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Naala Tulum

3.5 star property
VIP Access

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Photo gallery for Naala Tulum

Exterior
Reception
Garden
Restaurant
Sun deck

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Place, Tulum National Park
    ‪3 min drive‬
  • Place, Tulum Mayan Ruins
    ‪7 min drive‬
  • Place, Playa Paraiso
    ‪7 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

2 bedrooms, premium bedding, down duvets, minibar

Deluxe Room

9.2 out of 10
Wonderful
(23 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, 2 Bedrooms

2 bedrooms, premium bedding, down duvets, minibar

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Quadruple Room

2 bedrooms, premium bedding, down duvets, minibar

Deluxe Quadruple Room

9.2 out of 10
Wonderful
(17 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

2 bedrooms, premium bedding, down duvets, minibar

Standard Room

9.4 out of 10
Exceptional
(14 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 87 reviews
The price is €72
includes taxes & fees
24 Oct - 25 Oct
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About this property

Naala Tulum

Hotel with an outdoor pool, near Tulum National Park
An outdoor pool, a restaurant and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Naala Tulum. During your stay, you're just a quick walk from Jaguar Park. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the pool
  • Just a 2-minute drive from Tulum National Park and a few minutes from Gran Cenote
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

Naala Tulum has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 412 out of 627 reviews
Rating 8 - Good. 135 out of 627 reviews
Rating 6 - Okay. 48 out of 627 reviews
Rating 4 - Poor. 14 out of 627 reviews
Rating 2 - Terrible. 18 out of 627 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the staff never seizes to amaze me. From the moment i walk from the parking area to the check-in center the staff is already greeting me with a great smile and genuine heartfelt handshake welcoming me into the property.
Stayed 1 night in Jul 2025

10/10 Excellent

Jose Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena!

Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, amazing decor. Some of the wooden fixtures had mould on them and probably should be cleaned often.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is the best!
Stayed 2 nights in Jun 2025

10/10 Excellent

Andres

Stayed 2 nights in Jun 2025

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jun 2025

8/10 Good

Eunice, Bronx

Travelled with group
Liked: Amenities, property conditions & facilities
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great and the look was amazing.
Stayed 7 nights in Jun 2025

8/10 Good

Zureidy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Photos are pretty accurate to what the place actually looks like. Staff is great and helpful! Will book again if I ever go back.
Stayed 3 nights in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
Stayed 5 nights in May 2025

8/10 Good

rikki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for the area, great roof top view
Stayed 1 night in May 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect 3 night stay

Had an amazing time at the Naala, the whole place is great, well decorated, pool nice and clean, they have plenty of pool beds. Tropical garden with hammocks. Breakfast was decent has fruit, muesli and then cooked eggs to choose.staff really helpful. Cant fault the hotel.
Stayed 3 nights in May 2025

8/10 Good

rikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice for the area
Stayed 5 nights in May 2025

8/10 Good

Luz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel, amplio, buena hubicacion, pero nos querían cobrar el estacionamiento teniendo ellos ahí nos estacionamos en la calle. El agua huele feo , así que túvimos que salir a comprar botellas de agua para lavarnos los dientes.
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Great!
Stayed 6 nights in May 2025

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and comfortable. Esp enjoyed the roof top terraces: cafe, bar and pool.
Stayed 2 nights in May 2025

8/10 Good

Cynthia A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the jungle atmosphere and the rooftop pool. The views were spectacular.
Stayed 4 nights in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in Tulum

Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Stayed 2 nights in Apr 2025

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel! Had an issue with the tv language as Spanish despite the maintenance coming in to change it to English. The staff were pleasant and helpful. Definitely a unique property
Stayed 1 night in Apr 2025

10/10 Excellent

Jawara H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naala is the best
Stayed 1 night in Mar 2025

8/10 Good

Nidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 5 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
No se..pq. took over 4 hrs to change rooms. "Mgr" couldn't help w this and blamed the client (me). Instead of helping he did nothing and for days i had a room that did not lock. Comprehension is hard for some people. Not an apology, not a meal, not even a glass of water on how i was treated.. incompetence :-( stairs make a ton of noise. Room lack eco friendly..garbages smell in rooms.. *sad face*..music can also be annoying if ur not wanting but overall everyone else was nice but again they r not programmed to think
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Pool/food nice on roof. is nice. Staff is friendly. Room is too large to properly cool. I moved the matress each night to keep cool. , which was annoying..Room next to stairs is horrible. They r old n u hear EVERYTHING . All 👣 footsteps. Door to bathroom doesnt close which is also gross and annoying. Wasn't impressed by location. $M hotels next to "shack neighborhood" soo :-(
Stayed 3 nights in Mar 2025