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Smile Hotel Wakayama

3.0 star property

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Photo gallery for Smile Hotel Wakayama

Exterior
Cleanliness standards
Point of interest
Premium bedding, desk, iron/ironing board, WiFi
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
18 Minamimigiwacho, Wakayama, Wakayama-ken, 640-8232
  • Place, Museum of Modern Art
    ‪5 min walk‬
  • Place, Wakayama Park Zoo
    ‪6 min walk‬
  • Place, Wakayama Castle
    ‪6 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪55 min drive‬

Room options

View all photos for Basic Single Room, Non Smoking

Premium bedding, desk, iron/ironing board, WiFi

Basic Single Room, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free wired internet

View all photos for Basic Twin Room, Smoking

Premium bedding, desk, iron/ironing board, WiFi

Basic Twin Room, Smoking

7.4 out of 10
Good
(10 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for Basic Twin Room, Non Smoking

Premium bedding, desk, iron/ironing board, WiFi

Basic Twin Room, Non Smoking

8.6 out of 10
Excellent
(16 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free wired internet

View all photos for Basic Single Room, Smoking

Premium bedding, desk, iron/ironing board, WiFi

Basic Single Room, Smoking

8.0 out of 10
Very good
(7 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free wired internet

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About this property

Smile Hotel Wakayama

This hotel features a restaurant, self parking and dry cleaning. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Smile Hotel Wakayama offers 87 accommodations with coffee/tea makers and complimentary bathrobes. Beds feature premium bedding. 19-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

This Wakayama hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Smile Hotel Wakayama, you're just a quick walk from Museum of Modern Art. You'll find features such as a restaurant, breakfast (surcharge) and dry cleaning service.
  • Free wired Internet
  • Enjoy Japanese cuisine while dining at Shangri-La
  • Breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a computer and laundry facilities
  • On-site recreation includes bicycles to rent
  • Within a 10-minute walk of Museum of Modern Art and Wakayama Castle
There's a restaurant on site. Smile Hotel Wakayama also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.
For a fee, guests can enjoy a local cuisine breakfast daily from 7 AM to 9:30 AM.
Shangri-La – This restaurant specialises in Japanese cuisine and only serves breakfast.

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7 AM to 9:30 AM for a fee: JPY 1,200 per person
  • A restaurant

Restaurants on site

  • Shangri-La

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 15

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 1200 per person
  • Covered self-parking fee: JPY 1000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tokyu Inn Wakayama
Wakayama Tokyu
Smile Wakayama
Wakayama Tokyu Inn
Smile Hotel Wakayama Hotel
Smile Hotel Wakayama Wakayama
Smile Hotel Wakayama Hotel Wakayama

Smile Hotel Wakayama Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 156 out of 573 reviews
Rating 8 - Good. 237 out of 573 reviews
Rating 6 - Okay. 132 out of 573 reviews
Rating 4 - Poor. 35 out of 573 reviews
Rating 2 - Terrible. 13 out of 573 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Putthiporn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is very convenient and good for sleep. Staffs are friendly and very helpful.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Changwan

Liked: Staff & service, property conditions & facilities, room comfort
It was nice and comfortable. Room is small, but place around hotel is really good (down town)
Stayed 1 night in May 2023
Verified

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Great views of Wakayama castle. Especially at night. Staff was outgoing. Close to train station.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Matthew

Hotel a bit old
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Kin Hei Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. With parking space
Stayed 1 night in Jul 2024
Verified

8/10 Good

Yuen Kiu

Liked: Cleanliness, staff & service
The view of the Wakayama castle is good. The hotel is clean. But the facilities are old.
Stayed 8 nights in Jun 2023
Verified

10/10 Excellent

Nathen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the castle and down town . Save . Great staff .
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

