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Hotel Puerto Carmen

Property class: 3

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Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Avenida Juan Carlos I, 35, Puerto del Carmen, Tias, Lanzarote, 35510
  • Place, Fariones Sports Center
    ‪12 min walk‬
  • Place, Playa Chica
    ‪14 min walk‬
  • Place, Puerto del Carmen Beach
    ‪14 min walk‬
  • Airport, Arrecife (ACE-Lanzarote)
    ‪10 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Garden view

Apartment, 1 Bedroom

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Garden view

Apartment, 2 Bedrooms

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

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About this property

Hotel Puerto Carmen

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Other amenities include a snack bar/deli, an outdoor tennis court and WiFi in public areas. Limited housekeeping is available.
Hotel Puerto Carmen offers 148 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Televisions come with pay-per-view films. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a bath and complimentary toiletries.

This Tías hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on weekdays only and hairdryers can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Puerto Carmen, you're just a quick walk from Biosfera Plaza Shopping and Leisure Centre. Enjoy features like an outdoor pool, a restaurant and a bar.
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include a computer, laundry facilities and multilingual staff
  • On-site recreation includes an outdoor tennis court and a playground
  • Just a 5-minute drive from Puerto del Carmen Beach and 10 minutes from Playa de Matagorda
Hotel Puerto Carmen offers its guests an outdoor tennis court and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

A terrace, an arcade/games room, and multilingual staff are also featured at Hotel Puerto Carmen.

This 3-star Tías hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 9:00 AM.
On-site venue – This buffet restaurant specialises in Regional cuisine and serves breakfast and dinner.
On-site venue No. 2 – This poolside bar specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare.

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 7 per day)
  • Available in some public areas: WiFi (EUR 7 per day)

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • Street parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 9:00 AM for a fee: EUR 9 for adults and EUR 4.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (weekdays only)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Hydrotherapy

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9 for adults and from EUR 4.5 for children
  • Fee for in-room wireless Internet: EUR 7 per day (rates may vary)
  • Fee for wireless Internet in public areas: EUR 7 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Puerto Carmen
Puerto Carmen Hotel
Hotel Puerto Carmen Tias
Hotel Puerto Carmen Tias
Hotel Puerto Carmen Hotel
Hotel Puerto Carmen Hotel Tias

Hotel Puerto Carmen Reviews

Reviews

6.6
Rating 10 - Excellent. 5 out of 54 reviews
Rating 8 - Good. 19 out of 54 reviews
Rating 6 - Okay. 16 out of 54 reviews
Rating 4 - Poor. 10 out of 54 reviews
Rating 2 - Terrible. 4 out of 54 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Dianne

Liked: Cleanliness, staff & service

Nice pool area

Clean apartment clean bedding and towels
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
We zijn geplaatst aan de schaduwzijde; voor de zonzijde moesten we €13,- per nacht bijbetalen. Er was door jullie aangegeven dat er shampoo en doucheschuim zou zijn; dit was echter alleen voor de eerste dag. Prima was dat ze (bijna) elke dag het bed dekte, en het 2x p wk. verschoonde en 3x per week waren er schone handdoeken.
Stayed 11 nights in Jan 2020
Verified review

4/10 Poor

CHRISTINE

Disliked: Staff & service, property conditions & facilities, room comfort
Bonjour, l'accueil ne fut pas très agréable, la personne qui a fait notre enregistrement n'était pas sympathique et a récité les recommandations comme une poésie.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Anónimo

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
El trato del personal excelente . El estado del hotel deja que desear, deberían arreglarlo un poco, sobre todo las habitaciones.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
Not the best but for the price and star rating it’s not too bad. Good location
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little hotel

Lovely hotel as long as don’t have high expectations for what you are paying. Rooms are clean and good size all staff are very friendly and in great location supermarket literally over the road. Pool was cleaned daily and a nice area, hotel also provide evening entertainment great for a family holiday on a budget or girly trip.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities

Pleasant hotel

Nice hotel pleasant walk to beach and main strips
Stayed 7 nights in Mar 2019
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service
Very basic shower cold most nights room was next to busy road noisy
Stayed 7 nights in Mar 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Gd outdoor pool, plenty of sun loungers but some in poor condition. Rooms fair, well stocked in kitchen, suit basic needs.. beds quite hard in room and pull out sofa bed had broken slots, but managed wth it all th same..room cleaning frequent enuf..staff helpful.. reception dining area pleasant/ clean..
Stayed 5 nights in Feb 2019
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Old

The hotel and everything in there is very tired, all the sun beds were too uncomfortable to lay on, the rooms are extremely dated and desperate for a refurbish, I suppose you get what you pay for.
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé Propre même si un peu vieillot Personnel très accueillant Parfait pour l’ironman
Stayed 2 nights in Jun 2018
Verified review

