See all properties

Hotel Pocillos Playa

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Pocillos Playa

A woman in a yellow and black striped swimsuit standing on a heated floor in a room with a sauna, a massage chair, and a red door.
A hotel room with a bed, two armchairs, a desk, a TV, and a view of the pool.
A buffet area with a waterfall mural, a chef preparing food, and a variety of fruits and beverages.
A rooftop lounge area with white lounge chairs and umbrellas, a tiled floor, and a view of the beach and palm trees.
A pool area with lounge chairs and a hot tub, surrounded by palm trees and a modern building.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Burgao, 4-6, Tías, Canary Islands, 35510
  • Place, Playa de Matagorda
    ‪13 min walk‬
  • Place, Rancho Texas Park Zoo
    ‪5 min drive‬
  • Place, Playa El Barranquillo
    ‪6 min drive‬
  • Airport, Arrecife (ACE-Lanzarote)
    ‪8 min drive‬

Room options

View all photos for Superior Suite

Minibar, desk, blackout curtains, soundproofing

Superior Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds, 1 Single Sofa Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Double Room

A hotel room with a bed, two bedside tables with lamps, a small table with a cup and glasses, a chair, and a TV.

Classic Double Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room Single Use

A double bed with a patterned blanket, bedside lamps, a nightstand, and a framed picture on the wall.

Classic Double Room Single Use

  • 22 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room, Pool View

A hotel room with a bed, two armchairs, a desk, a TV, and a view of the pool.

Superior Double Room, Pool View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed
  • Free Wi-Fi

Similar properties

Outdoor spa tub
Hotel Lanzarote Village
Tías
  • Pool
  • Hot tub
  • All-inclusive available
  • Kids’ pool
4.3 out of 5, Excellent, 265 reviews
The price is €183
includes taxes & fees
21 Aug - 22 Aug
Hotel Lanzarote Village

About this property

Hotel Pocillos Playa

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Hotel Pocillos Playa offers 76 air-conditioned accommodations with minibars and a hairdryer. Satellite televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Tías hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages, an iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open selected days.
During your stay at Hotel Pocillos Playa, you'll be within walking distance of Playa de Matagorda. You'll find features such as free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • 10 minutes by car from Puerto del Carmen Beach and 6 minutes from Playa de Matagorda
  • Airport shuttle service available for a fee
Some rates at Hotel Pocillos Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Pocillos Playa offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and an arcade/games room are also featured at the business-friendly Hotel Pocillos Playa.

Smoking is allowed in designated areas at this 4-star Tías hotel.

On-site venue – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.

All-inclusive details

All-inclusive room rates at Hotel Pocillos Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Private wine tours
  • Pro golf lessons
  • Rooftop pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily) (for a fee)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • 2 floors
  • Designated smoking areas
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 35

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 16 and younger are not allowed at this property from November to October. The rest of the year they are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 35 (subject to availability)
  • In-room safe fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 16 years old and younger aren't allowed from November to October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Smartline Pocillos Playa Hotel Tias
Apartamentos Playa Pocillos Hotel
Apartamentos Playa Pocillos Hotel Tias
Apartamentos Playa Pocillos Tias
Playa Pocillos
Playa Pocillos Apartamentos
Smartline Pocillos Playa All inclusive Hotel Tias
Smartline Pocillos Playa All inclusive Hotel
Smartline Pocillos Playa All inclusive Tias
Smartline Pocillos Playa All inclusive
Hotel Smartline Pocillos Playa - All inclusive Tias
Tias Smartline Pocillos Playa - All inclusive Hotel
Hotel Smartline Pocillos Playa - All inclusive
Smartline Pocillos Playa - All inclusive Tias
Smartline Pocillos Playa
Apartamentos Playa Pocillos
Smartline Pocillos Inclusive

Hotel Pocillos Playa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 30 reviews
Rating 8 - Good. 10 out of 30 reviews
Rating 6 - Okay. 4 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A nice clean, quiet hotel adults. Only short walk to beach. Delicious food on all sittings, although desserts not a lot of choice and same everyday. Beds were comfy rooms very clean although no coffee in the room and the shower weren't the best. Pool colder than the Antarctic in the winter. Sunbeds in good location. Plenty of umbrellas available. Entertainment staff were great and got everybody involved through the day and the evenings. There is a games room behind the stage but we only found it on the last day. Lots of drink options available in the all-inclusive range. Housekeeping visited everyday and did a great job. Would visit this hotel again
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice adult only hotel within walking distance of bars and restaurants and a lovely beach. If you want a bit more choice hop on the regular bus to Puerto del Carmen. A nice surprise was a bottle of cava as it was my birthday. Would highly recommend and will certainly go back even though we live in the next island.
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. View from balcony great. Choice at breakfast was good but it was noisy with crockery and cutlery clattering but normal for buffets.. had to dodge the spa lady almost every morning. Staff friendly and efficient
Stayed 10 nights in Mar 2025
Verified review

