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Hotel Pension Lumes - Self Check-In

4.0 star property

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Photo gallery for Hotel Pension Lumes - Self Check-In

Family Room | In-room safe, blackout curtains, iron/ironing board, free WiFi
Property entrance
Interior detail
Interior entrance
Basic Triple Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Weihburggasse 18-20, Vienna, Vienna, 1010
  • Place, St. Stephen's Cathedral
    ‪3 min walk‬
  • Place, Stephansplatz
    ‪3 min walk‬
  • Place, Hofburg Imperial Palace
    ‪6 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪17 min drive‬

Room options

View all photos for Basic Single Room

Basic Single Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Basic Single Room

  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Double Room

Basic Double Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Basic Double Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Family Room

  • 25 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Basic Triple Room

Basic Triple Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Basic Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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includes taxes & fees
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About this property

Hotel Pension Lumes - Self Check-In

Hotel connected to a shopping centre in Vienna
This hotel features dry cleaning, laundry facilities and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe and multilingual staff assistance. Change of towels is available on request
Hotel Pension Lumes - Self Check-In offers 8 air-conditioned accommodations with a safe and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
With your stay at Hotel Pension Lumes - Self Check-In, you're connected to a shopping centre and just a quick walk from Vienna State Opera. You'll find features such as free WiFi in public areas and dry cleaning service.
  • Free WiFi
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 3-minute walk from Stephansplatz and 10 minutes on foot from Vienna State Opera
As a guest of Hotel Pension Lumes - Self Check-In, you'll find a terrace, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Pension Lumes - Self Check-In also features laundry facilities, dry cleaning/laundry services, and a front desk safe.

Smoking is allowed in designated areas at this 4-star Vienna hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Access methods

Private entrance

Pets

  • Pets and service animals are not allowed at Hotel Pension Lumes - Self Check-In

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
This property does not have a front desk. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pension Lumes
Hotel Pension Lumes Vienna
Pension Lumes
Pension Lumes Vienna
Lumes Co Vienna
Hotel Pension Lumes
Lumes Self Check In Vienna
Hotel Pension Lumes Self Check In
Hotel Pension Lumes - Self Check-In Hotel
Hotel Pension Lumes - Self Check-In Vienna
Hotel Pension Lumes - Self Check-In Hotel Vienna

Hotel Pension Lumes - Self Check-In Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 137 reviews
Rating 8 - Good. 58 out of 137 reviews
Rating 6 - Okay. 18 out of 137 reviews
Rating 4 - Poor. 16 out of 137 reviews
Rating 2 - Terrible. 6 out of 137 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

shalini

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was broken. Self check in is not at all a good idea for guests traveling internationally. Our flight reached 8am and we got to hotel at 10. We could leave luggage but no one to request a early check in. The hotel had emailed us the code to the room which worked when we got there even though check-in time was 3 PM. We opened a room to find so much trash and stuff left behind by the previous guests. I believe they use the same code for all the guests, which is very unsafe. The place had a small kitchen. It was full of dirty dishes everywhere there is no AC. When we complained, they just gave a fan. Our room was on the second floor and the elevator barely fits two people. We had to do multiple trips to take all the bags upstairs.I would never recommend this place to anyone.
Stayed 1 night in Aug 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

4/10 Poor

Jaime

Disliked: Staff & service, room comfort

Portable AC (?!)

My only positive comment: Good location. The room had a portable AC (!!) located in the room internal balcony ( facing other apartments windows) We had to sleep with the balcony door open to get some AC. Kind of a Flinstones situation. We won’t book this place again
Stayed 2 nights in Jun 2025

2/10 Terrible

Kunjan

Stayed 2 nights in Jun 2025

8/10 Good

Sung j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay if you get the entrance key cod

This is a good place to stay. Location is great to the center and many landmark and restaurants. Hotel is clean, quiet and comfortable. The only problem i had (and major) was nobody sent me the security number to enter the hotel. I made reservation thru Hotels.com. dont know hotels.com should send or the Pension Lumens should send, but somebody ahould have sent me some info when the reservation was confirmed. I only got the confirmation email from Hotels.com (i made reservation the day before). So when i arrived at the entrance, i couldn't get in without this code. Dont know which room is mine, either. I had to call the emergency number with roaming a few times.. then finally made a contact.
Stayed 1 night in Jun 2025

