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Casa Ambar Tulum

3.0 star property

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Photo gallery for Casa Ambar Tulum

Family Room Double Queen Beds Garden View | Garden view
Room king size bed | View from room
Superior Room | Terrace/patio
Deluxe Room King Bed with Terrace | Terrace/patio
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Boca Paila, Zona Hotelera Km.7.5, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪1 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪3 min walk‬
  • Place, Playa Paraiso
    ‪11 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Deluxe Room King Bed with Terrace

Deluxe Room King Bed with Terrace | Premium bedding, individually decorated, individually furnished

Deluxe Room King Bed with Terrace

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room King Bed

Superior Room King Bed | Premium bedding, individually decorated, individually furnished

Superior Room King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room Double Queen Beds Garden View

Family Room Double Queen Beds Garden View | Premium bedding, individually decorated, individually furnished

Family Room Double Queen Beds Garden View

  • 73 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room King Bed with Balcony

Premium bedding, individually decorated, individually furnished

Superior Room King Bed with Balcony

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Casa Ambar Tulum

Adults-only beach hotel
This smoke-free hotel features concierge services, express check-out and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and multilingual staff assistance.
Casa Ambar Tulum offers 8 accommodations with complimentary bottles of water and free toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Casa Ambar Tulum. During your stay, you're just a quick walk from Tulum Beach. Features include free WiFi in public areas and free self-parking, plus a round-trip airport shuttle (surcharge).
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Tulum Beach and a 3-minute drive from Sian Ka'an Biosphere Reserve
  • Airport shuttle service available for a fee
A private beach is featured. Casa Ambar Tulum offers its guests multilingual staff, tour/ticket assistance, and a garden. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Casa Ambar Tulum also features concierge services, express check-out, and a water dispenser. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property.

This 3-star Tulum hotel is smoke free.

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 7:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 145 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Casa Ambar Tulum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Ambar Hotel Tulum
Casa Ambar Hotel
Casa Ambar Hotel Tulum
Casa Ambar Boutique Hotel Hotel
Casa Ambar Boutique Hotel Tulum
Casa Ambar Boutique Hotel Hotel Tulum
Casa Ambar
Casa Ambar
Casa Ambar Tulum Hotel
Casa Ambar Tulum Tulum
Casa Ambar Boutique Hotel
Casa Ambar Tulum Hotel Tulum

Reviews

Casa Ambar Tulum Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 74 out of 135 reviews
Rating 8 - Good. 30 out of 135 reviews
Rating 6 - Okay. 10 out of 135 reviews
Rating 4 - Poor. 5 out of 135 reviews
Rating 2 - Terrible. 16 out of 135 reviews

Reviews

10/10 Excellent

Brian Christopher

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved staying here. It’s amazingly quiet, in the jungle and the vibes are so on point and not cheesy like a lot of Tulum. And in the middle of everything. I’ve been to Tulum 15 times and this was probably the best.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel while traveling as a couple or with friends. In the heart of the action on Tulum beach.
Stayed 1 night in May 2025

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got it! Here’s an updated version reflecting that: Review for Hotel Ambar, Tulum Hotel Ambar is a stylish and affordable spot in the heart of Tulum’s hotel zone. While the area is vibrant and loud—especially at night—the rooms themselves offer a peaceful escape with beautiful, well-thought-out décor and lots of character. It’s definitely a fun area with great energy and atmosphere. The location is perfect for exploring the beach and nightlife, and the hosts are incredibly helpful and responsive. A great choice for travelers who want comfort, style, and an unbeatable location.
Stayed 4 nights in Apr 2025

10/10 Excellent

Fadi, St-Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and authentic rooms
Stayed 2 nights in May 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely spot!

Casa Ambar is a lovely place to stay with a rustic vibe and lush grounds. The reception is very kind and helpful. Beach is across the street. Cute boutiques and shopping all in the area. Perfect location! Solo female traveler and I felt safe at the property.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Yerbolat

Liked: Cleanliness, staff & service, property conditions & facilities
Hi! It was lovely. I wish they have beach access, besides everuthing was good.
Stayed 3 nights in Feb 2025