10/10 Excellent

Kevin Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing holiday just what we needed ,drinks could have been the real deal and not have to pay for branded alcohol, thats the only negative point ,otherwise all excellent friendly efficient staff and attentive . Excellent holiday . Thankyou
Stayed 7 nights in Apr 2024
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were superb, especially Jennifer, Maricarmen and ?I think her name was Ellie?; the food was excellent; the hotel was beautifully clean; the rooms were large and comfortable (but the mattress slightly hard); most of the down sides that might have been expected of a smaller hotel such as limited variety of food didn’t actually arise. The only possible negative was that the hotel is located in a residential area, some distance from facilities such as shops etc - but that is a matter of personal preference. Overall this was an extremely enjoyable and modestly priced stay.
Stayed 5 nights in Nov 2024
Verified review

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good: room, staff, food, location, drinks, spa massage/facial treatments, ping pong Not good: no plug for the bath so couldn't use it (sink one did not fit), Spa area was awful - the only thing that worked was the steam room, it was the main reason i booked. The sauna was too cold, the ice machine was broken, the indoor whirlpool couldn't be heated up, Outdoor whirlpool only worked on my first day and did not work again and i reported it twice - again a major reason i booked the hotel. There was another whirlpool but only available to certain black band guests - but given you couldn't sort the common area one you could have offered this to everyone. Lack of snacks between meals Terrible smell coming from sink Pool freezing Wifi poor Some drinks machines in restaurant broken Gym very basic Lights on tables in restaurant were not charged up
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful, All inclusive, Adult only hotel

Fabulous, short, all inclusive stay. Hotel is beautifully presented and well furnished throughout. Lots of, indoor, comfortable seating. Outside lots of sunloungers by the pool (disappointingly 'reserved' by towels from early in the morning) however lots of other areas of the hotel have loungers so never a problem getting one. Our room was the classic twin (wish they could find away of fixing the twin beds together) separate bedroom, sofa bed, and shower over bath. Lots of storeage and overall nice and spacious. Food was excellent, different, country based, theme every night. Good quality food, with lots of choice and friendly and happy staff. As well as breakfast, lunch and dinner in the restaurant, limited amount of snacks available in bar area. Definately consider staying again
Stayed 4 nights in Mar 2023
Verified review

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
The good: very clean (I am fussy and I was happy!) staff friendly & helpful - Aida is fabulous & without her the hotel would be a very different place, stacks of sunbeds, food varied & pretty good, comfortable beds, clean towels every day, pool view rooms convenient, 20 min walk to the airport ( fun to stand under a landing plane once in your life!) via Matagorda to the left, 20min walk to Puerto Del Carmen to the right, bus stops close, nice beach, accessible for the mobility compromised (not us but a good point to mention), chilled atmosphere, quiet at night. The not so good: no outside space to eat, relax, socialise & enjoy a drink, no net or mesh curtains on room doors so privacy very lacking - a big issue in ground floor rooms, rooms are small with limited space, no walk in shower, sunbeds crammed together & little room to move them to distance yourselves from others, hotel too small to have 'premium' and 'ordinary' level guests - felt devisive, on a hill so a lot windier all the time than down at the beach,. The bad: €18 EACH to keep your wristbands after 11am. on check out day. Shocking. Never had to pay anywhere in the world to keep a wristband and we have always been able to use facilities until we leave. Unacceptable so we chose not to pay. Premium guests (we weren't) would have to pay this too. €20 to keep your room for a late check out until 2pm. €40 to keep it until 5pm. Fair enough, you expect to pay something & we paid the €20 as it suited us.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

s

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Truly not 4 star think before Booking

Defiantly would not stay again, Hotel lacked sufficient staff, only a mini bar 1 person ran the bar and reception,, No pool bar or snack bar, unless a tray of left over pastries from breakfast count and a self serve drinks machine? No second pool as advertised unless the small foot wash paddling pool counts less than 1.5m diameter. Reception staff rude and unprofessional. Entertainment was poor. Evenings entertainment was made up by the disgruntled guests forming their own groups which turned out to make a good thing out of a bad job. The hotel is no way a 4 star at best a good 2.5 star. Ok if you are looking for a cheap and cheerful break. I know a lot of people complained about the food as being repetitive but that is AI for you. Simon & Helen Lincolnshire
Stayed 6 nights in Nov 2022
Verified review

