10/10 Excellent
Nalei'a
Travelled with partner
3 Sept 2025
WOW! The customer service at this hotel is the best I’ve ever experienced in my life. Special thanks to Katerina with all of the tips on things to do and for bending backwards to accommodate us during our trip! She always checked in on us and just made sure we had a great stay. The entire staff was just phenomenal. From changing our dinner in the dining room to room service MID MEAL because we got a work call, to printing out my husband‘s birthday concert tickets and putting them in an envelope, to giving him a birthday cake on his birthday, and a farewell dessert when we were leaving, to one of the ladies working there literally giving me the pen out of her hands to use. The service was so impeccable. I wish I could name each person there because they all deserve a raise.
The views on this place are absolutely stunning, and the Amalfi coast took my number one place in the world and a big reason was this amazing hotel. We travel for months of the year and I have never experienced anything like it.
If I had one thing to knit pick… It would be the Wi-Fi, which I’m guessing is just because we are literally on the coast, but working from the hotel was tough sometimes because the surface was spotty. But other than that, best time of my life!
Nalei'a
Stayed 5 nights in Aug 2025


