10/10 Excellent

Gilad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap and simple but nice

Cheap and nice
Stayed 2 nights in Jan 2025

2/10 Terrible

Trystan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my worst hotel experiences ever! I can't even call this a hotel, it was a step up from camping. While receptionists were very sweet, communication with the hotel wasvery poor communication. They don't answer the phone, and reply sporadically to whatsapp messages. The property ran out of running water multiple times and they offered no solutions. When it did have water, the water pressure was hardly a trickle. Worst of all was the cleanliness. I requested multiple times for my room to be cleaned only for it to not happen until my last day. Worst of all: the bugs situation! I had bugs literally in the bed biting me! I can see them and when I informed the hotel, they offered no solution or recompense. I even just asked if they can changed the sheets (which they should have when the room was cleaned) and they wouldn't! They offered no bug spray, a bug zapper, nothing! Totally unacceptable. I'm reporting this to Expedia.
Stayed 4 nights in Jan 2025

2/10 Terrible

Ana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for 5 nights but arrived be day late for check in and they gave our room away. No refund. We tried calling them and they never answered their phones. Once we arrived they had no manager on site and they stated they only communicated through wats app. We are extremely disappointed. Lost almost 1k. This is fraud. Extremely dissapointed.
Stayed 5 nights in Jan 2025

8/10 Good

Michael

Stayed 1 night in Dec 2024

2/10 Terrible

Tosha

Disliked: Cleanliness, staff & service, property conditions & facilities
Casa Ambar is Permanently Closed. We were very surprised to find this out.after our arrival. .
Stayed 2 nights in Jul 2024

10/10 Excellent

Jackee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo female traveler loved my stay

I had a lovely stay at Casa Ambar. I was in town as a solo female traveler for a wedding and felt safe there. Decor was cute and I had a huge balcony. Every morning I walked over to the Good Morning Coffee next door for breakfast and iced coffees. Clean as well. Could hear club music at night but it didn’t play late. Also you can’t run the AC during the day but can at night. No direct beach access or pool though so it helped that I had friends staying nearby with both.
Stayed 5 nights in May 2024

10/10 Excellent

Jackee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo female traveler loved my stay

I had a lovely stay at Casa Ambar. I was in town as a solo female traveler for a wedding and felt safe there. Decor was cute and I had a huge balcony. Every morning I walked over to the Good Morning Coffee next door for breakfast and iced coffees. Clean as well. Could hear club music at night but it didn’t play late. Also you can’t run the AC during the day but can at night. No direct beach access or pool though so it helped that I had friends staying nearby with both.
Stayed 5 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice spot, hotel zone

Nice little place tucked in the hotel zone..in a great location.. Nice service from the from desk lady.. Very helpful. An Eco friendly place that uses solar power during the day. AC turns on 9pm-5am...never been to a place that restricts..but I understood the concept.. Nice spot..if they get the ac running all the time will def be back!
Stayed 1 night in May 2024

10/10 Excellent

Dino

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located central in the hotel Zone walkable to all the good restos and beach clubs! Although wifi wasnt always the stongest Liz and Aiden made up for it they were extremely welcoming and accomodating inlucding liz who cleans always with a smile on their face and addressing me by name! Thank you for a great stay!
Stayed 6 nights in May 2024

8/10 Good

Elizabeth

Stayed 2 nights in May 2024

2/10 Terrible

Pamala

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place. Not sure who writes theses reviews but this would never be my recommendation for anything. One step above camping. Thats it. They didn't pick us up at the airport air conditioning turn off before the time which is only on 9pm to 7am no cups. Cant use the water. Toilet dont flush Hair dryer usage not not permitted no towels. No beach not a cooler or one single thing. My camper has more to offer.the location was the only thing worth mentioning. A water jug got broke by total accident and they actually charged us for it. That would be like breaking a glass at a restaurant and they charge you. Than upon check out once again no return to the airport with a attitude of check and negotiate on the street. Nothing like was everything ok. Why because it was horrible. They say the sister hotel which is miles down the road has pool. If thats what you call it. But the same junkie place. But it does have beach access. Thats its savior. So recommending this place that i took others recommending people is a joke. Dont stay here. You will hate your life.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Ambar has a great location near all the activity on the beach. The place was spacious, well kept and the staff was exceptionally friendly. In particular, Liz was very helpful! She was kind and gave great recommendations and made our trip much better! 10/10 would recommend.
Stayed 4 nights in Mar 2024

4/10 Poor

Dacia

Stayed 5 nights in Mar 2024

4/10 Poor

Eliana

Stayed 4 nights in Mar 2024

2/10 Terrible

JORGE

Disliked: Cleanliness, staff & service, property conditions & facilities
Never clean the room and bad area is not close to the beach
Stayed 3 nights in Feb 2024

6/10 Okay

Vilma, Washington

Liked: Cleanliness, property conditions & facilities
Too close to loud night clubs. On the jungle side
Stayed 5 nights in Feb 2024