2/10 Terrible
Susanna
17 Oct 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Sadly this hotel is in a very poor state. The staff were friendly but there was a sense that they were trying very hard in the face of certain failure.
My room was in need of a deep clean - grime around the shower, which flooded water all over the floor - carpet stains, wall stains, curtains that smell like cigarette smoke.
The ‘view’ from this ‘Executive Room’ is of a brick wall, which makes it very claustrophobic.
The worst part though was that the shower provided no hot water both nights of my stay, so I was unable to have a hot shower after a long flight. I asked at the front desk after the first night and was told it would be fixed but it wasn’t and I wasn’t offered a different room. Not having access to hot water to bathe seems like the very bare minimum for a hotel room, let alone one that cost this much. I was directed to email the manager and have asked twice via email for a partial refund, which seems totally reasonable under the circumstances, but I haven't even had a response.
This really seems like a failing business (the restaurant on site never had more than a couple of people in it, even over a weekend) and there’s a sense of decay about the whole place.
I would definitely not recommend it to anyone, largely because my requests were just ignored. It’s okay to make mistakes - we all do that - but to ignore a customer’s polite requests is a red flag.
Susanna
Stayed 2 nights in Oct 2025