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The Norfolk Lodge Hotel

Property class: 3

Choose dates to view prices

Photo gallery for The Norfolk Lodge Hotel

An indoor swimming pool with a wooden ceiling, clear glass walls, and a tiled floor.
A restaurant interior with hanging plants, a bar area in the background, and a wooden table with a wine glass and a bowl of snacks.
An outdoor patio with wicker furniture, two large umbrellas, and a white building in the background.
A reception desk with a vase of flowers, a nameplate, and a computer monitor.
A sunlit patio with a circular hot tub, a cushioned seating area, and potted plants.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Gym

Explore the area

View in a map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ
  • Place, St. Helier Town Hall
    ‪11 min walk‬
  • Place, St. Helier Central Market
    ‪13 min walk‬
  • Place, Port of Jersey
    ‪18 min walk‬
  • Airport, Jersey (JER)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, a desk with a chair, a small table with a vase, and a window with curtains.

Standard Double Room

8.4 out of 10
Very good
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with bunk beds, a large bed, a chair, and two wall-mounted lamps.

Family Room

9.2 out of 10
Wonderful
(5 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, bedside tables, a nightstand, a wall-mounted artwork, and a window with curtains.

Single Room

7.0 out of 10
Good
(2 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

A hotel room with two beds, a desk, a chair, and a window with curtains.

Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Annex Building

Iron/ironing board (on request), travel cot, free WiFi, bed sheets

Family Room, Annex Building

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

Similar properties

Interior entrance
The Savoy Jersey
St. Helier
  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 1,009 reviews
The price is €176
includes taxes & fees
24 Aug - 25 Aug
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About this property

The Norfolk Lodge Hotel

Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, dry cleaning and a 24-hour front desk.
The Norfolk Lodge Hotel offers 101 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Norfolk Lodge Hotel. During your stay, you're just a quick walk from The Georgian House. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • 11 minutes by foot from St. Helier Town Hall and a 2-minute drive from Port of Jersey
The Norfolk Lodge Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and dry cleaning/laundry services are also featured at The Norfolk Lodge Hotel. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available.

This 3-star St. Helier hotel is smoke free.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:00 AM.
The Norfolk Lodge Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Indoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • Lift (79 centimetre wide door)

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 9 October and 3 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 15 years old or younger stays free per registered adult when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 15 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

The Norfolk Lodge Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 156 out of 485 reviews
Rating 8 - Good. 224 out of 485 reviews
Rating 6 - Okay. 80 out of 485 reviews
Rating 4 - Poor. 14 out of 485 reviews
Rating 2 - Terrible. 11 out of 485 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Hazel

Liked: Cleanliness, staff & service
The hotel is a great location within walking distance of St Helier town centre, Liberation Square & the seafront. The rooms are good size, clean but tired looking, the hotel could do with a fresh coat of paint. The swimming pool is lovely, clean & a good size though the showers aren’t great, so best going back to your room to shower. Breakfast has a good selection & service was good. Good value for money.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food selection especially the evening meals was very good and so were the breakfast. Pleasent staff and very helpful
Stayed 7 nights in Sep 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and spacious. Staff all very helpful. Had continental breakfast, by choice, which had a good range of choices. Enjoyable break
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Russell

Liked: Amenities, property conditions & facilities
Very nice hotel …..staff very good also
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, amenities
Very enjoyable stay. Helpful and friendly staff.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Anita l

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet,the food was very nice ,clean and the staff was pleasant .
Stayed 4 nights in Sep 2023
Verified review

8/10 Good

Ashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Good location - walking distance into town. Friendly and helpful staff who made us feel very welcome and looked after us throughout our stay.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean.... and warm. The heated pool is lovely. Mainly older guests stay. Perfect location for walking into st helier (10- 15 mins). Staff couldnt do enough for you. Food was good, a different selection every night. A nice bar with at least the basics of each type of drink.
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel staff very polite and helpful
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike about the Norfolk Lodge hotel. Staff were pleasent. Rooms were good standard. A lot of food options including the Bar meu and the buffet style dinner. A lot of options at breakfast including a selection of meats. Overall an excellenr place to stay. Would highly recommend.
Stayed 7 nights in Jul 2025
Verified review

6/10 Okay

Geraint

Liked: Cleanliness
Breakfast was good. Some staff not very engaging.
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

mhairi Crombie

Liked: Cleanliness, staff & service
The best part of this hotel was the friendly, helpful staff. This hotel is well situated if you enjoy lots of walking.
Stayed 7 nights in Jul 2023
Verified review

8/10 Good

steve

Liked: Staff & service, property conditions & facilities
Excellent stay, everything was good, only downside was traffic noise and bin collection around 5-30 a.m.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice break

Very welcoming hotel with excellent food. Spotlessly clean and comfortable Pool was lovely and warm Short walk to the front
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very efficient, very helpful and friendly. I didn't try the restaurant for dinner, but I had some bar food - very good, and the breakfast buffet was excellent. My room was clean and comfortable. I would recommend.
Stayed 5 nights in Aug 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit dated.
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, lovely staff

Lovely hotel, the staff were fantastic and the whole place is spotless. The pool was a great facility and the evening entertainment an added bonus. There was plenty of food choices at breakfast although it wasn’t spectacular. We had dinner once in the hotel, which was slightly disappointing so maybe would avoid that but overall it was a fab place to stay.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect little gem in St Helier

Another wonderful stay. Staff were fabulous. Room clean and spacious. Food fabulous.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Seb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hotel. We shared one family room (2 adults, 2 children, 1 infant), which was quite cosy but worked well for us. The kids enjoyed the indoor pool a lot. The staff was friendly and helpful. The food was good but could have better options for vegetarians. The area is not the prettiest, but the city centre and playgrounds can be reached easily by foot (10-15 minutes).
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Ken

Liked: Cleanliness, staff & service
Friendly staff
Stayed 5 nights in Jun 2023
Verified review

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor swimming pool and gym, very good buffet breakfast, but on a bust road junction
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great break

Lovely hotel although the bedroom floors creaked a lot. Staff were all wonderful and there was entertainment on through the week, but oddly not at weekends. About a 15 min walk into St Helier, but there is a local bus. I guess the hotel is for the older generation, but that suited us just fine
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mini Break.

We stayed here for 3 nights while we were on Jersey and this was just what we wanted. The staff we very friendly and very helpful and we would stay here again if on the Island.
Stayed 3 nights in Sep 2023
Verified review

6/10 Okay

Andrew

Hotel was nice but just needs a tidy up. Seems to be a hotel for the older generation. A good walk to the town from the hotel but overall no complaints
Stayed 4 nights in Sep 2023
Verified review

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, room comfort
The hotel staff is really helpful and service is brilliant. The rooms are ok but walls are thin and wooden floor noisy. 10 min walk from the center. Overall a very pleasant stay.
Stayed 3 nights in Jun 2022