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Hotel Sur

Property class: 3

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Photo gallery for Hotel Sur

A balcony with a view of the sea and a building across the street.
A hotel room with two beds, a nightstand, a small plant, and artwork on the wall.
A buffet area with various food stations, a coffee machine, and a refrigerator.
A hotel with a swimming pool, palm trees, and sun loungers.
A lobby with a large mural of a coastal scene, a blue sofa, a small table with a plant, and a wooden cabinet with decorative items.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Passeig Maritim de Cala Bona, 25, Son Servera, Illes Balears, 07559
  • Place, Bona Beach
    ‪1 min walk‬
  • Place, Platja de na Marins
    ‪2 min walk‬
  • Place, Cala Millor Beach
    ‪16 min walk‬

Room options

View all photos for Superior Double Room, Balcony, Pool View

A hotel room with two beds, a ceiling fan, a balcony with a chair, and two framed pictures on the wall.

Superior Double Room, Balcony, Pool View

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Single Room, Balcony

A hotel room with a bed, a ceiling fan, a TV, and curtains.

Single Room, Balcony

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Balcony, Pool View (3 Adults)

A hotel room with two beds, a ceiling fan, a balcony with a chair, and two framed pictures on the wall.

Superior Double Room, Balcony, Pool View (3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Balcony, Pool View (2 Adults + 1 Child)

A hotel room with two beds, a ceiling fan, a balcony with a chair, and two framed pictures on the wall.

Superior Double Room, Balcony, Pool View (2 Adults + 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Balcony, Sea View (2 Adults + 1 Child)

A hotel room with two beds, a balcony, and a view of the sea.

Superior Double Room, Balcony, Sea View (2 Adults + 1 Child)

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Balcony, Sea View

A hotel room with two beds, a balcony, and a view of the sea.

Superior Double Room, Balcony, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Balcony, Sea View (3 Adults)

A hotel room with two beds, a balcony, and a view of the sea.

Superior Double Room, Balcony, Sea View (3 Adults)

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Balcony

A hotel room with two beds, a balcony, and a view of the sea.

Standard Double Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, Balcony, Pool View

A hotel room with two beds, a balcony, and a view of the sea.

Standard Double Room, Balcony, Pool View

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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4.1 out of 5, Very good, 88 reviews
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About this property

Hotel Sur

This hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Change of towels is available on request
Hotel Sur offers 102 air-conditioned accommodations, with minibars. Rooms open to balconies. Beds feature down duvets. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Sur, you're just a quick walk from Bona Beach. You'll find features such as free WiFi in public areas and a free manager's reception, plus an outdoor pool.
  • Free WiFi
  • Enjoy a bite to eat at Dining room, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a playground and bicycles to rent
  • Steps from Bona Beach and Platja de na Marins
  • Airport shuttle service available for a fee
Hotel Sur offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A library, a terrace, and multilingual staff are also featured at Hotel Sur. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3-star Son Servera hotel.

The hotel hosts a free manager's reception daily.
Dining room – This buffet restaurant specialises in local and international cuisine and serves breakfast and dinner. Open daily.
British Bar – On-site sports bar. Guests can enjoy al fresco dining (weather permitting). Open daily.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 3.50 for adults and EUR 3.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EUR 15
  • Snack bar/deli

Restaurants on site

  • British Bar
  • Dining room

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 3.5 for adults and from EUR 3.5 for children
  • Airport shuttle fee: EUR 30 per person (return)
  • Airport shuttle fee per child: EUR 30 (return), (from 3 to 12 years old)
  • In-room safe fee: EUR 2.5 per night
  • Hosted evening meal: EUR 15

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Sur offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 10:00 AM to 7:00 PM

Property is also known as

Hotel Sur Hotel
Hotel Sur Son Servera
Hotel Sur Hotel Son Servera

Hotel Sur Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 9 reviews
Rating 8 - Good. 3 out of 9 reviews
Rating 6 - Okay. 1 out of 9 reviews
Rating 4 - Poor. 1 out of 9 reviews
Rating 2 - Terrible. 1 out of 9 reviews

6.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

SALLY

Liked: Staff & service, amenities, property conditions & facilities
Lovely stay very friendly only fault our bed sheets were never changed in the 10 night stay Good was brilliant lots of choice
Stayed 10 nights in Jun 2024
Verified review

6/10 Okay

ANSAR

Disliked: Property conditions & facilities
If your budget is low , you get in , don't expect too much
Stayed 1 night in Jul 2023
Verified review

4/10 Poor

Mirko

Disliked: Amenities, property conditions & facilities
Das Hotel war alt, was grundsätzlich nicht schlimm ist. Aber wenn man mit einem GYM wirbt, dann sollte es auch nutzbar sein.(stand voller Fahrräder und war unsauber und praktisch nicht nutzbar). Die Zimmer waren abgenutzt und nicht sehr sauber. Die Gegend ist gut, wenn man im Trubel sein möchte. Zum Schlafen ok…. Mehr aber nicht.
Stayed 7 nights in Jul 2022
Verified review

8/10 Good

Frederic

Liked: Cleanliness, staff & service
État générale ok,bonne localisation Un peu bruyant
Stayed 6 nights in Jul 2022
Verified review

8/10 Good

Toril Hansine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rommet var lite, men greit nok til opphold når man har ferie og er ute hele dagen. Fint lite basseng i tilknytning til hotellet. Veldig enkel frokost .
Stayed 14 nights in Jul 2022
Verified review

10/10 Excellent

Michiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locatie
Stayed 7 nights in Sep 2021
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay lovely staff and family run

Stayed 9 nights in Jul 2024
Verified review

10/10 Excellent

sofie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024
Verified review

2/10 Terrible

Yannick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023