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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Business centre
Front of property
Interior
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Business services

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(62 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(61 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(18 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

9.0 out of 10
Wonderful
(16 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

7.6 out of 10
Good
(17 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
A 24-hour front desk, a computer station and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Victoria Harbour and 5 minutes from Victoria Clipper Ferry Terminal
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This Victoria hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Reviews

Arbutus Inn Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 805 out of 1644 reviews
Rating 8 - Good. 576 out of 1644 reviews
Rating 6 - Okay. 163 out of 1644 reviews
Rating 4 - Poor. 52 out of 1644 reviews
Rating 2 - Terrible. 48 out of 1644 reviews

Reviews

10/10 Excellent

jean francois

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for work. Near downtown. easy to find. quiet.
Stayed 1 night in Aug 2025

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel (not-so-close) DT Victoria

Great hotel, swift check in, friendly reception, neat and fragrant lobby, free parking with security cameras, clean room, comfy bed, working a/c, tv and internet. Everything was great, we enjoyed our stay. You can walk downtown if you'd like but it's a bit of ways and you'll pass by sketchy areas. The people won't typically bother you but be mindful and careful with belongings and oneself. Otherwise just drive to anywhere you want to go. Hotel-wise, fair pricing for quality and location. Will stay again next time in the area 🙂
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, very convenient! Close to everything.
Stayed 6 nights in Aug 2025

6/10 Okay

James Alexander

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

Nice hotel, clean and tidy. Convenient location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Daleep

Stayed 1 night in Aug 2025

10/10 Excellent

Melita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Kanav, Surrey

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a very unpleasant experience at Arbutus Inn during my recent stay. I was traveling with a small pet in a carry bag and was not aware of the hotel’s no-pet policy. Instead of politely explaining the rules, the staff member at the front desk spoke extremely rudely and in a very dismissive tone. I completely understand that policies must be followed, but the way guests are treated makes all the difference. A more respectful and professional approach would have been appropriate. Unfortunately, this kind of harsh attitude left me with a very negative impression of the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Guo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

bill

Liked: Staff & service, property conditions & facilities
Rooms were very clean
Stayed 2 nights in Aug 2025

8/10 Good

Clayton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only reason it got a 4/5 on comfort was because the air conditioner wasn’t the best. Great place.
Stayed 1 night in Aug 2025

10/10 Excellent

KARLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled alone with my daughter, I appreciated the extra door scanning security measure. It was noticeable owner takes pride in his property as it is well maintained and I appreciated the unique faucets in the bathroom.
Stayed 1 night in Aug 2025

10/10 Excellent

Wei

Stayed 3 nights in Aug 2025

8/10 Good

Xi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally everything was really good. Clean and quiet. It seems Rooms are renovated a few years ago. The fridge even have the freezer. Only disadvantage is there is no elevator so you have to carry your luggage to upstairs and downstairs
Stayed 1 night in Aug 2025

6/10 Okay

Hasan

Washroom is good. Room is too small
Stayed 1 night in Aug 2025

10/10 Excellent

Chelsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute little Inn

Wonderful little two night stay at the Arbutus Inn. Best friend and I were in town for a wedding, needed something somewhat central with parking for two nights. The staff at the front desk were very friendly! Rooms were spotless, beds comfy, LOADS of parking in the parking lot, and great that your only steps away from some pubs, brunch places, Pho places and coffee shops. The rooms come with a AC unit, which was nice during the hot days. Only thing that bothered me was the "scent" that they use in the main lobby...it smells like someone dosed themselves in cologne. Its not a bad smell, just a strong smell. Like the smell hits you on the walk in! You dont smell it in the hallways or rooms, so it dosnt effect our stay. Im just shocked they would have strong smell like that in their lobby.
Stayed 2 nights in Aug 2025

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk people.
Stayed 1 night in Aug 2025

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
It is a better than expected property. There were people smoking weed in the parking lot when we arrived. But the property exceeded my expectations.
Stayed 1 night in Aug 2025

6/10 Okay

Yu

Liked: Cleanliness
The room is very tight for two queen beds.
Stayed 1 night in Aug 2025

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and Cheerful. Staff was excellent.
Stayed 1 night in Aug 2025

4/10 Poor

Jiyoung

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
It was always loud in the moring from 9am by banging doors and shouting at each other among the cleaning staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. Older hotel but clean and comfortable. A bit worn in places - carpets and woodwork.
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Second visit here - budget friendly, easy parking, and pleasant staff. Rooms are great - just had a soak in a free standing deep tub.
Stayed 1 night in Aug 2025

8/10 Good

Mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay when wanting.to save money. Place was nice overall and met our needs.
Stayed 1 night in Aug 2025

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025