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Hyatt Vancouver Downtown Alberni

5.0 star property
VIP Access

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Photo gallery for Hyatt Vancouver Downtown Alberni

Outdoor pool, pool loungers
Lobby
Body treatments, hot stone massages, body wraps, facials
Premium bedding, minibar, in-room safe, desk
Breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool

Explore the area

View in a map
1128 West Georgia Street, Vancouver, BC, V6E0A8
  • Place, Vancouver Convention Centre
    ‪9 min walk‬
  • Place, Canada Place Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Canada Place
    ‪11 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Hyatt Vancouver Downtown Alberni

Luxury hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hyatt Vancouver Downtown Alberni offers 119 accommodations with iPod docking stations and DVD players. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Orrin. Services include hot stone massages, facials, body wraps and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Hyatt Vancouver Downtown Alberni's great location. During your stay, you're just a quick walk from Robson Street. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy Fusion cuisine while dining at Carlino
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, massages or facials at Orrin
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Robson Street and 7 minutes on foot from Vancouver Convention Centre
  • Airport pick-up shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hyatt Vancouver Downtown Alberni offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 9 meeting rooms. A hot tub, a sauna, and spa services are also featured at the luxury Hyatt Vancouver Downtown Alberni. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Vancouver hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 11 AM.
Carlino – This restaurant specialises in Fusion cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: CAD 60 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 60 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults and CAD 18 to 65 for children
  • Airport shuttle fee: CAD 135.00 per vehicle (maximum occupancy 8)
  • Valet parking fee: CAD 58.00 per night (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Vancouver
Shangri-La Vancouver Hotel Vancouver

Hyatt Vancouver Downtown Alberni Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 864 out of 1011 reviews
Rating 8 - Good. 81 out of 1011 reviews
Rating 6 - Okay. 31 out of 1011 reviews
Rating 4 - Poor. 14 out of 1011 reviews
Rating 2 - Terrible. 21 out of 1011 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome staff presence

Employees are lovely and service is incredible. Shout out to Lexon in the lounge! It’s much quieter than being located on the harbour if you’re sensitive to noise. Towels could use replacing and shower was as hot and cold as my ex mother in-law lol. Ending on a positive note, the food is next level and personal touches cannot be overlooked. Thank-you for having me.
Stayed 1 night in Jun 2025

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful room with excellent customer service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amber

Stayed 3 nights in Apr 2025

10/10 Excellent

jacci

Stayed 3 nights in Jun 2025

10/10 Excellent

The Captains

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Kaidi

Stayed 5 nights in Jun 2025

10/10 Excellent

Amy

Fabulous stay, great service. Close to major shops.
Stayed 1 night in Jun 2025

10/10 Excellent

HEE SIEW

Stayed 5 nights in Jun 2025

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a truly wonderful experience at the Shangri-La Hotel! The customer service was exceptional, and every staff member we encountered was warm, attentive, and professional. A special shoutout to Charlie, the concierge, who went above and beyond with amazing recommendations that made our stay even more memorable. Yuri (not sure of the spelling) who checked us in was warm and welcoming. We had a complimentary room upgrade on our last day, what a treat! This was our second time staying at a Shangri-La, the first being in Cebu, Philippines, and once again, it did not disappoint. Looking forward to our next luxurious Shangri-La escape!
Our room
Stayed 3 nights in Jun 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really excellent. The local area is very good with plenty of places to eat nearby. It’s a pity it doesn’t have a bar but it has everything else you need. I really enjoy staying here.
Stayed 1 night in Jun 2025

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property with absolutely SUPERIOR service. I had an issue with the conditions of my balcony and the staff's reaction and care in solving the problem should be set as an example to others. Bravi!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

6/10 Okay

Anis

Stayed 3 nights in Jun 2025

6/10 Okay

MICHAEL

Travelled with family
Liked: Cleanliness
Great location. Nice lobby and spa floor. Remainder of hotel is somewhat drab, particularly for the price point and star rating. Rooms are nice but a bit underwhelming. Check-in staff was friendly but fairly unaccommodating when issues arise - my wife was not allowed to check in without me (I was on a plane) unless the reservation was changed to her name and she used her own payment methods. A bit surprising to say the least. Nothing to make up for the inconvenience. The Fairmont Pacific Rim looks beautiful for appx the same price.
Stayed 3 nights in Jun 2025

10/10 Excellent

natalia

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel staff was beyond exceptional- very helpful and friendly. They recommended a restaurant for lunch and advised the restaurant to expect us and when we arrived we received great seats, a special little treat from the chef- made us feel great! Rooms were very clean.gym incredible and nice pool.
Stayed 3 nights in May 2025

10/10 Excellent

Ria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time visiting the shangri-la and definitely won’t be my last! Everything from check in to check out was perfect. Not one room for error
Stayed 2 nights in Jun 2025

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. Vanna who served us at breakfast was very friendly and gave great recommendations. Thank you!
Stayed 3 nights in Jun 2025

10/10 Excellent

ARTUR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in May 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room
Stayed 5 nights in May 2025

10/10 Excellent

Prabhjot, Edmonton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property, great amenities. Staff were very attentive. Will definitely stay again
Stayed 2 nights in Jun 2025

6/10 Okay

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike other Shangri-La locations, this stay felt very corporate and impersonal. I had hoped for more when celebrating my 40th birthday at a trusted brand.
Stayed 1 night in May 2025

6/10 Okay

MATTHEW

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly and welcoming, although celebrating my 40th birthday here did not live up to expectations.m
Stayed 3 nights in May 2025

10/10 Excellent

Rodeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the property. It’s excellent including the location. We’ll come here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 5 nights in Jun 2025