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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Daily full breakfast for a fee
Business centre
Exterior
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Royal BC Museum
    ‪13 min walk‬
  • Place, British Columbia Parliament Building
    ‪13 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(24 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(28 reviews)
  • 51 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(18 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(51 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with fitness centre and 24-hour business centre
Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, a business centre and concierge services are on-site. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with a safe and complimentary bottles of water. Cable televisions are provided. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the shopping around Best Western Plus Carlton Plaza Hotel. During your stay, you're just a quick walk from Lower Johnson Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the proximity to shopping
  • Steps from The McPherson Playhouse and 3 minutes on foot from Market Square
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This Edwardian Victoria hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 1:00 PM and at the weekend from 8:00 AM to 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 780 out of 1239 reviews
Rating 8 - Good. 307 out of 1239 reviews
Rating 6 - Okay. 96 out of 1239 reviews
Rating 4 - Poor. 30 out of 1239 reviews
Rating 2 - Terrible. 26 out of 1239 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Why that day

Back in the day you used to be able to check in at 3 PM now it’s 4 PM. You expect to get to your room asap when you get there at 4:30m but my room wasn’t ready. I had to wait another half an hour before it was! When I got to my room everything was fine except for the fact that none of the soap dispensers had soap in them. These are small things, but when you’re super tired after a day at work, you just want to crash and these little things just felt BIG.
Stayed 1 night in Jun 2025

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, easy to get around by walking. Clean, spacious room. Super friendly and accommodating staff too! It was nice that they utilized texting to see how our check in was/if we needed anything. Very easy to communicate! I would definitely recommend staying here.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel in downtown Victoria. Arrived at 7pm to an unready room but the staff were more than helpful and offered some amazing comps! The coffee machine was excellent and a really nice experience for free and delicious coffees.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and roomy....excellent water pressure! Very noisy in the hallway and outside.... they even left ear plugs in the room which should have tipped us off!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Douglas

Stayed 1 night in Jun 2025

10/10 Excellent

Charly

Stayed 1 night in Jun 2025

10/10 Excellent

Jo-Anne, Lakefield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like most of downtown Victoria, there are homeless on the street. They don’t brother you for the most part. The staff here are super friendly and we decided to valet our rental car to keep it safe.
Stayed 3 nights in Jun 2025

6/10 Okay

Kyaw

small bed.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Stayed 1 night in Jun 2025

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Stayed 5 nights in Jun 2025

10/10 Excellent

Michael

Business traveller
Liked: Amenities
Nice character building. The City of Victoria needs to deal with the homeless situation in the downtow area. Does not feel safe anymore.
Stayed 1 night in Jun 2025

10/10 Excellent

Albert

Stayed 2 nights in Jun 2025

8/10 Good

SHAUNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really fun opportunity to spend some time in Canada really have a fun trip the amenities and everything around was close convenient and the food was amazing. Surface was excellent. I will definitely go back and visit again. Definitely recommend.
Stayed 1 night in Jun 2025

2/10 Terrible

William

Travelled with family
Disliked: Amenities
It is over a nightclub. Did not sleep until it closed at 1am
Stayed 4 nights in Jun 2025

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all a great stay with pleasant service. The room was clean. The only issue was there were not enough outlets in the room to properly charge our devices. The outlets beside the bed were very loose, couldn't properly hold our chargers and too narrow to put two chargers on at the same time.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amélie, MONTREAL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, great location, amazing staff. Everyone was so friendly and helpful. Top!
Stayed 1 night in Jun 2025

6/10 Okay

Sergiu

Business traveller
Liked: Cleanliness, staff & service

Just ok

Within walking distance of the harbour and shops. Somewhat outdated.
Stayed 2 nights in Apr 2025

8/10 Good

Mithun Kumar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights. Great location close to harbour. Comfortable bed and bedding. Very helpful and friendly staff. Great restaurant for breakfast next door. Would stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Davy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the area of many homeless people and closed up shops. Sad.
Stayed 1 night in Jun 2025

6/10 Okay

Juan

Travelled with family
Hotel is overpriced for what it offers.
Stayed 5 nights in Jun 2025

10/10 Excellent

oscar l.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible to the provincial capitol and surrounding shops, eateries and attractions. Very noisy bathroom exhaust. Couldn't hear in case of emergency.
Stayed 4 nights in Jun 2025

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