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City Hotel Leiden

3.0 star property

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Photo gallery for City Hotel Leiden

Interior
Daily buffet breakfast for a fee
In-room safe, desk, iron/ironing board, free cots/infant beds
TV
Property grounds

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Lange Mare 43, Leiden, 2312 GP
  • Place, Museum Boerhaave
    ‪1 min walk‬
  • Place, Hortus Botanicus
    ‪9 min walk‬
  • Place, Leiden University
    ‪11 min walk‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪29 min drive‬

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About this property

City Hotel Leiden

A restaurant, a coffee shop/cafe and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and free newspapers are on-site.
City Hotel Leiden offers 39 accommodations with a safe and coffee/tea makers. Cable televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Leiden hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at City Hotel Leiden, you're just a quick walk from Museum Boerhaave. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Museum Boerhaave and Stedelijk Museum de Lakenhal
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. A terrace, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly City Hotel Leiden. Free self parking is available.

This 3-star Leiden hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10 AM and at the weekend from 8 AM to 11 AM.
City Hotel Leiden has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 21 per day)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10 AM on weekdays and 8 AM to 11 AM on weekends; EUR 14 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.70 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14.00 per person
  • Nearby parking fee: EUR 21 per day (9843 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Best Western City Hotel Leiden
Best Western City Leiden
City Hotel Leiden Hotel
City Hotel Leiden Leiden
City Hotel Leiden Hotel Leiden
Best Western City Hotel Leiden

City Hotel Leiden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 339 reviews
Rating 8 - Good. 150 out of 339 reviews
Rating 6 - Okay. 97 out of 339 reviews
Rating 4 - Poor. 29 out of 339 reviews
Rating 2 - Terrible. 9 out of 339 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stuart

Liked: Amenities, property conditions & facilities
The rooms were lovely and well-maintained. Excellent cleaning and hotel staff. From the night porter who let me in when I arrived late without calling in advance, the front desk staff who were always and offering coffee to the cleaning people who did a magnificent job cleaning the room every day perfectly it was lovely.
Stayed 2 nights in Oct 2022
Verified

2/10 Terrible

Dale

Liked: Staff & service
Disliked: Property conditions & facilities
This place is a dump!
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Barney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a little dingy but the location in Leiden was great. It is supposed to be closing at the first of May.
Stayed 5 nights in Apr 2023
Verified

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a nice walkable area of the city, close to the shops and market. What I didn't like about the hotel was the breakfast available in the restaurant, it was too expensive for what it offers. Next time I'll eat out.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything you need from a hotel

Very well located hotel in the centre of Leiden. Hotel was quiet despite the central location. Staff were friendly and helpful. Room was a good size, clean and comfortable. It felt a little dated but that doesn't really matter unless you plan to spend a lot of time in the hotel. If you're looking for a convenient, well placed hotel for your trip to Leiden, I would definitely recommend the Best Western City Hotel.
Stayed 2 nights in Aug 2022
Verified

2/10 Terrible

Olivier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Catastrophe

Horrible
Stayed 2 nights in Sep 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

viezig bed

Algehele staat van het hotel is matig/slecht met veel geluidsoverlast en lampjes die er wel staan maar waarvoor geen stopcontact is. Het meest vies was echter het het bed wat schoon leek maar erg onfris rook.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Proper hotel maar kamer was heel erg koud. Geen verwarming en warme lucht airco werkte niet. Graag extra lakens voorzien voor koude winterdagen.
Stayed 1 night in Dec 2022
Verified

8/10 Good

Willemien

Liked: Cleanliness, staff & service, amenities
Ik vond het fijn dat het dicht bij het centrum was en niet al te duur.
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort

Sämsta jag bott på

Hela hotellet stank starkt av mögel, överallt. I trapphus, korridorer, hiss och rum. Fuktfläckar i taket. Toaletten luktade urin trots att det var städat. Vi stannade en timme och därefter bytte vi hotell. Gick inte att stå ut med stanken. Allt kändes kallt och fuktigt. Det här stället förtjänar inte 3 stjärnor, snarare ingen stjärna alls. Mögel är en hälsofara.
Stayed 2 nights in Nov 2022
Verified

