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Hotel Villa Fontaine Grand Tokyo-ariake

4.0 star property

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Photo gallery for Hotel Villa Fontaine Grand Tokyo-ariake

Enjoy meals in this dining area with a long bench and individual tables, offering a view of the city and a bridge.
Experience the serene atmosphere of this stylish space, featuring a carpeted floor, wooden accents, and a touch of greenery.
Relax in this stylish room with a large window offering a city view, a comfortable sofa, and a desk with a flat-screen TV.
Relax and unwind on the rooftop terrace with a serene city view, a pool, and comfortable seating.
Standing tall in the city, Hotel Villa Fontaine boasts a striking horizontal line pattern across its facade.

Popular amenities

  • Parking available
  • Gym
  • Housekeeping

Explore the area

Map
2 Chome-1-5 Ariake, Koto City, Tokyo, Tokyo Prefecture, 135-0063
  • Ariake Garden
    ‪2 min walk‬
  • Tokyo Big Sight
    ‪8 min walk‬
  • Tokyo Tower
    ‪6 min drive‬
  • Tokyo (HND-Haneda)
    ‪14 min drive‬

Room options

View all photos for Twin Room, Non Smoking (with Tatami Area)

1 bedroom, down duvets, in-room safe, desk

Twin Room, Non Smoking (with Tatami Area)

9.4 out of 10
Exceptional
(16 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Family Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Family Room, Non Smoking

9.4 out of 10
Exceptional
(15 reviews)
  • 32 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Comfort Triple Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Comfort Triple Room, Non Smoking

9.0 out of 10
Wonderful
(25 reviews)
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Triple Room, Non Smoking (with Extra Bed)

1 bedroom, down duvets, in-room safe, desk

Superior Triple Room, Non Smoking (with Extra Bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 31 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Comfort Twin Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Comfort Twin Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking (for 3 People)

1 bedroom, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking (for 3 People)

9.0 out of 10
Wonderful
(19 reviews)
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Non Smoking (Moderate)

1 bedroom, down duvets, in-room safe, desk

Double Room, Non Smoking (Moderate)

8.8 out of 10
Excellent
(46 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Superior Double Room, Non Smoking

9.4 out of 10
Exceptional
(33 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Non Smoking (with Extra Bed)

1 bedroom, down duvets, in-room safe, desk

Superior Double Room, Non Smoking (with Extra Bed)

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Double Room, Non Smoking

8.6 out of 10
Excellent
(18 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

9.2 out of 10
Wonderful
(26 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Top Floor, ReFa Collaboration Room, Non Smoking with Public Bath Ticket

1 bedroom, down duvets, in-room safe, desk

Top Floor, ReFa Collaboration Room, Non Smoking with Public Bath Ticket

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Top Floor, ReFa Collaboration Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Top Floor, ReFa Collaboration Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

  • Sleeps 4
  • 4 Single Beds

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

  • Sleeps 3
  • 3 Single Beds

View all photos for High Floor, Superior King Room, Non Smoking with Public Bath Ticket

1 bedroom, down duvets, in-room safe, desk

High Floor, Superior King Room, Non Smoking with Public Bath Ticket

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Double Room, Non Smoking (Moderate, with Public Bath Ticket)

1 bedroom, down duvets, in-room safe, desk

Economy Double Room, Non Smoking (Moderate, with Public Bath Ticket)

9.6 out of 10
Exceptional
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Non Smoking (with Tatami Area, Public Bath Ticket)

1 bedroom, down duvets, in-room safe, desk

Twin Room, Non Smoking (with Tatami Area, Public Bath Ticket)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Superior Twin Room, Non Smoking (with Public Bath Ticket, Extra Bed)

1 bedroom, down duvets, in-room safe, desk

Superior Twin Room, Non Smoking (with Public Bath Ticket, Extra Bed)

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

  • Sleeps 4
  • 4 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.4 out of 10
Very good
(17 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 3 Single Beds

View all photos for High Floor, Superior King Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

High Floor, Superior King Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

1 bedroom, down duvets, in-room safe, desk

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Double Bed

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About this property

Hotel Villa Fontaine Grand Tokyo-ariake

Hot springs Tokyo hotel connected to a shopping centre, steps from Ariake Garden
This smoke-free hotel features a restaurant, a fitness centre and a sauna. Free WiFi in public areas and a free shopping centre shuttle are also provided. Other amenities include self parking, spa services and a business centre.
Hotel Villa Fontaine Grand Tokyo-ariake offers 749 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets. 49-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor public bath and indoor mineral hot springs (Japanese-style onsen). There are 2 indoor hot springs and 2 outdoor hot springs open between midnight and midnight. The temperature in the hot springs is set to 90°F.

Hotel Villa Fontaine Grand Tokyo-ariake's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Ariake Garden. Enjoy features like free WiFi in public areas and a free shopping centre shuttle, plus a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, locker space and a business centre
  • On-site recreation includes hot springs, a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Ariake Garden and 10 minutes on foot from Tokyo Big Sight
  • Free shopping centre shuttle service
Hotel Villa Fontaine Grand Tokyo-ariake offers its guests hot springs, a sauna, and a fitness centre. There's a restaurant on site. You'll find a business centre on site.

