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The Garden Residences by Casago

Property class: 4

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Photo gallery for The Garden Residences by Casago

A modern outdoor area with a pool, dining table, chairs, and potted plants.
A modern outdoor dining area with a wooden table and chairs, a bar counter, and hanging wicker lights.
Exterior
A modern living room with a wooden dining table, a sofa, and a TV mounted on the wall.
A glass door entrance with a hammock and potted plants, leading to an outdoor area with a sandy ground and trees.

Reviews

2.0 out of 10

Entire apartment

1 bedroom1 bathroomSleeps 35 sq m

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Outdoor space

Explore the area

View in a map
C. Iximche,, Lote 002 Mz 007, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪13 min walk‬
  • Place, Hunab Lifestyle Center
    ‪13 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

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The price is €55
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About this property

The Garden Residences by Casago

Along with an outdoor pool, this smoke-free apartment building has a fitness centre and a rooftop terrace. WiFi in public areas is free. Additionally, concierge services, a garden and a picnic area are on-site. The apartment provides a sofa bed and a dining area, plus a kitchen and a Smart TV with digital channels. Added amenities include free WiFi, a pillowtop bed and premium bedding. Housekeeping is available on request.
Air-conditioned accommodation at this apartment offers a safe and free toiletries. This accommodation is furnished with single sofa beds and dining tables. Pillowtop beds feature premium bedding. Accommodation at this 4-star apartment has kitchens with separate dining areas.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Smart televisions come with premium digital channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the apartment include an outdoor pool and a fitness centre.
During your stay at this apartment building, you'll be within walking distance of Dos Aguas Park. Free WiFi in public areas, an outdoor pool and a gym are available. Enjoy your stay with amenities like free WiFi and a kitchen in the apartment.
  • Air-conditioned apartment with kitchen, pillowtop bed and sofa bed
  • Free Wi-Fi (speed: 50+ Mbps)
  • Take a swim in the outdoor pool
  • Services include a concierge, luggage storage and a virtual front desk
  • On-site recreation includes a gym
  • 8 minutes by car from Tulum Mayan Ruins and 11 minutes from Tulum Beach
The Garden Residences by Casago offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. The Garden Residences by Casago also features a rooftop terrace, a garden, and a picnic area.

This 4-star Tulum apartment is smoke free.

Property amenities

Beach

  • Beach loungers
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres

Kitchen

  • Blender
  • Freezer
  • Griddle
  • Ice maker
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Dining table
  • Separate dining area

Entertainment

  • Smart TV with premium digital channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Luggage storage
  • Safe
  • Virtual front desk

Location highlights

  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Bed sheets changed on request
  • Garden
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are required to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at The Garden Residences by Casago

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Smoking

Smoking is not permitted

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours will receive an email with special check-in instructions and an access code. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Guests are required to download the property's WhatsApp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Phimai Tulum By Casago Tulum
Phimai Garden Tulum by Casago Tulum
Phimai Garden Tulum by Casago Apartment
Phimai Garden Tulum by Casago Apartment Tulum

The Garden Residences by Casago Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

2.0/10

Cleanliness

Reviews

Verified review

2/10 Terrible

Baldemar

Disliked: Cleanliness, room comfort, communication

Corrupt property

I didn’t see anything “stained lines” could have been from a previous guest. But on another note my bank did confirm that the charge of $69.48 did in fact link to a company that you do business with. I had to file a dispute. I know for a fact that the only time I used that card was on 11/7 with your agent. The unauthorized charges was also on 11/7. I’m quite upset about that. Also I’m upset that my glasses (worth over $300.00 US)were stolen at your property. I don’t believe an other guest stole’s them. If you attempt to charge me extra, I will peruse legal action against your company. And you should look into your employees for mishandling my credit card and not turning in guest property.
Stayed 13 nights in Jul 2025