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Naala Tulum

3.5 star property
VIP Access

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Photo gallery for Naala Tulum

Exterior
Lobby lounge
Premium bedding, down duvets, minibar, in-room safe
Sun deck
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View in a map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

9.2 out of 10
Wonderful
(23 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms

Premium bedding, down duvets, minibar, in-room safe

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Quadruple Room

9.4 out of 10
Exceptional
(18 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, down duvets, minibar, in-room safe

Standard Room

9.4 out of 10
Exceptional
(18 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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The price is €102
includes taxes & fees
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About this property

Naala Tulum

An outdoor pool, a restaurant and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Naala Tulum. During your stay, you're just a quick walk from Hunab Lifestyle Center. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the pool and the helpful staff
  • Just a 2-minute drive from Tulum National Park and a few minutes from Gran Cenote
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

Naala Tulum has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Parking on site (USD 10 per day)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 475 out of 727 reviews
Rating 8 - Good. 156 out of 727 reviews
Rating 6 - Okay. 56 out of 727 reviews
Rating 4 - Poor. 18 out of 727 reviews
Rating 2 - Terrible. 22 out of 727 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, amenities
Beautiful hotel !super affordable!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Ryan John

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Cool hotel, staff was great. Good value
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Hilary

Liked: Cleanliness, amenities, property conditions & facilities
Loved the natural look of the place. Very comfortable and picturesque.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Lovely place, very peaceful
Stayed 1 night in Feb 2026
Verified

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Room clean quiet location
Stayed 1 night in Feb 2026
Verified

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Richa

Liked: Cleanliness, property conditions & facilities
amazing service
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place very relaxing.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. The room was nice, as seen on the pictures. The staff is amazing, very helpful and kind. It is walking distance from downtown, and from major supermarkets. Not that close to the beach, but you can take a "colectivo" (little bus) which is only around $US3 Don't take taxi its a steal. The hotel's breakfast bar is very basic.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities
Great location. Very clean. Excellent value.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good.
The rooftop pool and bar. Basically empty 90% of the time.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pearl

Liked: Cleanliness, amenities, property conditions & facilities
Unexpected resort feeling. Room was superb 👌 Spacious with very comfortable beds. Location has amenities within walking distance...Fantastic rooftop with pool and view. Brekkie was healthy, warm and delicious..
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Giany

Liked: Cleanliness, staff & service, amenities
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay. Beds felt like a water bed. Hotel also doesn’t respond to emails if you have enquiries
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay, very clean
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, especially for the price. The staff was excellent.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Oasis in the jungle

Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved, recommended
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Will stay longer next time.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.. will stay here again
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great and the look was amazing.
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Ralph

Liked: Amenities
This is a nice hotel to stay, it has comfort, nice amenities.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Room was a good size, with a little balcony overlooking the little jungly area. The room itself was pretty basic. I had a hot shower 2 days out of 7. And even then you have to let it run for 15 minutes before it gets warm. The wifi was amazing. Staff were polite and helpfu. The location is great, youre close to restaurants and the grocery store. And maybe a 5 minute scooter ride to the beach zone. 4/5 for the cold showers lol.
Stayed 7 nights in Jan 2026

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