHN
Stayed 2 nights in Aug 2025



















