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Hotel Kaiserhof Wien

4.0 star property
VIP Access

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Photo gallery for Hotel Kaiserhof Wien

Interior entrance
Sauna, steam room
Superior Room | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Restaurant
Front of property

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

View in a map
Frankenberggasse 10, Vienna, Vienna, 1040
  • Place, St. Charles Church
    ‪3 min walk‬
  • Place, Naschmarkt
    ‪5 min walk‬
  • Place, Vienna State Opera
    ‪9 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Kaiserhof Superior Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Superior Room

  • Sleeps 2

View all photos for Classic Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Double Room

9.6 out of 10
Exceptional
(23 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed) | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Double or Twin Room (with extra bed)

9.8 out of 10
Exceptional
(9 reviews)
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Business Room

Business Room | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Business Room

10.0 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room

10.0 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Kaiserhof Business Room 2 Single bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Business Room 2 Single bed

  • Sleeps 2

View all photos for Kaiserhof Classic Room 2 Single bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Classic Room 2 Single bed

  • Sleeps 2

Kaiserhof Business Room

  • Sleeps 2

Kaiserhof Classic Room

  • Sleeps 2

View all photos for Kaiserhof Classic Room with Extra Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Classic Room with Extra Bed

  • Sleeps 3

View all photos for Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Suite

  • Sleeps 2

View all photos for Kaiserhof Junior Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Junior Suite

  • Sleeps 2

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About this property

Hotel Kaiserhof Wien

Hotel with a full-service spa, steps from Vienna University of Technology
A full-service spa, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site.
Hotel Kaiserhof Wien offers 74 accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Kaiserhof Wien. During your stay, you're just a quick walk from Naschmarkt. You'll find features such as free WiFi in public areas, plus a full-service spa and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Steps from Vienna University of Technology and 4 minutes on foot from St. Charles Church
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Kaiserhof Wien offers its guests a full-service spa, a sauna, and a fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Spa services, a library, and multilingual staff are also featured at the business-friendly Hotel Kaiserhof Wien. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Kaiserhof Wien was completed in February 2016.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 26 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Renovated entire property - February 2016
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 75
  • Self-parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Kaiserhof Wien offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Reviews

Hotel Kaiserhof Wien Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 853 out of 1006 reviews
Rating 8 - Good. 125 out of 1006 reviews
Rating 6 - Okay. 17 out of 1006 reviews
Rating 4 - Poor. 7 out of 1006 reviews
Rating 2 - Terrible. 4 out of 1006 reviews

Reviews

10/10 Excellent

benita s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Michael, Bury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly acceptable Hotel for the money.
Stayed 5 nights in Aug 2025

10/10 Excellent

Martha

Stayed 3 nights in Aug 2025

10/10 Excellent

Meredith, Ponte Vedra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet. Very convenient to train station.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hospitality, steam room and sauna were excellent. Breakfast very good as well. Highly recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Cynthia

Travelled with group
Liked: Amenities
I would stay here again in a heartbeat! The staff is extremely helpful. The hotel is charming. The breakfast offerings are delicious. And the neighborhood is very quiet, even though you can get to places really quickly.
Stayed 4 nights in Aug 2025

10/10 Excellent

Funda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Kaiserhof Wien combines classic charm with modern comfort. The rooms are spotless and quiet, the location is perfect for exploring, and the breakfast is exceptional. Most of all, the staff make you feel genuinely welcome — every interaction is warm and personal.
Stayed 3 nights in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Funda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such an amazing experience staying at Hotel Kaiserhof, everything was perfect and beyond my expectations, beautiful hotel, great staff working there, they did everything what they could to help me to extend my stay, I travelled with kids it was such a pleasure! My family loved it too! Great food for breakfast!
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel, Derwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and terrific breakfast
Stayed 2 nights in Jul 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff. Breakfast was phenomenal! I would recommend this place in a heartbeat and would most certainly return again.
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Stayed 1 night in Jul 2025

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and in walking distance to the city center. The breakfast buffet was great with different options each day. The staff was super friendly and went above and beyond to make the stay memorable. I'll definitely recommend it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ali, San Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Lots of history. Very walkable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kaiserhof Hotel is lovely. All staff are professional and give excellent service. Attention is given to every detail. Breakfast is delicious and a wonderful way begin our day.
Stayed 3 nights in Jul 2025

10/10 Excellent

Oliver

Travelled with family
Liked: Property conditions & facilities

Excellent stay

Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay especially the friendliness of the staff very much. Next time we visit Vienna we will definitely stay at the Hotel Kaiserhof.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well located being a short walk to major spots and near the metro. So the sights of Vienna are accessible. Staff are friendly and helpful. The rooms were clean, spacious and king beds were comfortable. I asked & re wives a great boxed breakfast one day and the normal buffet breakfast was comprehensive. I had a lovely stay at this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A Truly Exceptional Stay! :) We had an absolutely fantastic experience at this amazing Hotel! From the moment my mom and I arrived, everything exceeded our expectations. The atmosphere was warm and welcoming, and the staff made us feel genuinely valued as guests. A special shoutout to Anastasia, who was truly amazing—her kindness, professionalism, and attention to detail made our stay unforgettable. She went above and beyond to ensure everything was perfect, and her warmth made us feel right at home. More than that, all of them made us feel as "QUEENS" :) The room was immaculate, comfortable, and beautifully styled. Every detail, from check-in to check-out, was smooth and thoughtful. The gentlemen in the reception were also amazing! The restaurant was beautiful, and the food exceed our expectations. The best breakfast ever! The manager was also amazing and kind! Thank you to the entire team for such a memorable stay. We’ll definitely be returning—and recommending this gem to everyone we know! Thank you again for an amazing stay! Daian and Luz.
Stayed 3 nights in Jun 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience! Staff extremely helpful and friendly. We wonderful definitely stay here again!
Stayed 2 nights in Jul 2025