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Sheraton Grande Tokyo Bay Hotel

Property class: 4.5

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Photo gallery for Sheraton Grande Tokyo Bay Hotel

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Property video
Club Suite, 1 Double Bed, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe
Breakfast, lunch, dinner served; international cuisine
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1-9 Maihama, Urayasu, Chiba-ken, 279-0031
  • Place, Tokyo Disney Resort®
    ‪2 min walk‬
  • Place, Tokyo DisneySea®
    ‪13 min walk‬
  • Place, Tokyo Disneyland®
    ‪14 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Balcony

8.6 out of 10
Excellent
(80 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, Multiple Beds, Balcony

8.6 out of 10
Excellent
(59 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Balcony

8.4 out of 10
Very good
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

8.6 out of 10
Excellent
(18 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony

Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 2 Double Beds, Disney or Bay view, Main Building, Balcony

8.8 out of 10
Excellent
(9 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 4 Twin Beds, Disney or Bay view, Main Building, Balcony

8.4 out of 10
Very good
(16 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 2 Double Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds

Room, Multiple Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds

9.0 out of 10
Wonderful
(41 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

8.8 out of 10
Excellent
(16 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Lobby

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, Multiple Beds

7.8 out of 10
Good
(6 reviews)
  • Park view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Club Room, 3 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 3 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • Park view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Club Suite, 1 Double Bed, Balcony

Club Suite, 1 Double Bed, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 1 Double Bed, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 2 Double Beds, Balcony

Club Suite, 2 Double Beds, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 2 Double Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds (Dog Friendly)

Room, Multiple Beds (Dog Friendly) | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds (Dog Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, Multiple Beds

7.8 out of 10
Good
(23 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Beds

View all photos for Standard Room, 3 Single Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 3 Single Beds, Balcony

9.2 out of 10
Wonderful
(44 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Room, Multiple Beds (Dog Friendly)

Premium Room, Multiple Beds (Dog Friendly) | Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, Multiple Beds (Dog Friendly)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Double Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

9.0 out of 10
Wonderful
(12 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Guest room, 3 Twin Beds, Non Smoking, Disney or Bay view, Main Building, Balcony

8.8 out of 10
Excellent
(12 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds

9.4 out of 10
Exceptional
(12 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 3 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds

8.8 out of 10
Excellent
(11 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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About this property

Sheraton Grande Tokyo Bay Hotel

Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and 3 coffee shops/cafes are on-site. Change of bedsheets is available on request
Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, designer toiletries and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and facials. The spa is open daily.
Sheraton Grande Tokyo Bay Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Tokyo Disney Resort®. You'll find features such as free WiFi in public areas and free train pick-up service, plus 3 coffee shops/cafes. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Grand Café, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and mini golf
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 2-minute walk from Tokyo Disney Resort® and a 4-minute drive from Tokyo Disneyland®
  • Free train station pick-up and train station drop-off shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Grande Tokyo Bay Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 17567 square feet (1632 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the luxury Sheraton Grande Tokyo Bay Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Urayasu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Grand Café – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Teppanyaki Restaurant – This steakhouse specialises in Japanese cuisine and only serves dinner. Open daily.
Galleria Café – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Toastina – This coffee shop only serves light fare. Open daily.
Asuka – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 6:00 PM on request
  • Free 24-hour train station pick-up and drop-off shuttle
  • Limo/town car service
  • Parking on site (JPY 3,100 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,000 per person
  • 3 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Asuka
  • Galleria Café
  • Grand Café
  • Teppanyaki Restaurant
  • Toastina

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Games
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 17,567 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Doorbell and phone notification
  • Grab bar in bathtub (71 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 20

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Centre, located next to JR Maihama Station, open 8 AM-3 PM.
A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.
Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Access methods

Staffed front desk

Pets

  • Pets: JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4000 per person
  • Airport shuttle fee: JPY 30000 per person (return)
  • Self-parking fee: JPY 3100 per day
  • Pet deposit: JPY 8000 per night
  • Pet fee: JPY 8000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grande Tokyo Bay Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property charges a fee for use of the outdoor garden pool (open during summer).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sheraton Grande
Sheraton Grande Bay
Sheraton Grande Tokyo
Sheraton Grande Tokyo Bay Htl
Sheraton Grande Tokyo Bay Htl Hotel
Sheraton Grande Tokyo Bay Htl Hotel Urayasu
Sheraton Grande Tokyo Bay Htl Urayasu
Sheraton Tokyo Bay
Sheraton Tokyo Bay Grande
Sheraton Tokyo Grande
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel
Sheraton Grande Tokyo Bay Urayasu
Sheraton Grande Tokyo Bay
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Sheraton Grande Tokyo Bay
Sheraton Grande Tokyo Bay Hotel Hotel
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Sheraton Grande Tokyo Bay Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1308 out of 2255 reviews
Rating 8 - Good. 574 out of 2255 reviews
Rating 6 - Okay. 216 out of 2255 reviews
Rating 4 - Poor. 95 out of 2255 reviews
Rating 2 - Terrible. 62 out of 2255 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Leoncio