6/10 Okay

Rosa Delia

Necesita reformas

Necesita una pequeña reforma
Stayed 2 nights in Apr 2018
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service
Basic and dated apt hotel but totally acceptable, good location for old town/port but uphill on way back(taxi only €3.50). Cheap price so you get what you pay for. This was our second stay.
Verified review

10/10 Excellent

Eamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, clean, convenient to shops and bars

Really enjoyed our stay. The pool is great with plenty of sun loungers. No problem getting a taxi as was booked by reception at no cost.
Stayed 14 nights in Sep 2017
Verified review

8/10 Good

Pino

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sólo me quedé una noche porque fui el fin de semana a Lanzarote. La limpieza muy bien. Los colchones muy incómodos,se te clavaban todos los muelles.
Stayed 1 night in Dec 2017
Verified review

4/10 Poor

Ken

Disliked: Cleanliness, property conditions & facilities, room comfort

Basic

If you need a cheap bed for the night and are not going to spend any length of time there it will.meet your needs.If you need more than that avoid this hotel . It is cheap but you have to pay extra for the tv ,Wi-Fi, hairdryer, iron. The windows and doors don't fit properly so there is constant drafts. The apartment kitchens are very sparsely equipped you could make a cup of coffee and some beans on toast but not much more. The location and design of this aparthotel are good and it has the potential to be so much better. REMEMBER THAT YOU GET WHAT YOU PAY FOR.
Stayed 2 nights in Sep 2017
Verified review

2/10 Terrible

Rosa delfina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

la peor estancia en lanzarote

La habitación estaba limpia, el baño SUCIO Y SIN PAPEL HIGIENICO, NO TENIA NI SI QUIERA SOBRES DE GEL, PARA LA DUCHA Y LO UNICO QUE ME HAN DICHO ES QUE NO TENIAN SUMINISTROS Y QUE POR ELLO NO PODIAN REPONER. Eso es lo que puede ofrecer un hotel que cuesta 76€ la noche. Muy mal
Stayed 1 night in Sep 2017
Verified review

6/10 Okay

Cesar

Liked: Cleanliness
Disliked: Staff & service

Hotel para extranjeros

Típics apartamentos para extrajeros. Correctos para ellos, con un par de cosas a destacar negativamente: desayuno infecto, pobre, básico, mínimo, etc.....y los canales de la TV de pago, sólo gratis la 1, Antena 3, uno francés, un inglés y uno alemán! Jajaja me piden dinero para poder ver la 2, ó La Secta, o Clan Tv!,,, en fin, ah, y wifi 1 hora al día.....esto ya no se lleva. Primera impresión en recepción bastante mala y seca, luego más amables y mejor, pero la primera impresión .....
Stayed 1 night in Jun 2017
Verified review

8/10 Good

kerry

Liked: Cleanliness, staff & service, property conditions & facilities

Cheap and cheerful

Located in between old and new town. Excelllent value for money. Very clean but very basic but you have to remember you are only paying for basic. Definitely recommend
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, clean hotel

We stayed her for 4 nights over Easter. The place and apartment was lovely. Nice size, lovely balcony and well kitted out kitchen. The only thing, would be to have a double bed, as we requested a Double room. Great facilities, Swimming pool, table tennis, fuseball, pool table and nice poolside bar. Everywhere was spotless, and well maintained. We had breakfast every morning (as it was included), which was ok,but I wouldn't pay €7 for it where there are other places to eat on the strip much cheaper and better food. We went to the Sunday market, which was organised by the hotel. The Wifi was ok, shame there is a surcharge. All in all a good place to stay, and would go back.
Verified review

4/10 Poor

ANA ISABEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

En general están bien, pero ruidosos, anticuados

Son apartamentos que en líneas generales están bien, pero dista mucho la imagen que se ve en internet con lo que luego encuentras al llegar. Deberían reformarlos porque están muy anticuados. Nosotros no teníamos plato de microondas siquiera, el wifi era de pago... cosas que deberían cuidar un poco más para dar mayor servicio a los clientes. La calle trasera, donde daba la habitación, es de paso y hay mucho ruido de coches, sobre todo los fines de semana.
Verified review

4/10 Poor

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lav standard

Lite serviceminded Resepsjonist ved innsjekk.. Lav standard. Bra på bestilling av leiebil
Verified review

8/10 Good

Amy

Liked: Staff & service
We had a great week here , everyone was lovely pool area and little garndens great for the sunny days we had. Over all a great week had.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel situated ideally for everything

Had a good time there that was our second visit to the hotel
Verified review

2/10 Terrible

francisco javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La verdad es que el hotel no corresponde con lo que se vende en la web.me pareció increíble que para ver la tv en la habitación hay que realizar un pago a un servidor externo,nunca lo había visto en ningún hotel