6/10 Okay
Pauline
12 Aug 2025
Could do better
There is nowhere to park while you check in.. I expected a drive through at the fro t of hotel, but no.. nowhere. Parking is around the other side of the block and a key is needed to get in. I made a 1 night booking and then decided (some weeks ago) to stay 2 nights so made another 1 n booking online and sent an email asking to keep bookings together in same room. I reminded staff on check in but still got a phone call telling me I needed to check out.
Then had to muck around getting keys extended etc (which shows she definitely didn’t listen to me on checkin or see notes)
We had breakfast booked as part of package but didn’t realise it was at a totally different hotel which required 3 traffic lights to wait for to walk there each way. We were not given breakfast vouchers or explained this but when I asked, was told to come each morning and get a voucher. This then meant lining up at reception each morning.. cannot see why they could not be given on check in. The toilet is behind the bathroom door and ok for use with the door closed but dangerous for your feet if you are on it and someone else enters bathroom. I had a bath, only to realise that there was no soap, bath gel, shampoo, conditioner etc down there and could not bring from shower as they are fixed. Only 4 small milk portions in fridge.. you need 2 to have one coffee, so that was only one cup each. Staff seem flustered and because of this did not come off as friendly or welcoming. Good location for our appointment.
Pauline
Stayed 1 night in Aug 2025






















