No elevator from ground floor to the 2nd floor where the main elevator is located. Paper forms needed to be filled out. No refrigerator, no iron, no hair dryer located on each room and all of these items except the refrigerator are all at the reception area and I need to deposit $20.00 to get these items after returning one item to the receptionist/ front desk.
The staff are very friendly, highly professional, exceptionally helpful, knowledgeable, and courteous. They compensated for what I did not expect and experience during my stay.