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Shangri-La Shenzhen

5.0 star property

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Photo gallery for Shangri-La Shenzhen

Bar (on property)
Lobby
Exterior
Exterior
Executive lounge

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Parking included

Explore the area

Map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001
  • Luohu Port
    ‪9 min walk‬
  • Dongmen Pedestrian Street
    ‪19 min walk‬
  • Huaqiangbei
    ‪2 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds

Executive Suite, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Executive Suite, 2 Single Beds

  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Horizon Club, Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Horizon Club, Room, 1 King Bed

  • 30 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Room, 2 Single Beds

Horizon Club, Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Horizon Club, Room, 2 Single Beds

  • 30 sq m
  • Hill view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Similar properties

Front of property

Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (742)
The price is €70
for 1 room
includes taxes & fees
7 Aug - 8 Aug
Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

About this property

Shangri-La Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Shangri-La Shenzhen offers 522 air-conditioned accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 19 treatment rooms. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Shangri-La Shenzhen. During your stay, you'll be connected to a shopping centre and just a quick walk from The MixC Shopping Mall. You'll find features such as free WiFi in public areas and free self-parking, plus 4 restaurants.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Dongmen Pedestrian Street and a few minutes from Huaqiangbei
  • Airport shuttle service available for a fee
Shangri-La Shenzhen offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A children's pool, a fitness centre, and an arcade/games room are also featured at the luxury Shangri-La Shenzhen. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Shenzhen hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Coffee Garden – This buffet restaurant serves breakfast, lunch and dinner.
Shang Palace – This restaurant serves lunch and dinner.
Champs Bar and Grill – This restaurant only serves dinner.
360 Bar and Restaurant – This fine-dining restaurant serves dinner and light fare. Happy hour is offered.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: CNY 161 for adults and CNY 161 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 360 Bar and Restaurant
  • Champs Bar and Grill
  • Coffee Garden
  • Lobby Lounge
  • Shang Palace

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 19 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 161 for adults and from CNY 161 for children
  • Airport shuttle fee: CNY 600 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger. This property requires guests to wear swim caps in the pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Shangri-la Shenzhen
Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri-la Shenzhen Hotel
Shenzhen Hotel Shangri-la
Shenzhen Shangri-la
Shenzhen Shangri-la Hotel
Futian Shangri-La Shenzhen Hotel Shenzhen
Shangri La Hotel Shenzhen
Shangri-La Shenzhen Hotel
Shangri la Hotel Shenzhen
Shangri-La Shenzhen Shenzhen
Shangri-La Shenzhen Hotel Shenzhen

Shangri-La Shenzhen Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 1005 reviews
Rating 8 - Good. 393 out of 1005 reviews
Rating 6 - Okay. 111 out of 1005 reviews
Rating 4 - Poor. 49 out of 1005 reviews
Rating 2 - Terrible. 33 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MAURICE

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
check in was hell
Stayed 1 night in Apr 2025

10/10 Excellent

KAH WEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with clean rooms. Lobby and rooms are a bit old but of good quality and service. Breakfast is great and best rate if you prepaid the day before if not included in the room. Near LouHu train station which connects well to other parts of China. Nice dim sum restaurants and other food choices at the train station which is a 5 mins walk from hotel thru the tunnel in front. All main attractions in SZ is nearby by train or taxi all within 30 mins of travel. Recommend for first timer to SZ.
Stayed 2 nights in Apr 2025

2/10 Terrible

Icy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is 33 years old and it needs serious renovation. It doesn’t meet a 5 star rating. I was very disappointed.
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not a 10

Its well located and highly convenient, on the other side for a Shangri-la the staff should be more helpful, example when I arrive to the hotel no one help me to unload the luggage from my taxi, those small things make a huge difference.
Stayed 1 night in Mar 2025

2/10 Terrible

olasumbo

Stayed 1 night in Apr 2025

2/10 Terrible

RASHID

Stayed 1 night in Apr 2025

8/10 Good

Nadine

Business traveller
Needs a refurb
Stayed 1 night in Apr 2025

8/10 Good

Michael

Stayed 1 night in Apr 2025

8/10 Good

Anny

Stayed 1 night in Feb 2025

2/10 Terrible

Anny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mukesh, Surrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from Luoho Hong Kong Crossing.
Stayed 1 night in Apr 2025

10/10 Excellent

Phoebebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Chin Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with food and convenient and subway station is just next to the hotel
Stayed 6 nights in Mar 2025

8/10 Good

Coanh

Travelled with family
Liked: Staff & service

Great location, room can do with a update

We had a wonderful family trip of four, for 4 nights in Shenzhen, and the Shangri-La was the perfect choice for our stay. Its close proximity to the Hong Kong transit Louhu border made it convenient for our two planned day trips into Hong Kong for sightseeing. However, the hotel room could use some upgrades, as certain features, such as the carpets, safe, and electrical connectivity, felt a bit dated. Overall, we enjoyed our stay, thanks in large part to the friendly and helpful staff. A special shout-out to Bill, who always greeted us with a warm smile each morning at the lobby/front door. He provided excellent recommendations and genuinely seemed to enjoy his work, which added to our positive experience. We would definitely consider staying here again for a short trip, as the location is incredibly convenient. Thank you!
Stayed 4 nights in Mar 2025

4/10 Poor

Susan

Travelled with family
Disliked: Property conditions & facilities
The pictures that are posted are probably when they first opened. The rooms are so small and outdated. I wanted to stay at a nice hotel and this wasn’t it. I had stayed in more luxury hotels that are not name brand that was better than this hotel. Would not recommend
Stayed 2 nights in Apr 2025

10/10 Excellent

King Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money

Less than 10min walk from train station. Hotel although slightly dated is still excellent . Definitely value for money for a 5 star Shangri-la hotel.
Stayed 3 nights in Mar 2025

8/10 Good

WAIKIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

WAIKIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a long histoty in Shenzhen and was the best at it's time. But neighborhood area is a little not up to the trend, t il has some old fashion business and
Stayed 1 night in Mar 2025

2/10 Terrible

JOSEPH, orem

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had constructions going on and didn’t alert me to it. Not only but that gave me a room right below where the work was done. So for 4 days, it was constant banging and hammering nonstop. Cleaners kept knocking on my door despite the DND sign. They give you 2 small bottles of water and expect tips for more bottles every single day. The staff don’t speak English which tough for even room service orders or asking for simple amenities. Overall, it really a let down.

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness
It was a bit of a shock because when you walk into the hotel it’s all renovated clean beautiful big and fancy looking. It’s modern. However, when you walk in your room… it’s not as modern. The floor is all made of rug so it’s very dusty! The bathroom wasn’t that clean, it had some rust near the sink area … I usually feel like hotel with a shower-bath is less modern. Overall it was ok for the price paid. The location was good, it was walkable distance to a shopping and dining areas!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb location for Luohu

Location is superb just a few mins walk from Luohu The hotel has maintained well And love the big bed and room
Stayed 2 nights in Feb 2025

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness
The rooms are not that clean… it smelled a little bit moldy because the floor is made of rug material. Also, you cannot enjoy buffet during the week. Only during the weekend …
Stayed 1 night in Feb 2025

6/10 Okay

ong

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Chao-Yen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025