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Copal Tulum Hotel

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A modern kitchen with a central island, wooden bar stools, and a stone wall.
A modern living room with a sofa, coffee table, and a view of a garden through large windows.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Place, Hunab Lifestyle Center
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

A modern bedroom with a large bed, bedside tables, a bench, and a desk with a lamp and plant.

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

A modern kitchen with a large island, dining area with wicker furniture, and a view of the outdoors.

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

A modern outdoor pool area with a pergola, lounge chairs, and a view of the surrounding landscape.

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

A modern living room with a sofa, coffee table, and a kitchen area with a refrigerator and microwave.

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

A modern living room with a stone wall, wooden furniture, a flat-screen TV, and a large window overlooking a lush garden.

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 108 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

A modern kitchen with a large island, dining area with wicker furniture, and a view of the outdoors.

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

A modern living room with a sofa, coffee table, and a view of a garden through large windows.

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

A modern outdoor pool area with a pergola, lounge chairs, and a view of the surrounding landscape.

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

A modern dining area with a wooden table, wicker chairs, and a large pendant light.

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

A rectangular pool with a pebble border, surrounded by a bamboo fence, and a hammock hanging on the right.

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

A bedroom with a large bed, a view of the outdoors, and a balcony with a chair and plants.

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

A bedroom with a large bed, a bench, wicker chairs, a small table, and a view of greenery outside.

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

A spacious bedroom with a large bed, a ceiling fan, and a view of the outdoors.

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Copal Tulum Hotel

2 restaurants, 2 outdoor pools and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Copal Tulum Hotel. During your stay, you'll be within walking distance of Hospital de Tulum. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Copal Gastro Bar, one of the property's 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with deep-tissue massages, manicures and pedicures or aromatherapy at The Healing Spot
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the pool
  • 7 minutes by car from Tulum Mayan Ruins and 12 minutes from Tulum Beach
  • Airport shuttle service available for a fee
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Copal Gastro Bar – This poolside delicatessen specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Kokoro – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Copal Tulum Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 009-047-005894/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 684 out of 1002 reviews
Rating 8 - Good. 151 out of 1002 reviews
Rating 6 - Okay. 62 out of 1002 reviews
Rating 4 - Poor. 47 out of 1002 reviews
Rating 2 - Terrible. 58 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

YOLANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Easy to get from the airport
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time, the property was stunning. A breath of fresh air and exactly what I needed for a vacation
Room Decor for celebrating
Personal pool
Spa
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Danazja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First solo trip and I’d do it over and over again at Copal Tulum the staff is so attentive the food was amazing the private cenote was beautiful. Not too far from the beach or attractions 10/10
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Lillian Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved everything about my trip!! Mike was amazing! The floating breakfast in the cenote is a MUST!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the room was amazing! Clean furniture and great amenities! 100% would recommendnn
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jennifer Stewart

Liked: Cleanliness, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing!. The staff was very professional and nice.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
I nice place to stay
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful in itself what made it even more special was the room I got had a private rooftop pool. The room was cleaned daily and the staff was very helpful and friendly. Overall a pleasant stay I highly recommend.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean relaxing beautiful!!! Great Value!!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, great service, perfect location, would definitely stay again.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Jontae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful scenery and thr staff was amazing. I was in the middle of the city with access to many fun areas.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is free
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again 1000x. Just need to rent a car or bike to get to the strip area. Taxi’s are a killer
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

TatyAnna

Liked: Cleanliness, amenities, property conditions & facilities
Staff and venue were beautiful!!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Rita

Liked: Cleanliness
I enjoyed having an infinity pool in my hotel room. The staff was very professional and nice.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Senetha

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice location
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Robert Comradd

Liked: Cleanliness, amenities, property conditions & facilities
The room and facilities was amazing! Both restaurants on site are amazing. We at breakfast everyday at the Gastro.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and staff was wonderful to deal with.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Kianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff was so helpful and friendly. A very welcoming stay at Copal Tulum.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little hotel located in Tulum. If you’re looking for somewhere to stay that meets all your needs and get you close to all the activities this is it.
Stayed 11 nights in Dec 2025
Verified review

10/10 Excellent

Tandeleya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet, tranquil and spacious: a true jungle oasis in Tulum centro that is the definition of bang for your buck. Could not have been more pleased with my room with a private pool, and everything from the rooftop pool to the jungle restaurant was superb. Big bonus points from the very affordable bike hire service and excellent, quick room service.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
Beautiful hotel and the aesthetic was amazing! The service was great as well!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really enjoyable stay at Copal Tulum. The overall vibe is exactly what you'd expect from Tulum-lush, tropical, and very peaceful. The "jungle-style" design throughout the property makes it feel like a relaxing escape, and the rooms are spacious, clean, and beautifully designed. The staff was friendly and attentive, which really elevated the experience. I also loved the pools and the on-site restaurant-both were highlights. Overall, Copal Tulum offers a great balance of comfort, value, and that signature Tulum aesthetic. I would definitely stay here again, especially if you're looking for a calm, nature-inspired getaway.
Stayed 3 nights in May 2026