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Novotel Citygate Hong Kong

4.0 star property

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Photo gallery for Novotel Citygate Hong Kong

Exterior
Serves breakfast, lunch and dinner
Miscellaneous
Minibar, in-room safe, desk, blackout curtains
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Air-conditioning

Explore the area

View in a map
51 Man Tung Road, Tung Chung, 0
  • Place, Citygate Outlets
    ‪1 min walk‬
  • Place, Ngong Ping Cable Car Tung Chung Station
    ‪6 min walk‬
  • Place, Tung Chung Fort
    ‪3 min drive‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪3 min drive‬

Room options

View all photos for Premier Room, 2 Single Beds (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds (Executive)

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive) | Minibar, in-room safe, desk, blackout curtains

Premier Suite, 1 King Bed (Executive)

  • Mountain view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible | Minibar, in-room safe, desk, blackout curtains

Family Room, Multiple Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 56 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 Queen Bed (Executive)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(8 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(103 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(41 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About this property

Novotel Citygate Hong Kong

This smoke-free hotel features 3 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, valet parking and 24-hour room service. Housekeeping is available on request.
Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.
Novotel Citygate Hong Kong's proximity to the airport gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Citygate Outlets. Free WiFi in public areas, a free round-trip airport shuttle and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Essence, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Citygate Outlets and 7 minutes by car from AsiaWorld-Expo
  • Free airport shuttle service
Novotel Citygate Hong Kong offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4790 square feet (445 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

This 4-star Tung Chung hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 11 AM.
Essence – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Olea – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
Andante – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6 AM to 11:30 PM at scheduled times
  • Parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 11 AM on weekends; HKD 188 to 206.80 for adults and HKD 103.40 to 103.40 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Andante
  • Essence
  • Olea

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,790 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 23 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 December to 31 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 188 to 206.8 for adults and HKD 103.4 to 103.4 for children
  • Self-parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in October.
  • One child aged 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Novotel Citygate Hong Kong Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 1000 reviews
Rating 8 - Good. 300 out of 1000 reviews
Rating 6 - Okay. 90 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Meraida, Decatur

Liked: Cleanliness, amenities, property conditions & facilities
I did not arrive until after midnight. It was disappointing that the shuttle stops running at 11:40 but that seems to be the case and all of the hotels that have a free airport shuttle. There was a long wait for the taxi and it cost HK$100 which was less than $15 USD. The taxis do not take credit cards and so I had to walk back into the building and use a cash machine.The staff at the hotel,welcomed me to the hotel and my room was spotless and comfortable. After 24 hours of travel, I slept well. The breakfast buffet was a good value.
Stayed 1 night in Jan 2026

10/10 Excellent

Alejandro

Stayed 1 night in Jan 2026

10/10 Excellent

Sin Teng Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Staff very courteous, with special mention to the concierge on duty when I check out to take the shuttle bus at 1pm. The shuttle bus uncle was also very helpful and friendly too!
Stayed 1 night in Jan 2026

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 1 night in Nov 2025

10/10 Excellent

Chin-Aik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was not free. We paid for them. They were very good. The cook who prepares eggs shouldn't also be in charged of preparing noodles soup. Oftentimes we have to wait for quite a while at either stations. One cook for one station.
Stayed 8 nights in Jan 2026

10/10 Excellent

Jacquelyn

Stayed 1 night in Jan 2026

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good airport hotel with free shuttle service. A bit annoyed that the pickup area was changed in the past year, just follow the signs and you should be ok. Good breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Claudio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were wonderful and the breakfast was delicious! Even my kids were impressed.
Stayed 2 nights in Jan 2026

6/10 Okay

sean

Travelled with family
For the cost of the stay its just average nothing special.
Stayed 5 nights in Jan 2026

8/10 Good

Winnie

Stayed 5 nights in Dec 2025

8/10 Good

Winnie

Travelled with group
Liked: Staff & service
Never tried the breakfast.
Stayed 2 nights in Dec 2025

8/10 Good

Pei Ying

Convenient stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Clarise

Liked: Cleanliness
Stayed 4 nights in Dec 2025

4/10 Poor

Michael

Stayed 5 nights in Dec 2025

10/10 Excellent

Kris Abegail, Sha alam Bukit Raja

Stayed 5 nights in Dec 2025

6/10 Okay

Aileen

Travelled with family
Liked: Cleanliness, staff & service
The rooms was small but sufficient. The buffet wasn’t as good as it used to be a year ago in 2024.
Stayed 1 night in Dec 2025

10/10 Excellent

JOHN

Stayed 1 night in Dec 2025

8/10 Good

James, Canberra

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 5 nights in Dec 2025

10/10 Excellent

Ivy, toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from airport
Stayed 1 night in Nov 2025

10/10 Excellent

goh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 1 night in Dec 2025

6/10 Okay

Deniece, Blaine

Liked: Cleanliness, property conditions & facilities
Overall it was a fine stay. Feedback on some areas: First a reminder msg about the airport shuttle times would be helpful. My flight arrived late and I was unnecessarily waiting at the shuttle location only to call and discover I missed the last shuttle. Second, check in staff could have been more helpful explaining amenities ie daily breakfast that I paid for and didn’t realize until after checkout. Third, and this is more a helpful ask, make the signs to the hotel entrance from the mall more noticeable. It was too easy to walk past whilst walking back from shopping. The room was comfortable and I slept well - which is a great compliment to your housekeeping staff and room amenities.
Stayed 3 nights in Dec 2025

8/10 Good

Helena Irmeli, Silver Spring

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious comfortable room, good breakfast.
Beautiful Christmas decorations.
Stayed 1 night in Dec 2025

10/10 Excellent

Thiro Selvan, Singapore

Travelled with family and small children
Liked: Staff & service, amenities
Quite limited breakfast menu. But comfortable hotel and safe.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Stayed 9 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and very convenient. It's a short ride (less than 15min) on the complimentary hotel shuttle from the airport. The hotel is attached to a shopping mall with restaurant options and a grocery store. You can walk through the mall to the gondola to the Big Buddha. You can also walk through the mall to the train station to Disneyland or downtown Hong Kong. There is a beautiful park you can walk around across the street from the hotel. It felt very safe and there were many families out and sports teams practicing. The fitness center is large and nice. The pool is beautiful but note that it is closed during the winter season. We didn't eat the breakfast this time because we had to catch an early flight.
Stayed 1 night in Nov 2025

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