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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Lobby
Exterior
Lift
Reception
Mini Suite | Individually decorated, blackout curtains, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Bar

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Avon River
    ‪3 min walk‬
  • Place, Festival Theatre
    ‪15 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪51 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout curtains, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout curtains, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Individually decorated, blackout curtains, iron/ironing board, free WiFi

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout curtains, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout curtains, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

Similar properties

Garden
The Stratford Hotel by Hoco Hotels Collection
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Housekeeping
4.3 out of 5, Excellent, 427 reviews
The price is €80
includes taxes & fees
18 Jan - 19 Jan
The Stratford Hotel by Hoco Hotels Collection

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel with a restaurant, steps from Stratford City Hall
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services and a 24-hour front desk.
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottles of water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of The Windsor Hotel by Hoco Hotels Collection's great location. During your stay, you're just a quick walk from Stratford City Hall. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge and luggage storage
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Stratford City Hall and Avon Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Windsor Hotel by Hoco Hotels Collection also features concierge services and a lift. Parking is available for a fee.

This Stratford hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10:30 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (CAD 20 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: CAD 25 for adults and CAD 10 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Renovations and closures

The following facilities or services will be unavailable from December 11 2025 to April 30 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
The property will be renovating from 11 December 2025 to 28 February 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CAD 25 for adults and from CAD 10 for children
  • Uncovered self-parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 133 out of 377 reviews
Rating 8 - Good. 116 out of 377 reviews
Rating 6 - Okay. 68 out of 377 reviews
Rating 4 - Poor. 47 out of 377 reviews
Rating 2 - Terrible. 13 out of 377 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities

More negatives than positives.

On the plus side, the Windsor Hotel in Stratford is centrally located and is close to the Avon Theatre and numerous restaurants. On the negative side, there is no restaurant, the rooms are not great, our bathroom and shower was from the 1950's, the front desk staff disappeared from the front desk for long periods (more than the stated 30 minutes) and were not available when needed. The hotel also requires full payment one week before your arrival date, not a regular practise for most hotels. I will NOT be staying at the hotel again!
Stayed 2 nights in Oct 2025

6/10 Okay

David, Mackinaw Cityu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is small. No desk for the computer. The TV (ROKU) was unworkable. The location is ideal for walking to restaurants, and the Festival Stage is only about 09. miles away.
Stayed 4 nights in Oct 2025

8/10 Good

Julia

Liked: Cleanliness
Disliked: Staff & service
Room was nice but not worth the price. You pay for the great location though. Staff weren't unwelcoming, but they were not particularly warm. The welcome email sent a few weeks before arrival indicated that they do special surprises for celebrations. I mentioned my celebration but nothing was done. The rooms themselves have charm but the building itself is pretty plain in the hallways and stairwells. The TV in the room is equipped with Roku, but you need your own logins for streaming channels.
Stayed 1 night in Oct 2025

6/10 Okay

Ivy

Liked: Cleanliness
Pretty average but great location.
Stayed 1 night in Oct 2025

10/10 Excellent

Sonia, Etobicoke

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Festival Theatre
Stayed 1 night in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean but had no parking available and no food options
Stayed 1 night in Oct 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is lovely. Quiet. Like a British hotel. There is no breakfast provided but many restaurants nearby.
Stayed 1 night in Oct 2025

6/10 Okay

Sheryl

Travelled with group
Liked: Cleanliness, staff & service
This hotel is a fantastic for Avon theatre and shopping restaurants. Free parking at Copper Lot a 5 min walk but free which is unheard of these days! Only negative was the ice machine was broken which was not the end of the world but pretty standard at a hotel and would have been nice for the stay. The mattress had a bit of a “hill” from wear. So not super comfortable but I slept. Overall I would go back again hoping Reno’s will be completed next year and also to have those suggestions in order. It is a nice overall hotel especially for location.
Stayed 1 night in Oct 2025

2/10 Terrible

Will

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tub in the shower kept filing up and the water pressure was full blast. I asked about getting this fixed and told It but it didn’t happen. They also had a sign saying they were remodeling still even after two years ago when this happened. I’m not staying here ever again
Stayed 2 nights in Oct 2025

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, room comfort
No breakfast, ac very old and loud, hair on the washroom , very dirty underneath the bed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ken

Was a little disappointed when arrived the nice lady made our stay very enjoyable. She up dated us to are bigger room older Hotel Hotel very clean and service was great.
Stayed 2 nights in Sep 2025

4/10 Poor

Jean

Stayed 1 night in Sep 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice easy walkable lication
Stayed 1 night in Sep 2025

4/10 Poor

Darcy

Hotel was not high end. Very poor value for the cost. Also hotel lobby was under renovation so no additional services available. e.g., breakfast
Stayed 1 night in Sep 2025

6/10 Okay

Robert, Williamsville

Travelled with family
Liked: Staff & service
Buy the parking pass that the hotel offers. It is worth the price, and you can come and go as you like. The hotel is located in the center of town, and you can walk to all of the best restaurants and the Stratford Festival theatres from there. The hotel also has an excellent elevator (a big plus in an older building). The downsides are the shower can go from a comfortable temperature to scalding in 3 seconds (act fast - this happened more than once to me), the rooms were in need of modernization, and the laminate floors needed a good cleaning.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near Avon Theater

Friendly hotel a very short walk from Avon Theater in Stratford. A comfortable place to stay while enjoying Stratford plays.
Stayed 1 night in Sep 2025

4/10 Poor

Stuart

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pro: The central location is excellent, easy walking distance to the Avon theater, downtown restaurants and shopping. The staff was as accommodating as it could be, given the limitations of the facility. Con: The room and en suite bathroom are small and cramped. Our room had to be accessed by half a flight of stairs. We bought air freshener to combat the musty odors in the room and bathroom. We loaned the air freshener to friends who were in the room next door who were having the same experience.Compared to the Arden Park Hotel or The Parlor, The Windsor Hotel has a long way to go before it can be equal to them. Given the state of the facility the room charges were grotesquely overpriced. Overall not a good experience.
Stayed 2 nights in Sep 2025

6/10 Okay

John-Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Steve

Travelled with family
Disliked: Amenities
This hotel is in an excellent location. It is within walking distance of great dining and shopping as well as the theatres. It is clean and the decor is nice. The parking was very difficult to get into and out of. The wi-fi was sketchy at best, and non-existent the rest of the time. The bathroom had a sink with 2 separate taps that meant you had to fill the sink to wash your hands as the hot water was too hot to use without mixing with cold. There was absolutely no counterspace in the bathroom and it was very small. If you are a larger person, the toilet would be difficult to access.
Stayed 2 nights in Sep 2025

6/10 Okay

Maxwell

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

4/10 Poor

Bruce

Travelled with partner
Disliked: Amenities, property conditions & facilities
After we had booked the room, we were informed we had to book our parking separately. We immediately contacted the hotel and found no parking was available. The hotel offered that we could park at a place over a quarter mile away. The alternate parking proved to be an issue as the hotel does not have an area for unloading luggage from automobiles near the entrance and the long walk back from the alternate parking proved “unpleasant” on a hot and humid day.
Stayed 1 night in Sep 2025

8/10 Good

Myrna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Kanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was clean. We were offered breakfast in the description of the room, but none was available. Even simple continental breakfast would be acceptable. We recommend grab bars for the showers for all guests, young or old!
Stayed 2 nights in Sep 2025

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service
Location was good for dinner and theatre. Paid parking was close. Hotel is under renovation. Key code wouldn’t lock room door on the 2nd day.
Stayed 1 night in Aug 2025