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BT Homes - Zama Luxury

Property class: 3.5

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Outdoor pool, free pool cabanas, pool umbrellas
Interior
Front of property
House (Elena) | Dining room
House (Elena) | Living area | 50-inch Smart TV with digital channels, Netflix, streaming services

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Aldea Zama, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪13 min walk‬
  • Place, Hunab Lifestyle Center
    ‪18 min walk‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪46 min drive‬

Room options

View all photos for House (Ana)

House (Ana) | 4 bedrooms, premium bedding, down duvets, pillow-top beds

House (Ana)

  • Garden view
  • 300 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 2 Single Beds

View all photos for House (Elena)

House (Elena) | Living area | 50-inch Smart TV with digital channels, Netflix, streaming services

House (Elena)

  • Garden view
  • 300 sq m
  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 2 Single Beds

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About this property

BT Homes - Zama Luxury

Along with an outdoor pool, this smoke-free apartment building has a 24-hour fitness centre and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor tennis court, concierge services and laundry facilities. Each apartment has 4 bedrooms and provides free WiFi and free wired Internet. Guests will find a kitchenette with a fridge, an oven, a stovetop and a microwave. Housekeeping is available on request.
BT Homes - Zama Luxury offers 2 accommodations, which are accessible via exterior corridors and feature washers/dryers and a safe. Rooms open to patios. This individually decorated and furnished accommodation has separate sitting areas and includes desk chairs and dining tables. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with premium digital channels and Netflix. Accommodation at this 3.5-star apartment has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include offices, desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on request.

Recreational amenities at the apartment include an outdoor tennis court, an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at BT Homes - Zama Luxury, you'll be connected to a shopping centre and within walking distance of Hunab Lifestyle Center. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This comfortable apartment building has 2 apartments on 1 floor. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a washer/dryer and 6 bathrooms
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and yoga classes
  • Just a 4-minute drive from Tulum National Park and 8 minutes from Tulum Mayan Ruins
  • Free bus station shuttle shuttle service
BT Homes - Zama Luxury offers its guests an outdoor pool, an outdoor tennis court, and a 24-hour fitness centre. WiFi and wired Internet are free in public spaces. An area shuttle within 12 kilometres and an airport shuttle (available 24 hours) are available for a fee. A rooftop terrace, a library, and barbecue grills are also featured at the business-friendly BT Homes - Zama Luxury. The apartment can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Tulum apartment is smoke free.

Property amenities

Beach

  • Beach shuttle (surcharge)
  • Beachside massages

Pool/Spa

  • Beachside massages
  • Free pool cabanas
  • In-room massages
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 12 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Free bus station shuttle
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Car hire
  • Car recommended
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking options include a garage

Family friendly

  • Childcare (surcharge)
  • Children stay free (see details)
  • Free cot

Kitchenette

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Griddle
  • Hob
  • Kitchen island
  • Microwave
  • Mixer
  • Oven
  • Paper towels
  • Refrigerator
  • Spices
  • Toaster
  • Toaster oven
  • Water dispenser

Dining

  • Champagne service
  • Chef service
  • Couples/private dining
  • Dining table
  • Private picnics

Bedrooms

  • 4 bedrooms
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 6 private bathrooms
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Communal living room
  • Dining table
  • Separate dining area
  • Separate sitting area
  • Window screens

Entertainment

  • 50-inch Smart TV with premium digital channels
  • Library
  • Netflix
  • Streaming services

Outdoor areas

  • Charcoal grill
  • Fully-fenced
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Patio
  • Picnic area
  • Rooftop terrace
  • Walkway to water
  • Yard

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace
  • Office

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Smooth flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Electrical adapters
  • Guidebooks
  • Housekeeping on request
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Phone
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe
  • Tour and ticket assistance
  • Virtual front desk
  • Wedding services

Location highlights

  • Connected to a shopping centre
  • Near a hospital
  • Near the bay

Things to do

  • 24-hour gym
  • Bicycle storage
  • Outdoor padel court
  • Outdoor tennis court
  • Pilates classes
  • Private wine tours
  • Tennis lessons
  • Wine tours
  • Winery release events
  • Yoga classes
  • Bicycle rentals nearby
  • Boat tours nearby
  • Canoeing nearby
  • Ecotours nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Spelunking nearby
  • Surf lessons nearby
  • Surfing/bodyboarding nearby
  • Swimming nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 1 floor
  • 2 units
  • Access via exterior corridors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Bed sheets changed on request
  • Bicycle storage
  • Bulk dispensers for toiletries
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Soundproofing
  • Towels (changed on request)
  • Water dispenser
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Whatsapp mobile app before check-in
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Strip any used beds, gather used towels and store extra beds
Remove personal items, remove leftover food and drinks and take out the rubbish
Turn off the lights and lock the doors

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at BT Homes - Zama Luxury

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2500 per vehicle (return, maximum occupancy 6)
  • Airport shuttle fee per child: MXN 2500 (return), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
BT Homes - Zama Luxury offers transfers from the cruise terminal, ferry terminal, airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Whatsapp mobile app before check-in. At the property, quiet hours are enforced between 10:00 PM and 7:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dos Santas Wellness Jungle by BT Homes
DosSantas Wellness & Jungle by BT Homes Tulum
DosSantas Wellness & Jungle by BT Homes Apartment
DosSantas Wellness & Jungle by BT Homes Apartment Tulum

BT Homes - Zama Luxury Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

Reviews

10/10 Excellent

L

Liked: Cleanliness, room comfort

Stunning and peaceful house

We had an amazing stay at this beautiful, spacious house in a secure, gated community. The home was impeccably maintained, with everything in perfect condition, and the communication with the property managers was excellent. They were highly responsive and arrived quickly whenever we needed assistance. The location was also fantastic. We rented bikes from a nearby shop and used them to get everywhere easily. Restaurants are within close proximity, and Uber Eats is available for convenient dining. The grocery store is about a 10-minute bike ride away, making it easy to stock up on essentials. The community itself is peaceful and well-kept, with a stunning pool and clubhouse that we really enjoyed. During our stay, there were very few other visitors, which made for a calm and relaxing atmosphere. Additionally, the Wi-Fi connection was excellent—we were able to work remotely every day without any issues. Overall, we highly recommend this property and would absolutely stay here again on our next trip to Tulum!
Stayed 14 nights in Feb 2025