8/10 Good

James

Affordable & Cheerful

I was looking all over Europe for a hotel that was by the beach, close to the airport, minimum 4 stars and affordable. I booked it with 3 days notice and as you can imagine in peak summer things get very expensive. This one fits the bill as the reviews seemed positive. I have to look at this review with one mind on the cost of the booking. With that in mind, I must say it was money well spent. Things I enjoyed. Overall very clean, decent facilities, has a spa and a gym (although small and consists of just a bench and weights, but a gym none the less), excellent location very close to the airport it's only 8 minutes away and you're close to the strip of Playa da Carmen and the beach. Nice pool that has unrestricted sun all day. Food is repetitive but overall quite tasty. Things that could be better. All inclusive drinks are very limited and the cocktails will not get you tipsy in the slightest, the alcohol they use is very weak. Also the snacks through the day are mostly limited to some nuts and pickles and every now and then they might put some pizza slices out. The pool is COLD even in peak summer. They also need far more sun loungers as you will struggle to get one if you're not out there before 11am. Entertainment, bless them they try their best but it's super cheesy and naff but I guess there's a charm in that. Overall I can't complain. I did enjoy my stay and it was great value.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We hebben een heel aangenaam verblijf gehad. Mooi hotel, vriendelijk personeel, lekker eten en een goede locatie. Leuke sfeer en toffe animatie!
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Elke

Liked: Cleanliness, staff & service
Negativ: unattraktiver Essraum im Keller Negativ: sehr hellhöriges Appartement durch nicht schallisolierte Verbindungstür zum Nachbarappartement. Positiv: gute Qualität : Essen Positiv: nettes Personal
Stayed 14 nights in Feb 2023
Verified review

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la comida,aunque no excesiva la variedad, estaba muy bien cocinada. Y por las noches es tematica,muy bien. Lo peor,por las tardes/noches había una chica de habla inglesa en la barra del bar,no entendia nada de español,no me parece bien que en tu pais no puedas hablar en tu idioma,tengas que dirigirte en inglés con ella,por ejemplo,pedimos un gin tonic y nos servia una cerveza,es un hotel en que si hablas en ingles no hay problema,pero para españoles no. La recepcionista de la tarde también hablaba solo en inglés .
Stayed 3 nights in Apr 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location - 5 mins to the beach Friendly staff - chef was friendly, peter the entertainment guy was lovely and made great suggestions on what to do Entertainment was good - karaoke, magic show and aqua fit Christmas dinner was absolutely delicious although the food on other days was disappointing All inclusive drinks included baileys and ice cocktails - very nice Bad points Beds - twin beds in all rooms which split apart - my baby kept falling through the gap. Was uncomfortable to sleep on 10 euro deposit for everything including remote control and extra key card Food was average at best - egg shells in scrambled egg. Too much fish not much choice of meats Food needs more seasoning and flavour
Stayed 6 nights in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijk personeel, familiale sfeer door de beperkte schaal, zeer rustig en aangenaam in december. De all-inclusive biedt een zeer ruim buffet met dagelijkse variaties. Handdoeken worden officieel 2dagelijks ververst maar in ond geval gebeurde dat dagelijks. De bedden waren zeer ruim maar wel wat hard. Lichte lawaaihinder van de feestzaal na 23u op sommige dagen.Lichte geur van vochtigheid in kamer door gebrekkige ventilatie.
Stayed 7 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bij aankomst heel gastvrij ontvangen en bij vertrek zelfs uitgezwaaid! Ruime keuze aan eten en drinken en van goede kwaliteit. Kamers en faciliteiten ruim en schoon! Straat uitlopen en je staat op het strand👍
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura moderna e ben tenuta, personale disponibile e gentilissimo,ottima pulizia sia nelle camere che negli spazi comuni. Probabilmente in futuro sarò nuovamente ospite di questa struttura. Una citazione particolare x lo chef "Pepe", x le ragazze Pilar e Asmara senza dimenticare il gioviale ragazzo al bar ed il fantasioso animatore.in conclusione un bravo a tutti.
Stayed 7 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super. Service top. Lage etwas ausserhalb von puerto del carmen aber in strandnähe
Stayed 5 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were approachable and always happy to help with a smile .The apartment room were very nice and clean and the beds comfy. We had an excellent sea view and big balcony. Bar, restaurant and reception area all very clean . Food was excellent and there was always a good variety. All in all very enjoyable stay
Stayed 7 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasure to find such a little gem. Staff excellent rooms spotless food very high quality. I would recommend this to anyone it was so nice were going back very soon. The only dislike was the piped music in the dinning room, not my taste but if that's all we can complain about then that's no reason to mark them down below excellent. Thank you all fir s wonderful weeks holidays.
Stayed 7 nights in May 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very quiet street, this is a small hotel with good food and fantastic staff. My room was lovely and everything was spotlessly clean. I would definitely return here.
Stayed 7 nights in Feb 2019
Verified review

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Stayed 8 nights in Jan 2025
Verified review

10/10 Excellent

Sarah

Stayed 10 nights in Mar 2024
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Alexander

Stayed 4 nights in Jan 2023