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Hotel Allen

3.0 star property

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Photo gallery for Hotel Allen

Outdoor pool
Sports bar
1 bedroom, bed sheets
Check-in/check-out kiosk
Banquet hall

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

View in a map
Eyre Street, North Ward, QLD, 4810
  • Place, The Strand Beach
    ‪3 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪2 min drive‬
  • Airport, Townsville, QLD (TSV)
    ‪7 min drive‬

Room options

View all photos for Quadruple Room

1 bedroom, bed sheets

Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Quadruple Room

1 bedroom, bed sheets

Standard Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Triple Room

1 bedroom, bed sheets

Triple Room

7.0 out of 10
Good
(9 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room

1 bedroom, bed sheets

Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

1 bedroom, bed sheets

Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

1 bedroom, bed sheets

Studio Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite

1 bedroom, bed sheets

Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Studio Suite

1 bedroom, bed sheets

Family Studio Suite

  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Single Room

1 bedroom, bed sheets

Single Room

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 1
  • 1 Single Bed

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About this property

Hotel Allen

Motel with free parking, near Magnetic Island Ferry Terminal
An outdoor pool, a bar/lounge and laundry facilities are available at this smoke-free motel. Self parking is free. Additionally, free newspapers, ATM/banking services and a banquet hall are on-site.
Hotel Allen offers 51 accommodations with air conditioning. Flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the motel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hotel Allen. During your stay, you're just a quick walk from The Strand Beach. You'll find features such as free self-parking, plus an outdoor pool and a bar.
  • Free self-parking
  • Enjoy a meal at the bistro or drinks at the sports bar
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, laundry facilities and an ATM
  • Just a 3-minute walk from The Strand Beach and 3 minutes on foot from Queens Gardens
As a guest of Hotel Allen, you'll find an outdoor pool, complimentary newspapers in the lobby, and laundry facilities. You can enjoy a drink at the bar/lounge. The front desk is open around the clock. Self parking is free.

This 3-star Townsville motel is smoke free.

Hotel Allen Bistro – This bistro only serves breakfast. Guests can enjoy drinks at the bar.
On-site venue No. 2 – sports bar. Open daily.

Property amenities

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge

Restaurants on site

  • Hotel Allen Bistro

Things to do

  • Billiards/pool table
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Arrivals after midnight cannot be accommodated at this property.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15 per night.
  • Cots (infant beds) are available for AUD 15 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15 per stay
  • Rollaway bed fee: AUD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Allen North Ward
Allen North Ward
Hotel Allen Motel
Hotel Allen North Ward
Hotel Allen Motel North Ward

Hotel Allen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 204 out of 732 reviews
Rating 8 - Good. 285 out of 732 reviews
Rating 6 - Okay. 142 out of 732 reviews
Rating 4 - Poor. 54 out of 732 reviews
Rating 2 - Terrible. 47 out of 732 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Dannielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities
Was enjoyable
Stayed 1 night in Aug 2024

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
Good access to all local areas, strand, shops
Stayed 2 nights in Aug 2024

8/10 Good

Rachel

Travelled with group
Liked: Staff & service, amenities
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
Stayed 1 night in Aug 2024

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms. good location
Stayed 1 night in Aug 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service
The bed was comfortable, the shower was hot and the jug and TV worked. What else do you need? All good!
Stayed 1 night in Aug 2024

8/10 Good

Dane

Liked: Cleanliness, staff & service
Great value for money, clean room and bathroom
Stayed 3 nights in Jul 2024

6/10 Okay

Lynette

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient location, clean but old and fairly shabby bathroom fittings, basic beds etc. staff were unobtrusive. Guests enjoyed music available
Stayed 2 nights in Jul 2024

10/10 Excellent

Diego

Stayed 1 night in Aug 2024

4/10 Poor

steve

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
staff were good, Area is close enough to town. room right on top of Extremely noisy fridge generator even noisier when it kicks in. OMG
Stayed 1 night in Jul 2024

2/10 Terrible

Kattie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, nice quite establishment. Food available at property.
Stayed 8 nights in Jul 2024

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were excellent, carpet and walls are worn but character of hotel was great. Would stay again
Stayed 1 night in Jul 2024

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
Stayed 1 night in Jul 2024

8/10 Good

Tash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older style hotel with all necessary amenities, in a great position and well priced.
Stayed 3 nights in Jul 2024

4/10 Poor

Tammie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
Stayed 1 night in Jul 2024

4/10 Poor

Whitney

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very out dated hotel. A backpackers hotel. Bed very cheap. Rooms well over due for renovations. Had one meal at the restaurant which was disappointing because the sausages weren't properly cooked and partly raw and the staff couldn't careless and didnt offer any compensation, had to go elsewhere for a better meal. A very cheap place. Definitely get what you pay for and i wouldnt recommend this place to any friends or family visiting Townsville
Stayed 1 night in Jul 2024

6/10 Okay

Whitney

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel was convenient for the price, definitely out dated, such a shame the property owner hasn't renovated as it really needs it. Cheap beds. Needs a face lift big time. Perfect backpacker accommodation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tyla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room has no microwave for heating up bottles
Stayed 4 nights in Jul 2024

10/10 Excellent

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Budget accommodation and convenient
Stayed 1 night in Jul 2024

4/10 Poor

Laura

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was initially give a room without enough beds for people booked , receptionist moved us to a ‘suite’ only when I provided evidence that I had booked for 4 people and needed 4 beds. Fire alarm went off twice (including at 3am!) only for staff to then say ‘false alarm’. Building, room and amenities in serious need of renovation. Mattresses sagging, carpets torn and not a single wall with undamaged paint. It might be cheap, but it’s also nasty.
Stayed 1 night in Jul 2024

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Robyn

Stayed 1 night in Jul 2024