Stayed 2 nights in Jan 2026

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff and good food
Stayed 6 nights in Jan 2026

10/10 Excellent

GISELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Ocean Dream room. Enjoyed the shuttle to/from station and close proximity to Tokyo Disney, easy check in, staff very attentive, breakfast had variety, room was clean, bed was comfy, shops were convenient and view was beautiful. Liked the easy access pick up point for airport limousine bus as well. Had a really great stay.
Stayed 2 nights in Jan 2026

8/10 Good

Hans

Travelled with family
Liked: Amenities
The only downside to this hotel is the traffic at the lifts/elevator. There are no access to stairs. Overall, the staff are very helpful, fast, efficient and friendly. We will surely recommend this hotel to family, friends and colleagues.
Stayed 3 nights in Jan 2026

10/10 Excellent

Michael Jon

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The restaurants were excellent. The staff at this hotel couldn’t have been more courteous, polite and welcoming. I would definitely recommend this hotel to others.
Stayed 4 nights in Jan 2026

10/10 Excellent

Michelle

Stayed 7 nights in Dec 2025

8/10 Good

Pauleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room given to us for 6 people was very cramped. If it were that tight, we might have instead booked 2 rooms. Barely fit us with our luggage. Otherwise very clean rooms.
Stayed 2 nights in Dec 2025

10/10 Excellent

John-John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff and clean room
Stayed 7 nights in Dec 2025

10/10 Excellent

Muhammad O

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and excellent staff. I wish their breakfast would have more western options.
Stayed 3 nights in Dec 2025

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Restaurants at the facility and close proximity to Disney parks
Stayed 3 nights in Dec 2025

8/10 Good

Bhagmattie

Liked: Cleanliness, amenities, property conditions & facilities
The Sheraton Grande Tokyo Bay Hotel is an older property, but the rooms are spacious and comfortable, which we really appreciated. The staff were very kind, welcoming, and did their best to be helpful at all times. While there was a bit of a language barrier, the employees made genuine efforts to assist us, and their warmth really stood out. With some updates and additional English-language support, this hotel has the potential to offer an even better experience. Overall, it was a pleasant stay, and we were grateful for the hospitality.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic Disney Resort location. Across the way from Disney station. Pleasant and friendly staff. Buffet Breakfast that was included is excellent for all travelers. Room stocked with all amenities.
Stayed 4 nights in Dec 2025

8/10 Good

BOON HONG

Stayed 3 nights in Dec 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Great location - helpful staff - would stay here again in a heartbeat
Stayed 6 nights in Dec 2025

10/10 Excellent

Leong Toh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with excellent restaurants.
Stayed 4 nights in Dec 2025

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size and cleanliness was great. We could hear other movements through the roof/walls which was frustrating at times. Food options were very expensive and the quality and variety wasn't that great. Buffet breakfast was average.
Stayed 3 nights in Dec 2025

10/10 Excellent

Evan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A fantastic place to relax before and after a trip to Disney.
Stayed 2 nights in Dec 2025

10/10 Excellent

JERICA

Stayed 2 nights in Dec 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Dec 2025

10/10 Excellent

Lifeng

Liked: Cleanliness, amenities, property conditions & facilities
Everything is excellent. The front desk staff can speak English fluently. One thing I think it can be improved is the luggage delivery service. 8:30 am I asked the staff they said sorry the same-day-delivery was not available. Oh…
Stayed 2 nights in Nov 2025

10/10 Excellent

David Y H

Stayed 2 nights in Nov 2025

6/10 Okay

Jenny

Travelled with family
Disliked: Cleanliness
The bathtub in the room was dirty 😖
Stayed 2 nights in Nov 2025

10/10 Excellent

Kenza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean but a little run down. The breakfast was repetitive but good. Everything else was excellent. Customer service the ambiance all excellent.
Stayed 9 nights in Nov 2025

10/10 Excellent

HUI HONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Naomi, Lake In the Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Disney - the train station is just a couple minutes walk from the front door. We enjoyed their beautiful restaurants and breakfast buffets. There's a convenience store on site as well.
Stayed 3 nights in Nov 2025