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Mistiq Gardens

3.0 star property

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Apartment, 1 Bedroom | Living area | Flat-screen TV
Standard Studio | 3 bedrooms, individually decorated, individually furnished

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Kitchen
  • Parking included
  • Air conditioning
  • Outdoor space

Explore the area

View in a map
Calle 29, Block 69 Region 15 Manzana 221, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪6 min drive‬
  • Place, Tulum Beach
    ‪8 min drive‬
  • Place, Tulum Mayan Ruins
    ‪15 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪70 min drive‬

Room options

View all photos for Standard Studio

Standard Studio | 3 bedrooms, individually decorated, individually furnished

Standard Studio

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Loft

Standard Loft | Living area | Flat-screen TV

Standard Loft

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Dining room

Apartment, 1 Bedroom

  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | Flat-screen TV

Apartment, 3 Bedrooms

  • 265 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 1 Queen Bunk Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area | Flat-screen TV

Apartment, 2 Bedrooms

  • 128 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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  • Pool
  • Kitchen
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, 18 reviews
Mistiq Luxury Condo

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Mistiq Gardens

Condo in Tulum with 4 outdoor pools and rooftop terrace
4 outdoor pools, a rooftop terrace and concierge services are available at this condo building. Free self parking and a free beach shuttle are also provided. Other amenities include a garden. Each condo features free WiFi and a dining area, plus a kitchenette with a stovetop and a microwave. Added amenities include a sitting area, a flat-screen TV and a rainfall shower. Housekeeping is available on request.
Mistiq Gardens offers 30 air-conditioned accommodations with free toiletries and blackout curtains. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3-star condo has kitchenettes with stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions are featured in guestrooms. Housekeeping is provided on request.

4 outdoor swimming pools are on site.
During your stay at Mistiq Gardens, you'll be close to Tulum Beach. Features include free self-parking and a free beach shuttle, plus 4 outdoor pools. Built in 2022, this comfortable condo has 30 condos over 4 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each condo.
  • Each condo offers a kitchenette, a dining area and a sitting area
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Take a swim in the 4 outdoor pools
  • Services include a concierge and luggage storage
  • 6 minutes by car from Tulum Beach and 14 minutes from Tulum Mayan Ruins
  • Free beach shuttle service
  • Cats and dogs welcome for a fee
Mistiq Gardens offers its guests 4 outdoor swimming pools. Mistiq Gardens also features a rooftop terrace, a garden, and concierge services. Self parking is free.

Smoking is allowed in designated areas at this 3-star Tulum condo.

Property amenities

Beach

  • Free beach shuttle

Pool/Spa

  • 4 outdoor pools

Internet

  • Available in the condo: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Mini-fridge

Bedrooms

  • 3 bedrooms
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV

Outdoor areas

  • Garden
  • Outdoor entertainment area
  • Rooftop terrace

Laundry

  • Laundry detergent

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: USD 30 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Meal delivery service

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 units
  • 4 floors
  • Built in 2022
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Key retrieval, private entrance

Pets

  • Pets: USD 30 per pet, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 500 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: USD 30 per stay; may vary based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Mistiq Gardens Condo
Mistiq Gardens Tulum
Mistiq Gardens Condo Tulum

Reviews

Mistiq Gardens Reviews

7.8

Good

8.4/10

Cleanliness

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 37 out of 81 reviews
Rating 8 - Good. 23 out of 81 reviews
Rating 6 - Okay. 7 out of 81 reviews
Rating 4 - Poor. 3 out of 81 reviews
Rating 2 - Terrible. 11 out of 81 reviews

Reviews

6/10 Okay

Theresa

Travelled with group
Disliked: Amenities, property conditions & facilities
We were without water and power for an entire day. It was very inconvenient. Restaurant opens late.
Stayed 4 nights in Aug 2025

