I recently stayed at the Ultimo Hotel, and while the property itself was nice, my experience at check-in left a lot to be desired. Upon arrival, I was met with an unwelcoming attitude from one of the front desk staff members. I was treated with impatience and rudeness.
Was lied to, that our credit card was declined, but all it was, was that first transaction was missing the credit card surcharge.
Steer clear of the tall blonde working at check in. Rest of the staff was nice, but pray you don’t have to deal with the lady we dealt with.