8/10 Good

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel in centrum, je krijgt uitrijkaart voor parkeren aan Haagweg waar shuttle bus rijdt.
Verified

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Séjour correct. Pas d’air climatisé, il fallait ouvrir les fenêtres et il y a un bar avec terrasse au coun de la rue, c’est bruyant, il a fallu fermer des fenêtres, ce qui augmentait la chaleur dans la chambre.
Stayed 1 night in Jul 2022
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

Great people, good hotel

The staff here were very helpful, from ensuring I was checked into a room when I arrived early, to taking care of a package I wanted to leave for a friend who I couldn't quite arrange to catch up with. The hotel is quite old, though, so the condition was not so great, but the bed was comfortable and the stay was nice enough. The location is excellent, between the train station and city centre.
Stayed 2 nights in May 2022
Verified

4/10 Poor

Neil

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expected more from a Best Western.More like Bad and Ugly ,with no Good
Stayed 1 night in Apr 2022
Verified

8/10 Good

Colleen

Liked: Cleanliness, staff & service
The staff was so accommodating, pleasant and we appreciated the extra service they provided us. Our train was delayed and we had to arrive past 11pm. The hotel front desk person waited for us to arrive and sign us in. The hotel was clean and functional and convenient. We would stay there again if ever in Leiden.
Stayed 1 night in Apr 2022
Verified

8/10 Good

Ulrike

Liked: Staff & service, amenities
Die Lage ist super, direkt in der Innenstadt und nah zum Bahnhof. Das Zimmer war etwas in die Jahre gekommen. Leider war es schwer zu lüften, sodass es sehr warm war (Klimaanlage ging nicht) und der Geruch im Bad und im Hotel war unangenehm. Es hätte sauberer sein können. Die Große Fensterfront im Zimmer war sehr schön (schade, dass nur ein kleines Fenster geöffnet werden konnte) und es gab auch 2 Stühle und Tische. Leider fehlte ein Föhn.
Stayed 1 night in Mar 2022
Verified

6/10 Okay

Angelica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Obekväma sängar dålig luft på rummet och blev bitna av något i sängen/rummet. Inga elkontakter i rummet. Personalen var supertrevliga
Stayed 1 night in Mar 2022
Verified

4/10 Poor

Damien

Disliked: Amenities, property conditions & facilities
Geen parkeerplaats bij het hotel waardoor je lang aan het zoeken bent voor een plek. En dan mag je nog hopen dat het dichtbij is.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Maud

Liked: Cleanliness, staff & service
Oud, goed gelegen, duur ontbijt
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort

OK hotel in Leiden but nothing special

Our stay was very nice. The hotel is basic, no frills. Clean, and staff were friendly and helpful. Sadly, the chain was very inflexible with regards to refunds during Covid.
Stayed 3 nights in Nov 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Good location + service; but worn out + poor wifi

Great service by staff but the hotel is very worn out. Wifi was so slow that I had to use cell phone to roam to download emails. Sink was clocked. Closet could not open/close easily. Breakfast was outsourced to an excellent place across the street but not open until 7:30am which is a little bit late for business purposes.
Stayed 1 night in Feb 2022
Verified

6/10 Okay

Henrike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lampen waren zu dunkel.Bett war sehr weich
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Isabele

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Im Zimmer war alles mögliche kaputt: die Badewanne (aber das war uns vorher angekündigt worden, also kein Problem), die Heizung ging nicht, dann Lampen, Strom teilweise, der Seifenspender war abgebrochen und lag auf dem Boden. Dafür war ein Solarium Licht in der Dusche?! Wer braucht sowas. Außerdem viel zu gefährlich, das ohne Einweisung zu benutzen. Zimmer war ziemlich hellhörig und das Bett war steinhart. Alles in allem das Geld absolut nicht wert.
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, close to centre. Friendly and helpful staff.
Stayed 5 nights in Sep 2021
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima centrale plek, goed hotel en toch rustig. Kamer was schoon en netjes. Badkamer was erg klein. Wastafel te klein, veel watergeknoei. Geen handdouche, alleen regendouche. Weinig ruimte voor spullen neerzetten.
Stayed 1 night in Sep 2021