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American Inn & Suites Waterford

3.0 star property

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Lobby
Front of property
Lobby
Standard 1 King Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Indoor pool, outdoor pool

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
7076 Highland Rd, Waterford, MI, 48327
  • Alpine Valley Ski Area
    ‪9 min drive‬
  • Great Lakes Crossing Outlets
    ‪17 min drive‬
  • Pine Knob Music Theatre
    ‪19 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪52 min drive‬

Room options

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 King Bed, Jetted Tub | 1 bedroom, desk, blackout curtains, iron/ironing board

Holiday Inn Express Hotel & Suites Waterford by IHG

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, (919)
The price is €120
for 1 room
includes taxes & fees
24 Jun - 25 Jun
Holiday Inn Express Hotel & Suites Waterford by IHG

About this property

American Inn & Suites Waterford

Inn in Waterford with sauna and 24-hour business centre
Along with an indoor pool, this inn has an outdoor pool and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a 24-hour business centre and a business centre.
American Inn & Suites Waterford offers 111 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with cable channels. Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
During your stay at American Inn & Suites Waterford, you'll be within walking distance of Pontiac Lake State Recreation Area. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the indoor and outdoor pools
  • Amenities include a front desk safe, a 24-hour business centre and convenience store
  • On-site recreation includes a sauna
  • Just a 2-minute drive from Huron River and a few minutes from Pontiac Lake State Recreation Area
  • Pets welcome for a fee
American Inn & Suites Waterford offers its guests an indoor pool, an outdoor pool, and a sauna. There's a snack bar/deli on site. You'll find a 24-hour business centre on site.

Public spaces have free WiFi. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly American Inn & Suites Waterford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Waterford inn.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (86 centimetre high)
  • Lift (97 centimetre wide door)
  • Raised toilet seat (53 centimetre high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

American Inn & Suites Waterford Reviews

Reviews

6.0
Rating 10 - Excellent. 185 out of 1003 reviews
Rating 8 - Good. 220 out of 1003 reviews
Rating 6 - Okay. 178 out of 1003 reviews
Rating 4 - Poor. 179 out of 1003 reviews
Rating 2 - Terrible. 241 out of 1003 reviews

5.8/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting….. The lobby smelled like weed. We went up to the room. Smelled terrible. Tears and goop on headboard. No mattress cover, 1 single sheet over the mattress. Pulled the sheet back, blood stains on mattress. Stains on the top blanket. The tub was dirty. We walked right back to the front desk and in formed them we would not be staying there. Had to go down the street and get a room at another hotel
Stayed 1 night in Mar 2025

2/10 Terrible

Dorothy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
WORSE HOTEL EVER DO NOT Recommend I HAVE PICS Lobby smelled like smoke and marijuana! Steps going upstairs looked like they had not been vacuumed in forever! Our room was nasty! NO CARPET, just cement floor with an old used bandaid on the floor. The chairs wear all torn and dirty. Smoke detector was literally hanging by wires from the ceiling. NO PHONE, NO BREAKFAST. Also the air/heat did not work. There was one lamp with no light bulbs in it! I called to the front desk and they sent two up and I questioned the housekeeper why no carpet when online pics show carpet, she said they redoing it. I also questioned her about having no lock on the door, her response was “ oh it’s safe, there are tons of cameras around here” I said really, she said yeah ok and walked away. The lamp was filled with dust and the cement floors had crumbs all over the floor! Window sill was nasty dirty, WORSE HOTEL EVER DO NOT RECOMMEND!
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing here
Stayed 5 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Arezeionna

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Feb 2025

6/10 Okay

Dawn

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

You get what you pay for.

Stayed 1 night in Feb 2025

2/10 Terrible

Tad

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean, the jacuzzi tube was nasty when we turned the jets on it turned the water brown. There were bugs crawling on the floor ( cockroaches) The gentleman that checked my husband in on 2/14/2025. Stole his new iPhone 15 We will not recommend this hotel site to anyone.
Stayed 2 nights in Feb 2025

6/10 Okay

Jaqulin

Travelled with family
Liked: Staff & service
My kids love the pool
Stayed 2 nights in Feb 2025

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed there in December of 2024 and had a decent experience. But This time around most recently Smelled horrible, bath tub was disgusting with mold, Stained sheets, tv didn’t work. Emergency exits blocked off with tape. Pool was gross. Not sure how it fell apart in 3 months … but don’t feel safe to go back….
Stayed 1 night in Feb 2025

2/10 Terrible

Kate

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
This is a hobo hotel. Full of cigarettes smoke Very disgusting We left in the middle of night HORRIBLE
Stayed 1 night in Feb 2025

2/10 Terrible

Kendra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Alexis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like cigarettes in the lobby but I just thought it was someone who came in from outside. No.... It was the whole hotel it's treated as a halfway house it's right next to a rehab center in the shopping plaza. Weed cigarettes and dog pee is the entirety of what you'll be dealing with during your stay. Went into the room and had to open a window to get rid of the smell only for the window to get stuck open....lampshades got blood on them bathroom hasn't been cleaned yeah sure they replaced the toilet paper and soap but nothing has been wiped down. Toilet had pubic hairs on it. I had to go out and get cleaner to clean my own room bc they won't refund and won't change rooms. Maintenance guy they have their with the shorts on all the time is rude and blamed us for the window being stuck open and not their ghetto caulked on hotel windows. Fountain in the lobby is filthy you can see how dirty the water is probably hasn't been cleaned since it was built. The door lock on the inside of the hotel had been nailed on their from what I can tell two separate occasions from it being kicked in. Smoke detector had a bag on it from the last tenant. Fridge and freezer had mold when we opened it. One of the lamps didn't turn on and it was plugged in so obviously it was broken and never replaced. Shower head is ancient you can tell from the mineral deposit spots. Water when you turned it on smelled like wet dog don't trust the water at all. Carpet is caked with dirt and god knows what.
Stayed 4 nights in Feb 2025

2/10 Terrible

clyde

Toilet flooded, ceiling peeling, and wall base fell off. The ceiling was caved in the bedroom.... I was disappointed the hotel was in much better condition a year ago. The rooms are under renovation so the place is falling apart hallways are not swept. I've had better stays.
Stayed 1 night in Feb 2025

4/10 Poor

Mark, Spring Lake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Burt

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Jami

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2025

2/10 Terrible

Linda

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunately it was not the place for us an old large motel who have weekly rentals & some not so good people very uncomfortable there not going back
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Stayed 1 night in Jan 2025

6/10 Okay

Dawn

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities

Needs an update.

Room was missing a lamp from one of the night stands. Floor lamp didn't have a light bulb. No hangers on the clothing bar. The jacuzzi tub looked terrible. They need to use some CLR or magic erasers or something to clean it. Carpet was in bad shape. Needs a new mattress. On a positive note, the desk staff was very friendly.
Stayed 1 night in Jan 2025

4/10 Poor

Cristie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was given a room key n find the room door open 2” n the tv on I felt unsafe n was issued another room The hall reeked of cannibis The elevator to the pool was broken n the only way to enter was out main entrance, walk across parking lot, enter pool door Couldn’t swim like my son loves bc we weren’t going to walk in 7* temp outside wet back to our room Disappointed
Stayed 1 night in Jan 2025

2/10 Terrible

Shawn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well im dealing with a death . And i order the holtel at the beginning ofmy trip ! My car broke down i ask them to cancel the room and refund me ive been her before a few time i like the place a lil disappointed in the service. At the time of my life not thrilled the toke my money ! I stayed the night at best Western .. i didnt stay here but they toke my money with no problem ! Well plan your trip well if emergency comes up to bad you at a lost with this one !! No morals
Stayed 1 night in Jan 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Nasty

Their was trash all over the place smelled horrible the bathroom walls had mold on it pool area had mold in it the ceiling was falling apart the brick walls were all busted up
Stayed 3 nights in Jan 2025

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cable table tv cut in and out, "Jacuzzi" tub didn't work broken knobs, sex stain on chair in the room, etc just horrible.