4/10 Poor
Kathleen
Travelled with family
24 Apr 2025
The pros: A really nice guy named Derrick at the front desk. A very quiet room. Great location. Housekeeping staff was very nice.
The cons: Crummy customer service. I was charged an additional amenity fee at check out, which is apparently not included in the total room rate. I wasn't informed of this when I checked-in. I was only told that I pre-paid for the room on Expedia, and was all set. And when I called to ask about this amenity fee, which was charged to me by the day - I was told that it's not included in the room rate and that I should not book rooms via a 3rd party (Expedia).
But the absolute most insane part of this was that someone at the hotel emailed me from the official hotel email address - and then reached out to me multiple times via WhatsApp - to request that I pay for the amenity fees (which were already charged to my card) by apple gift card (!!!) - and to send a copy of the gift card directly to the hotel (!!!!). I think they tried to call me about 10-15 times before I had to block the number.
Kathleen
Stayed 3 nights in Apr 2025