View of Castle

Amazing hotel with an even better view. I had a superb view of Wakayama’s castle straight from my hotel room. Of course the staff were nice and the room was clean and comfortable. The location is brilliant although it is about a 15-20 minute walk to one of the two close by train stations. I would strongly recommend this hotel for the view!
Stayed 1 night in Oct 2024
Verified

8/10 Good

Sang

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for good price. Very friendly and helpful staff. The hotel actually provides you an actual key attached to a long plastic stick. No magnetic key. The hotel ONLY clean your room ONCE every THREE DAYS to save costs. The laundry room is the very top floor and is ALWAYS hot.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Sang

Liked: Staff & service
price very cheap
Stayed 1 night in Jun 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classic Old-Style Hotel

Very Good Breakfast! The only drawback of this Property is that you cannot open the window in your room. It is also a bit dated.
Stayed 1 night in Mar 2023
Verified

8/10 Good

CHUNG SHING

Liked: Cleanliness, staff & service, amenities
Poor ventilation in toilet
Stayed 5 nights in Sep 2025
Verified

4/10 Poor

Lianne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom stinks
Stayed 1 night in Sep 2023
Verified

8/10 Good

澤滄

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Wah lok

Liked: Cleanliness, staff & service, amenities
Location it's about five bus stop Price is very good Breakfast with a view Wakayama Castle Breakfast is a must ¥900 very good price and with a killing view The hotel offers bicycle for free , but the problem is only for one hour You cannot get to anywhere within an hour so we did not use the service at all My suggestion most of the people will come and use the free bicycle only once even though they stay for many days why not let the hotel guest to use the service with combine hours Bus fare is quite expensive in Japan for the short distance right taking a taxi is lot better
Stayed 3 nights in Aug 2023
Verified

8/10 Good

??

Liked: Cleanliness, property conditions & facilities
電話の対応から親切でした！ またお世話になりたいと思います
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Tomoya

Disliked: Cleanliness, property conditions & facilities
壁が薄く、隣の人の声が気になった。 景色はよかった
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

DAISUKE

Liked: Cleanliness, staff & service, amenities
とてもよかったです
Stayed 2 nights in Dec 2025
Verified

8/10 Good

壮助

Liked: Cleanliness, property conditions & facilities, room comfort
気持ちよく過ごせた
Stayed 1 night in Nov 2025
Verified

8/10 Good

Yoshimi

Liked: Cleanliness, staff & service
今回も素晴らしいお城の見える室に滞在できてよかったです。しかし、不運にも今回の滞在中は隣室のいびきと上階の人の足跡があまりにもうるさくて連日びっくりして夜中に2回が覚めたぐらいです。 実は壁が薄いホテルだとわかりました。 リーズナブルなので仕方ないですが、便利な立地なので次回も選ぶと思います。
Stayed 2 nights in Nov 2025
Verified

8/10 Good

??

Liked: Cleanliness
特に不満も無く泊まれた
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

TAKAHIDE

Liked: Cleanliness, amenities, property conditions & facilities
スタッフも設備も満足でした
Stayed 1 night in Oct 2025
Verified

8/10 Good

??

Liked: Staff & service
ほぼ、問題なく宿泊できましたが、トイレのウォッシュレット機器が故障していて使えませんでした。毎日、そのあたりまではチェックされていないのかな？故障中であることがわかっているなら、客を入れないとか事前に使えない旨を伝えるとか、割引するとか対応ができそうかなと思います。わかっていないならそれも問題かなと思います。 あと、浴室のカーテン上部にカビとほこりがたまっていました。経年劣化はある程度仕方がないかなと感じますが、清掃してある感じがなかったので気になりました。
Stayed 2 nights in Oct 2025
Verified

8/10 Good

kato

Liked: Staff & service, amenities, property conditions & facilities
特にございません。
Stayed 2 nights in Sep 2025
Verified

8/10 Good

yuichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バイクの駐車場所への案内をはじめ対応がスピーディーで良かった
Stayed 1 night in Sep 2025