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Downtown Tulum Hotel

4.0 star property

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2 outdoor pools
Deluxe Double Room | Premium bedding, down duvets, in-room safe, free WiFi
Reception
Front of property
Food court

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • 24/7 front desk
  • Spa
  • Breakfast available

Explore the area

View in a map
CENTRO, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Cenote Calavera
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Bathroom | Shower, towels, soap, shampoo

Deluxe Double Room

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room | Premium bedding, down duvets, in-room safe, free WiFi

Comfort Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, in-room safe, free WiFi

Standard Room

  • 16 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Premium bedding, down duvets, in-room safe, free WiFi

Comfort Quadruple Room

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Downtown Tulum Hotel

Hotel with 2 outdoor swimming pools, near Tulum National Park
2 outdoor pools, a restaurant and 2 poolside bars are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a coffee shop/cafe are on-site. Change of towels is available on request
Downtown Tulum Hotel offers 24 air-conditioned accommodations, with a safe. Beds feature down duvets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and sports massages.
During your stay at Downtown Tulum Hotel, you're just a quick walk from Dos Aguas Park. You'll find features such as free WiFi in public areas, plus 2 outdoor pools and 2 poolside bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Drinking and dining options include a coffee shop, a restaurant, 2 poolside bars and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a lift, a rooftop terrace and co-working space
  • On-site recreation includes bicycles to rent
  • Just a 5-minute drive from Tulum Mayan Ruins and a few minutes from Tulum National Park
  • Ferry terminal shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Downtown Tulum Hotel offers its guests 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have free WiFi.

A rooftop terrace, spa services, and a garden are also featured at Downtown Tulum Hotel.

This 4-star Tulum hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.
Rooftop – On-site rooftop bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Rooftop

Things to do

  • 2 outdoor pools
  • Bicycle rentals

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Lift (170 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (155 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk

Pets

  • Pets: MXN 435 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 to 300 for adults and MXN 150 to 300 for children
  • Pet fee: MXN 435 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Downtown Tulum Hotel offers transfers from the ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum