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Copal Tulum Hotel

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Photo gallery for Copal Tulum Hotel

Couples treatment room(s), body treatments, aromatherapy
Creator video
Exterior detail
Private kitchen
43-inch Smart TV with satellite channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 108 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Single Beds and 1 King Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Copal Tulum Hotel

2 restaurants, 2 outdoor pools and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Copal Tulum Hotel. During your stay, you'll be within walking distance of Hospital de Tulum. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Copal Gastro Bar, one of the property's 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, deep-tissue massages or facials at The Healing Spot
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the overall condition of the property
  • Just a 5-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Copal Gastro Bar – This poolside delicatessen specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Kokoro – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Copal Tulum Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel

Copal Tulum Hotel Tulum

Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 677 out of 1000 reviews
Rating 8 - Good. 148 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

KORI RAE

Stayed 4 nights in Jan 2026

2/10 Terrible

Angud

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible amount of mold - spotty wifi, no hot water multiple days, staff that lies, and I lost money cash I believe here. The building is so noisy and near parties, its constructed poorly and cheaply very old, terrible water smells.. like unbearable sewer type smells. Mold and unsafe. Staff makes you feel unsafe. Avoid at all costs.
Stayed 3 nights in Feb 2026

6/10 Okay

lisa

Travelled with partner
I'd like to give this 3.5 stars because the staff was courteous and helpful. The room was overall clean but damp. There was no exhaust fan in the bathroom. There is no tv in the bedroom.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jaylene

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️
Stayed 9 nights in Jan 2026

10/10 Excellent

Anne, Beckenham

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.
Stayed 6 nights in Jan 2026

10/10 Excellent

Allontae

Stayed 3 nights in Jan 2026

10/10 Excellent

Nick

Stayed 2 nights in Oct 2025

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Mehak

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend
Stayed 3 nights in Jan 2026

10/10 Excellent

Armon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in Jan 2026

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, great service, perfect location, would definitely stay again.
Stayed 4 nights in Jan 2026

10/10 Excellent

Anthony, Lompoc

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was outstanding, welcoming, friendly and professional! Our room was spacious and clean. We had an issue with noise in the early hours (2-3AM) but the staff was on top of it quickly
Stayed 3 nights in Jan 2026

8/10 Good

Mikey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean although starting to show some wear and tear. Everything was as described and had ordered room service several times. The restaurants on site are a huge help for quick meals. There is an OXXO around the corner and it's about a 10 min walk into the heart of Aldea Zama.
Stayed 8 nights in Jan 2026

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little hotel located in Tulum. If you’re looking for somewhere to stay that meets all your needs and get you close to all the activities this is it.
Stayed 11 nights in Dec 2025

10/10 Excellent

Kiana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good customer service. Clean room and amenities. Best massage ever. Great food and hookah! Love it and definitely will be back again.
Stayed 4 nights in Jan 2026

10/10 Excellent

Luis Eduardo

Stayed 11 nights in Dec 2025

10/10 Excellent

Larry

Stayed 3 nights in Jan 2026

6/10 Okay

Badis

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Room was clean at arrival. We stayed 4 nights. Room was cleaned only once. Missing restroom products. And service is missing for exemple we needed water middle of the night they make you go to the reception to pay it instantly. Wasn’t too pleased with the stay overall. Highlight of the stay was as Max. Great employee hard worker warm and very attentive to the guests needs.
Stayed 4 nights in Jan 2026

10/10 Excellent

Shakeem

Stayed 3 nights in Jan 2026

4/10 Poor

Janeen

Stayed 2 nights in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 5 nights in Dec 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A little trouble in the arrival, but inmediately solved by staff. Special thanks to Max. A very kindly person for his attendance.
Stayed 7 nights in Dec 2025

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I nice place to stay
Stayed 7 nights in Dec 2025

8/10 Good

Aruvita

Great hotel, restaurant was good but v slow service
Stayed 2 nights in Dec 2025