6/10 OK
Andrea, Rome
Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
9.12.2025
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The apartment was in good condition, although it had a strong sewer smell at first. Luckily, it didn’t linger throughout our stay, even when we opened the windows. The towels, however, smelled of mold. The apartment is fairly close to the city center and overlooks a park that gets noisy at night because it’s popular with young people.
The real problem was the communication. The check-in instructions stated that we would find a lockbox with the keys. A few hours before our arrival, the owner sent a message saying she would be there to meet us instead, a message I only saw when we were already almost at the apartment. As a result, we had to wait for her to arrive. The lockbox mentioned in the instructions didn’t exist. She didn’t speak a word of English, and after making us wait, she even started talking on her phone instead of speaking to us. Very rude.
At checkout, I texted her several times to ask if we could leave our bags in the apartment for a few hours, but I never received a response. Extremely unprofessional behavior. Fortunately, we didn’t have any special needs, but if you ever need assistance, don’t expect to receive any.
Andrea
Yöpyi 3 yötä joulukuussa 2025