2/10 Terrible
Asmaa
25 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a bad experience. I was there for only 4 night and when I checked out and left the hotel. I remembered that I forgot my diamond ring at the hotel and when I called they the first day the front desk said that I have to called in the morning. I did it but they only found the band of the ring not the ring. Basically someone took the ring and left the band. About the housekeeper was their I want to tell the first day she just fixed the two beds she didn’t not even touch the washroom. She just left towels that’s all. The 2nd day I asked her not the clean. 3rd day obviously she should clean the room but guess what! Idk who came to my room when I was away and left just towels on the top of the bed. They didn’t even bother them selves to take the garbages with them. When I came back I had to go the front desk and ask for someone who can take the garbages even we didn’t have paper towels not even a napkin WOOW. What a service!! Anyways I did sent an email to the manager about the ring that I forgot. Till now he didn’t update me, he just called me once to tell me that he found the band of the ring in front of the room that’s all even though he said I will keep looking for the ring. I wouldn’t recommend these hotels at anybody because of my experience.
Asmaa
Stayed 4 nights in Aug 2025