6/10 Okay

Aurellie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2025

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities
Now I waited all week to write this review. So I booked for a 6 night stay for 8 ppl, in total 3 bedroom 3 bath. Everything that could’ve went wrong WENT WRONG. From our flights being canceled to us missing a WHOLE day of our vacation. GRANTED that wasn’t the “stays” fault but wait there’s MORE. After being in 4 different states (delays and connecting flights) 21 plus hours later with 3 CHILDREN.. I receive a what’s app message stating that our stay has been MOVED due to electric issues… hmm.. okay. I’m trying to remain calm. They claim it would be the same thing just a different complex and area but same management. We agreed. At this point I have no choice. We get there and wasn’t even greeted properly. There were 3 towels for 8 people. NO bathroom mats except for one in the pent house apt. (Which they later brang grindingly a day later) And ALL the appliance was in Spanish. Electric stove/ washer dryer etc. the penthouse tiles for the pool was BROKEN and all over the place the kids could’ve clearly slipped while running wet. The grill was filthy! I’m talking water bugs everywhere (especially at night) Now when we reached out to the front desk to assist us we were met with anoyance and passive aggressive attitudes the young lady even said and I quote “ do they not have these washer/dryers In the states” and I replied YES BUT IN ENGLISH! Now this lady barely spoke English and still couldn’t translate to us …twice. she later had to call a man to do it over the phone. The
Stayed 6 nights in Jul 2025

10/10 Excellent

HECTOR

Stayed 4 nights in Jul 2025

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Meghann

Travelled with family
The property was beautiful, but like other reviews mentioned the room was not cleaned thoroughly but we managed. The first night one of the showers was not draining, however maintenance fixed it quickly & we didnt have any issues with it the rest of our stay. There is another building being built next door so it was noisy and dusty. The roads going to the property are also extremely rough. They seemed to be working on that while we were there though!! It is located just a few minutes drive to the beach area and downtown. We rented a car so had no issues getting around, if you dont get a car you will definately want to rent a bike, moped, or atv! There are tons of options around for that!
Stayed 5 nights in Apr 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, room comfort

Nice place

Nice place to stay. Rent a car if you want to stay in this facility.
Stayed 4 nights in Apr 2025

8/10 Good

Jeremiah

Stayed 3 nights in Mar 2025

10/10 Excellent

Sergio

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

ERIC

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All around very good
Stayed 14 nights in Mar 2025

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Positif: L’architecture du bâtiment est super belle avec ces nombreuses piscines. Que dire du restaurant sur le toit, c’était super bon et le service l’était tout autant. Le logement était spacieuse pour un loft. D’ailleurs ce dernier avait un accès direct à la piscine. Négatif: La rue n’est pas pavée donc c’est poussiéreux sur la propriété. Et c’est difficile de circuler avec une voiture ou un scooter puisque la route de terre est très abîmée. Il est pratiquement impossible de se déplacer à pied puisque l’hébergement se trouve entre le centre ville et la plage (45 minutes). Malgré ce dernier bémol nous avons adoré l’hébergement et Tulum en général. C’est un endroit à découvrir avant que ça soit bondé de touriste.
Stayed 7 nights in Mar 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof
Stayed 2 nights in Jan 2025

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, room comfort

Tulum condo

Le condo était très beau et très propre. Cependant aucune pression pour l eau chaude dans la douche. Il pourrait avoir un changement de serviettes. De plus il pourrait y avoir 2-3 sacs à vidange, quelques cups à café et quelques sachets de savon à linge. Il y a une laveuse mais pas de sécheuse. La Poniente 29 pour se rendre au condo n est vraiment pas belle. Par chance que ce n est pas une longue distance. Les piscines sont froides et la propreté laisse à désirer. Sinon excellent service de la concierge et reçu les instructions clairs avant l arrivée. En général une belle place et un beau condo pour un prix relativement abordable. Nous avions le condo 209.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! The manager contacted me and everything I needed they provided me immediately
Stayed 3 nights in Dec 2024

8/10 Good

christian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful condo
Stayed 5 nights in Nov 2024

2/10 Terrible

Christina

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.
Stayed 5 nights in Aug 2024

2/10 Terrible

Stanka

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!
Stayed 15 nights in Aug 2024

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Stayed 6 nights in Aug 2024

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
Stayed 3 nights in Apr 2024

8/10 Good

James

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go. We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
Stayed 4 nights in Jan 2024

2/10 Terrible

Rajvir

Travelled with group
Disliked: Amenities
When checked in the apartment was not clean and the garbage was full the floor was dirty. No response from the host and took many requests to get basic housekeeping service from concierge
Stayed 7 nights in Jan 2024

2/10 Terrible

Maya

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024