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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Interior entrance
Exterior
Business centre
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(67 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(63 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(34 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.8 out of 10
Excellent
(67 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.4 out of 10
Exceptional
(19 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(18 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(17 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

7.6 out of 10
Good
(20 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Arbutus Inn

A 24-hour front desk, a computer station and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Victoria Harbour and 5 minutes from Victoria Clipper Ferry Terminal
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This Victoria hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 857 out of 1721 reviews
Rating 8 - Good. 595 out of 1721 reviews
Rating 6 - Okay. 169 out of 1721 reviews
Rating 4 - Poor. 53 out of 1721 reviews
Rating 2 - Terrible. 47 out of 1721 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dwayne

Stayed 1 night in Dec 2025

6/10 Okay

Suleiman

Stayed 1 night in Dec 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and the room was really nice and comfortable. The staff were really welcoming and friendly. Also close to restaurants and Mayfair Mall. About a 5 minute drive. Would recommend a stay here. Price was great.
Stayed 1 night in Nov 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
Room and staff Good!
Stayed 1 night in Dec 2025

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times. The convenience of the location and free parking are great. Having a kitchen is essential for us. The room was very clean and the bedding was spotless and we slept very well. Our check in went smoothly and we will not hesitate to book here again.
Stayed 1 night in Dec 2025

10/10 Excellent

Alexandria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so friendly and the room was clean
Stayed 1 night in Nov 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility. Clean and well kept rooms. Pleasant staff. Tight parking lot. But my favorite feature was the doors didn’t auto-close so you didn’t have to feel like you were wrestling an elephant while dragging your suitcase into your room.
Stayed 2 nights in Nov 2025

10/10 Excellent

Nicolai

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very welcoming. Very clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Deep

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Ina

Stayed 1 night in Nov 2025

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
all of the above!
Stayed 1 night in Nov 2025

10/10 Excellent

BARBARA, VANCOUVER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean room Friendly staff Very efficient check in Well situated Good price
Stayed 1 night in Nov 2025

8/10 Good

Jason

Stayed 1 night in Nov 2025

8/10 Good

Luke

Business traveller
Liked: Cleanliness
Clean room, good shower, friendly staff, fine bed. Really impressed actually for the price. Is it new or perfect? No. But I definitely would stay agin
Stayed 2 nights in Nov 2025

10/10 Excellent

Andrey

Stayed 1 night in Nov 2025

4/10 Poor

Ayn, Burnaby

Travelled with family and small children
The room was ok however a/c seemed to not work so we just opened the windows. Be extra careful with booking as guests regardless of age are counted as an adult. Our family was 4 adults and 3 kids (4,6,9) and we were counted and billed as 7persons.
Stayed 2 nights in Nov 2025

8/10 Good

Elin

Stayed 1 night in Nov 2025

8/10 Good

helen

Business traveller
Liked: Cleanliness, amenities
The room was very clean, the parking so easy, the location very convenient as well very quiet at night. I liked the option of having a window open a couple inches. They seemed very protective of their towels, no barh towel on arrival and only one left in the room the next day. The morning desk person could have spoken to me kindly when I requested my room to be made up. It was a working trip and kindness goes a long way. I wasn't asking for the world just my room freshened and stocked. Otherwise a very pleasant stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Layla

Stayed 2 nights in Nov 2025

10/10 Excellent

ben

Stayed 1 night in Oct 2025

10/10 Excellent

Victorciano

Stayed 1 night in Nov 2025

10/10 Excellent

caitlin

Stayed 1 night in Oct 2025

10/10 Excellent

Robert van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Teena L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Kitchen had everything we needed. Free parking right by door to go up to our room. Nice size unit. A separate full bedroom as well a king sized bed. Would highly recommend.
Stayed 3 nights in Nov 2025