Public spaces have free WiFi. Spa services, a vending machine, and laundry facilities are also featured at the business-friendly Hotel Villa Fontaine Grand Tokyo-ariake. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Hotel Villa Fontaine Grand Tokyo-ariake has a restaurant on site.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free shopping centre shuttle
  • Parking on site (JPY 2,500 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,200 per person
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 4,500; reservation required

Things to do

  • 2 indoor/outdoor hot springs
  • Gym
  • Sauna
  • Shopping centre

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Hot springs open from midnight - midnight
  • Hot springs water temperature - 32 ºC
  • Massage
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 6 and younger are not allowed at this property. All guests older than 6 are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3200 per person
  • Self-parking fee: JPY 2500 per night
  • Hosted evening meal: JPY 4500

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from midnight to midnight.
  • Children 6 years old and younger aren't allowed at this property.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Fontaine Tokyo Ariake Tokyo
Villa Fontaine Grand Tokyo Ariake
Hotel Villa Fontaine Grand Tokyo ariake
Hotel Villa Fontaine Grand Tokyo-ariake Hotel
Hotel Villa Fontaine Grand Tokyo-ariake Tokyo
Hotel Villa Fontaine Grand Tokyo-ariake Hotel Tokyo

Hotel Villa Fontaine Grand Tokyo-ariake Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1220 out of 1922 reviews
Rating 8 - Good. 465 out of 1922 reviews
Rating 6 - Okay. 151 out of 1922 reviews
Rating 4 - Poor. 48 out of 1922 reviews
Rating 2 - Terrible. 38 out of 1922 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Storm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Hotel Villa Fontaine Grand Tokyo Ariake and had a very comfortable experience. The hotel is modern, clean, and located in a peaceful area with convenient access to public transport and shopping. The rooms were spacious for Tokyo standards, with thoughtful amenities and great attention to cleanliness. The staff was polite and helpful, though there were moments where communication in English was a bit challenging — but they always made the effort to assist. The on-site facilities, including the public bath and dining options, were excellent additions to our stay. My only minor complaint was that the check-in process felt a bit impersonal due to the use of kiosks, and I wish there were more kid-friendly activities available on-site, especially since we were traveling with a child. Overall, it was a great stay and I would definitely recommend it for families or anyone looking for a quiet, well-appointed hotel in Tokyo.
Stayed 11 nights in Apr 2025

10/10 Excellent

Hannay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, easy location to transportation, food, mall, and grocery. Super clean and friendly staff available at all times
Stayed 6 nights in Apr 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Stefani

Stayed 2 nights in Apr 2025

10/10 Excellent

Daury, BRONX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff and service as well as the ones who keep our room clean. So appreciative of all their services. The Onsen staff also was very helpful until I got the hang of what to do. Everyone was professional but so kind!!
Stayed 3 nights in Apr 2025

6/10 Okay

Clement, Dublin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Location far from stations without cover - Entry only one side bad access, poor signage - Access to Ariake Garden nice - Room small for 3 people - Window small - WiFi strong - Great laundry room usage monitoring but always full
Stayed 6 nights in Mar 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for family visit to Tokyo

Great hotel for family visit to Tokyo. Convenient for public transport. Large leisure and shopping complex next door including large food court. Room large, comfortable and very quiet. Very modern hotel. Would stay there again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. The staff is super friendly and accommodating. There is nothing negative to say about this hotel.
Stayed 3 nights in Apr 2025

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, property conditions & facilities
Best is about the hot spring
Stayed 5 nights in Apr 2025

10/10 Excellent

Siti Syazwani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

matee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 6 nights in Apr 2025

10/10 Excellent

Jeany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed very much for the foot bath. It is so relaxing and complimentary from Villa Fontaine. The ministop convenience store is the added bonus to the hotel. The walking distance to Ariake Garden is the best.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized room for a family of 4. Excellent facilities, staff helpful, free shuttle bus to key areas. Great access to Ariake Garden shopping centre and convenience stores (literally next door). About 5-7 mins walk to nearest train and 5 mins to bus. Can also walk to Team Lab too. Good in terms of being equal distance from everywhere by train-city centre, Shibuya area and Disneyland!
Stayed 6 nights in Apr 2025

10/10 Excellent

alisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for a family!

Wonderful, comfortable stay for our family of 4 in Tokyo! Was close to food/train/bus so it made it convenient to get to all the areas we wanted to visit.
Stayed 4 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
This was a
Stayed 3 nights in Apr 2025

6/10 Okay

Lanell

Liked: Cleanliness, property conditions & facilities
Service could have been better. They werent ready to help as i thought they wouldve been
Stayed 8 nights in Mar 2025

8/10 Good

haibin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great overall.
Stayed 4 nights in Apr 2025

10/10 Excellent

Memphis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so lovely and tidy. Staff were friendly and helpful. We had issues with our flights and arrived later than expected and the staff were understanding and helpful. It’s very close to train stations and is attached to a massive mall. Highly recommend to stay here. A little side note. It is a little far from the centre of Tokyo. Taking anywhere between 2 to 3 trains to get anywhere but we really enjoyed the train rides and experience.
Stayed 5 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Zachary

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
King beds were two twin beds pushed together. They had no actual king beds, then we asked for a smaller queen bed but they did not have queen with the same sized room as the king. Offered no compensation over not supplying what they claimed to have offered. Also the spa ticket that we paid extra for was great everyday, but could not be used the last day after check out, and we had to pay extra. Would stay here again, but felt like the 4 stars was a stretch for this hotel with the size of the rooms and accommodations offered.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bradford

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean and staff very friendly
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle and baggage lock is great for those needing to go to the airport. The surrlunding area is clean, safe, and has a lovely shopping mall. The rest of the city is easily accessible via the Yamanota line that offers great views of the waterfront.
Stayed 1 night in Apr 2025