See all properties

Best Western Plus Carlton Plaza Hotel

3.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Carlton Plaza Hotel

Exterior
Exterior
Dining
Lobby
Fitness facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪7 min walk‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(35 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(27 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(70 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(31 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(53 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

Similar properties

Breakfast and lunch served
Royal Scot Hotel & Suites, Trademark Collection by Wyndham
Inner Harbour
  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 2,603 reviews
The price is €159
includes taxes & fees
20 May - 21 May
Royal Scot Hotel & Suites, Trademark Collection by Wyndham

About this property

Best Western Plus Carlton Plaza Hotel

Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, a business centre and concierge services are on-site. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the shopping around Best Western Plus Carlton Plaza Hotel. During your stay, you're just a quick walk from Government Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from The McPherson Playhouse and 3 minutes on foot from Market Square
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This 3.5-star Victoria hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 1:00 PM and at the weekend from 8:00 AM to 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 944 out of 1454 reviews
Rating 8 - Good. 336 out of 1454 reviews
Rating 6 - Okay. 110 out of 1454 reviews
Rating 4 - Poor. 32 out of 1454 reviews
Rating 2 - Terrible. 32 out of 1454 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
room was fantastic and staff was helpful and very friendly! Hotel and room were clean!
Stayed 1 night in Jan 2026

10/10 Excellent

Françoise

Liked: Cleanliness, amenities, property conditions & facilities
We had a suite with a kitchenette, it was lovely! Location is the best, walking distance to everywhere! They offer valet parking but it’s $20 day! The only thing is that there is construction just across the street which makes it a bit noisy starting at 7:00 am! Staff were are very nice and courteous , Overall very happy with our 5 days stay!
Stayed 4 nights in Feb 2026

10/10 Excellent

Alan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff were invariably courteous. The valet service was excellent.
Stayed 2 nights in Feb 2026

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Location is perfect - close to everything downtown Valet parking is a bonus !! ( don’t have to try and find parking etc ) Staff was amazing - very helpful and great customer service Our rooms were clean and spacious Will definitely be back !!
Stayed 3 nights in Feb 2026

10/10 Excellent

Sunny

Liked: Cleanliness, property conditions & facilities
Great stay at Best Western Plus on Johnson Street in Victoria. The staff are friendly and responsive, requests were handled quickly, and housekeeping was flexible and accommodating. Comfortable and convenient experience — would recommend!
Stayed 22 nights in Jan 2026

10/10 Excellent

Justin

Stayed 1 night in Feb 2026

10/10 Excellent

Marc Anthony

Stayed 2 nights in Jan 2026

10/10 Excellent

jawd

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2026

8/10 Good

Anita

Liked: Cleanliness, amenities, property conditions & facilities
Pros: Great location, clean, good staff communication. Cons: noise level from hallway/neighbour (large gap underneath door), heater in room can be loud when it's running
Stayed 6 nights in Jan 2026

10/10 Excellent

Jordan

Liked: Cleanliness, property conditions & facilities
Very friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Gaganjot, Victoria

Stayed 1 night in Jan 2026

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good service !
Stayed 1 night in Jan 2026

10/10 Excellent

Krystal

Stayed 1 night in Jan 2026

4/10 Poor

Laureen

The guest I booked for reported that the front desk was not very cheerful when the guest reported that the bar was very loud and she couldn't get to sleep. She was offered ear plugs, but it was not a restful time there. The other guest who was on the 9th floor also reported hearing the loud music from the bar.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tara, Sooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Recent renovations really uplifted the hotel. Clean and modern. Friendly staff. Great breakfast
Stayed 1 night in Jan 2026

8/10 Good

Jenna, Port Alberni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The tub did not drain well. Feet were soaking under water while showering. Drain needs to be fixed/unplugged.
Stayed 1 night in Jan 2026

8/10 Good

Tammy, Courtenay

Stayed 1 night in Jan 2026

8/10 Good

Jason

Stayed 2 nights in Jan 2026

6/10 Okay

Shannon, Campbell River

Travelled with group
Liked: Cleanliness, amenities
Amazing staff and service, and very clean, however, very loud on weekends with nightclub below and partiers in the halls at all hours. Would stay again if I was there mid week as it’s a very convenient location and I love the valet parking but I wouldn’t consider it for a Fri or Sat night.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bodhi

Stayed 1 night in Jan 2026

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, spacious, free coffee machine in lobby, great location, reasonably priced
Stayed 6 nights in Jan 2026

6/10 Okay

omar

Stayed 1 night in Jan 2026

8/10 Good

Bambi

Stayed 1 night in Jan 2026

10/10 Excellent

Anmoldeep

Stayed 1 night in Jan 2026

8/10 Good

Dilnawaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent property.
Stayed 2 nights in Jan 2026

Hotels

Flights

Cars

Packages