6/10 Okay

Marjorie

Liked: Amenities
Check-in process kinda confusing … luckily the cleaning lady was there to direct. Room was very clean … old and creaky, but clean and safe. Would not rate this a 4-star hotel (maybe a 2). Area was awesome- close to trains.
Stayed 2 nights in Apr 2025

8/10 Good

Nataliya, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place had everything that was needed and more! Good price for unbeatable location and big room. Funny check in process, but if you manage that part, the rest is easy:)
Stayed 1 night in Dec 2024

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay, it was very clean, cozy, they changed the linen every day, everything was perfect. Thank you!
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Issues with dirty beds continue

I wanted to share some feedback from our recent one-night stay at your hotel in Vienna. My girlfriend and I were really looking forward to our stop in the city, but unfortunately, we encountered an issue that impacted our experience. Upon checking into our room, we noticed that the bed had hairs on it, which left us questioning the cleanliness of the linens. This made it difficult for us to relax and get the good night’s sleep we needed before continuing our journey. What made this particularly frustrating is that we’d already dealt with a similar issue at a hotel in Budapest earlier on this trip. It’s been disheartening to have these kinds of problems back-to-back, as it has taken away from what was meant to be an enjoyable vacation. I wanted to bring this to your attention because we expected better from your hotel. We hope you’ll consider addressing this, both for future guests and in making things right for us after this experience. Thank you for your time and understanding. I look forward to hearing from you. Best regards, Danny
Stayed 1 night in Dec 2024

10/10 Excellent

Apexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at the property. Check in was smooth even it was self check in. Thank you..
Stayed 1 night in Dec 2024

10/10 Excellent

Stacy

Stayed 3 nights in Aug 2024

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is not a hotel but a “Pension”. These are rooms on a floor of a tired appartment/ office building. There is no reception and getting in at first is rather odd. The front door is locked after 6 PM so good luck getting in touch with someone. When I received instructions they were in German and I requested them in English but never received any. Good that when I arrived I had a friend who helped me. The room was clean, quiet and very central. When I selected 4 Star on Expedia I expected something better.
Stayed 4 nights in Aug 2024

6/10 Okay

Megs

Liked: Cleanliness, property conditions & facilities
Wifi did not work, and nobody responded to help fix it when i messaged. Otherwise good stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ksenija, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

PARVIZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Luis

Stayed 1 night in Jan 2024

2/10 Terrible

shlomo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

I have got there. The self chekin didn’t work, they did not send me the PIN code to get the key. Also they didn’t answers the phone. After 1 hour wait I went to another hotel
Stayed 1 night in Dec 2023

4/10 Poor

Shauna

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Lori, Williamsburg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect and was quite reasonable. The room was clean with a small refrigerator and there was a small dining area and access to a stove if needed. The only issue we had was getting into our room. It is a self-check hotel so we were given a code to get our room key. We were told to enter the code and a box would open with our key. The problem was that we had to enter the code to get into the door to where the rooms were and there was a lock box on the wall that was NOT the box that would open. There was another box inside where we needed to enter the code a second time to get the key. Just a minor thing but since there was no desk we were on our own to figure it out and luckily someone else came along that called the help number to get the actual directions. Other than that it was wonderful and we would definitely return!
Stayed 2 nights in Dec 2023

4/10 Poor

Ashok

Disliked: Staff & service

Bad access instructions

Entry into the property is very difficult, actually it was scary in night. No Uber or cab drivers could arrive in front of the building. We had to drag our suitcases to next street. They sent the code to access the premises very late, so caused us a lot of waste of time from our Salzburg trip.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good value, very well located and comfortable
Stayed 3 nights in Feb 2023

10/10 Excellent

Ayem

Stayed 1 night in Oct 2022

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was basic but had everything we needed- kettle, fridge, comfy beds.
Stayed 1 night in Sep 2021

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A simple but pleasing place to stay in Vienna

A nice simple place to stay in Vienna. Perfect for short visits, room booked wasn't available due to damage and was only offered a smaller room or the damaged room with no other compensation. However, staff and room was pleasant and a great location in the city
Stayed 1 night in Jul 2021