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Best Western Plus Carlton Plaza Hotel

Property class: 3.5

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Photo gallery for Best Western Plus Carlton Plaza Hotel

A spacious lobby with a large sofa, a coffee table, and a piano. There are large windows with curtains, a patterned carpet, and a view of the street outside.
A restaurant interior with brick walls, a large chandelier, and a view of the street through large windows.
A hotel room with two beds, a wooden headboard, bedside lamps, and a large window with curtains.
A multi-story building with a prominent corner entrance, a clock tower, and a sign for 'Best Western Plus' hotel.
A hotel room with a grey sofa, a wooden coffee table, a small kitchen area with a refrigerator, microwave, and a dining table with chairs.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪7 min walk‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

A hotel room with a bed, a sofa, a desk, and a large window with curtains.

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(39 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

A hotel room with a gray sofa, a bed with white linens, a desk with a chair, and a large window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(30 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional King Room

Lobby

Traditional King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Two Double Room

In-room safe, desk, laptop workspace, iron/ironing board

Traditional Two Double Room

  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Deluxe Two Double Suite

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a chair, a nightstand, and a wall-mounted artwork.

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(84 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with two beds, a desk, a TV, and a seating area.

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(39 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a wooden headboard, a nightstand with lamps, a framed picture, and a mirror.

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(59 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Best Western Plus Carlton Plaza Hotel

Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, a business centre and concierge services are on-site. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the shopping around Best Western Plus Carlton Plaza Hotel. During your stay, you're just a quick walk from Government Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the proximity to shopping
  • Steps from The McPherson Playhouse and 3 minutes on foot from Market Square
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This 3.5-star Victoria hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 1:00 PM and at the weekend from 8:00 AM to 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 10:00 PM and 7:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1009 out of 1553 reviews
Rating 8 - Good. 357 out of 1553 reviews
Rating 6 - Okay. 113 out of 1553 reviews
Rating 4 - Poor. 40 out of 1553 reviews
Rating 2 - Terrible. 34 out of 1553 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visitors
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and wonderful staff!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, huge rooms, delicious food Highly recommended
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the room and property.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the beds were comfy, and we had all we needed for our weekend stay. Great location with plenty of shopping, sight-seeing, and food options close by.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

lucille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness
Great stay
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ghada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and staff and conveniently located in downtown
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Tayler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean rooms.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & very clean!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay with my wife and toddler for a wonderful Spring week in Victoria
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the valet parking and staff was very friendly and accommodating.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. rubys restaurant was fantastic
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and helpful
Stayed 3 nights in May 2026
Verified review

8/10 Good

Ihsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff were friendly. Good location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Carlton Plaza were very friendly and helpful! We enjoyed our stay!
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, walking distance to a lot of things.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, polite and prompt with valet services. Rooms were very clean, will definitely stay here again
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Friendly staff, great location for restaurants and walking to points of interest.
Stayed 23 nights in Jan 2026
Verified review

10/10 Excellent

Vivi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast at Ruby is amazing. Must try.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Niem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful. Location is right in the downtown core, walkable to everything
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and attentive throughout our stay . Location was great and our stay went flawless. Room was comfortable and had what we needed . No issues during stay and would definitely stay there again.
Stayed 2 nights in May 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A very central location and fair pricing make this a great way to visit downtown Victoria.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Don

Great location, reasonably quiet, secure valet parking
Stayed 2 nights in Mar 2026

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