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American Inn & Suites Waterford

3.0 star property

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Photo gallery for American Inn & Suites Waterford

Lobby
Lobby
Reception
Standard 1 King Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Banquet hall

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
7076 Highland Rd, Waterford, MI, 48327
  • Place, Pontiac Lake State Recreation Area
    ‪15 min walk‬
  • Place, Huron River
    ‪2 min drive‬
  • Place, Pontiac Lake Dog Park
    ‪3 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪45 min drive‬

Room options

View all photos for Standard 2 Queen Beds Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Non Smoking Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 1 King Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 1 King Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queen Beds Non Smoking Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Standard 2 Queen Beds Non Smoking Accessible

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free cots/infant beds
Holiday Inn Express Hotel & Suites Waterford by IHG
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 989 reviews
The price is €91
includes taxes & fees
19 Dec - 20 Dec
Holiday Inn Express Hotel & Suites Waterford by IHG

About this property

American Inn & Suites Waterford

Inn in Waterford with sauna and 24-hour business centre
This inn features an indoor pool, a snack bar/deli and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a business centre and dry cleaning.
American Inn & Suites Waterford offers 111 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with cable channels. Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the inn include an indoor pool and a sauna.
During your stay at American Inn & Suites Waterford, you'll be within walking distance of Pontiac Lake State Recreation Area. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and convenience store
  • On-site recreation includes a sauna
  • Just a 2-minute drive from Huron River and a few minutes from Pontiac Lake State Recreation Area
  • Pets welcome for a fee
American Inn & Suites Waterford offers its guests an indoor pool and a sauna. There's a snack bar/deli on site. You'll find a 24-hour business centre on site.

Public spaces have free WiFi. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly American Inn & Suites Waterford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Waterford inn.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Indoor pool
  • Sauna

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (86 centimetre high)
  • Lift (97 centimetre wide door)
  • Raised toilet seat (53 centimetre high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 11:00 AM to 11:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Waterford
Comfort Inn Waterford
Waterford Comfort Inn
Comfort Inn Waterford Hotel Waterford
Quality Inn Waterford
Quality Waterford
Quality Inn Suites
American & Suites Waterford
American Inn Suites Waterford
American Inn & Suites Waterford Inn
American Inn & Suites Waterford Waterford
American Inn & Suites Waterford Inn Waterford

Reviews

American Inn & Suites Waterford Reviews

5.6

5.4/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness
Rating 10 - Excellent. 173 out of 1003 reviews
Rating 8 - Good. 196 out of 1003 reviews
Rating 6 - Okay. 166 out of 1003 reviews
Rating 4 - Poor. 186 out of 1003 reviews
Rating 2 - Terrible. 282 out of 1003 reviews

Reviews

2/10 Terrible

SARA

Liked: Staff & service
Disliked: Cleanliness
I feel bad leaving this review because I am not a negative person. I felt I needed to because it was so bad! We booked this place just for a place to sleep after seeing a concert. It was cheap and all we needed was a bed and a shower. We were only there for 10 hour. The smell was terrible! The hallways and the room. The toilet wouldn’t flush properly. (My husband fixed it). The shower had hair stuck on the walls and around the drain. The TV didn’t work. The outlet next to the bed didn’t work. Overall, this place was not a good experience. I could have handled the broken things but the smell was nauseating! This place is old and run down.
Stayed 1 night in Aug 2025

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, sketchy people playing frisbee in front parking lot and there was only one car in parking lot.
Stayed 9 nights in Aug 2025

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely terrible!

The room smells like piss so bad! The 2nd floor also smelt so terrible I had to plug my nose going down the hallway once you walk in the room, it was like cat pee and human pee hit you in the face. Our lights did not work. One was unplugged, and once we plugged it in all it did was flickered. The bathroom was disgusting! Our jetted tub was filthy! The bed was very uncomfortable and dirty as well. We told the girl with the tattoo on her face at the front desk. She did nothing said she would let maintenance know. Only reason we still stayed was we paid for it and couldn't get a refund.
Stayed 2 nights in Aug 2025

6/10 Okay

David

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Jennifer

Stayed 1 night in Aug 2025

2/10 Terrible

Ashleigh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were there for an hour and by we, I mean myself, my sister and niece (2) and at first it didn't seem bad,you could tell they were working on getting updates done. However, our room had broken LOCKS and furniture, dirty sheets with black ash on them, spiders and mold in the tub, tp rolled on the floor, weird stains on the lamp shades and comforter. Floors had dead bugs, hair and food, broken and exposed light switches broken fire sprinkler in bathroom, dials missing off tub, ceiling falling in and not to mention the questionable behavior displayed in the front and back of the buildings. Online it looked like a great deal, like I said renovations may be in progress but still. The one girl at the front desk was nice and polite but there was a male who was not very polite and when I had complained about the room which I hate to do and very rarely do BUT I had a baby with me. All he said was, the other girls have babies too. I immediately left. The vibes were very off once you were in looking for your room and one staff member was wearing slippers and pajamas with no bra on pushing around a laundry cart acting a bit, um foolish. I am not a complainer and generally just bit the bullet but I would NOT recommend this hotel and I would have appreciated at least half back what I paid.
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Disliked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Ciarra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place was sooo gross. Spelled like cat urine and the rooms were filthy. Very sketchy population here as well.
Stayed 1 night in Aug 2025

4/10 Poor

Stacey

Travelled with group
Disliked: Amenities, property conditions & facilities
Normally, I don't post bad reviews but this place was ROUGH. It looks like no maintenance happens and it's in disrepair. The housekeeper was checking people in at the front counter because it seemed like it was understaffed. The pictures are deceptive and I didn't expect a five star hotel for the price, but I've stayed in much better maintained places for the same price.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE!!!! It's an apartment complex.

I could not stay the night here; I had to find a new hotel. The lobby was filthy and disgusting. The hallways were filled with cigarette and weed smoke. The room was missing the cover to the air conditioning, the cold water did not work, the bed was not sitting on a proper stand, so it was 1/2 way off the base. The lock and door handle did not function properly; it was easily accessible with just a front desk key. The security system to enter the hotel was disabled. So anyone could come and go at any time, from any door. People are living there. In the parking lot, at 11 pm, there were 10 or more people with dogs, drinking, and partying. small children running around the halls unsupervised. DO NOT STAY HERE. This is not a hotel, it's an apartment complex.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Unsatisfactory

No complimentary breakfast. The stairs needed vacuumed. The hallway walls had been patched, and not painted. The front of the tub was dirty.
Stayed 1 night in Aug 2025

2/10 Terrible

Haley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at hundreds of hotels and this was by far the worst. The bedding “comforter” was just a sheet, NO COMFORTER. It smelled like cigarettes and the bathtub had old soap and mold growing in it. The lock on the door was broken and we had to have the staff let us in on every entry. They offered to keep the door propped open for easy entry but all of our belongings were inside and there are questionable people living there. Sticky carpets. We asked for a refund but no reply. Stay away.
Stayed 1 night in Aug 2025

6/10 Okay

Jodylynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Staff & service
Amanda was wonderful when i called and when i arrived she went over and Beyond
Stayed 1 night in Aug 2025

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service
Stayed 6 nights in Jul 2025

2/10 Terrible

Taeler

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

Star

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Real musty,holes all over in the room, pictures barely hanging on the wall. Have someone try to get in my room quite a few times. People were always in the hallway smoking.
Stayed 2 nights in Aug 2025

6/10 Okay

Eric

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were great, the nights were quiet, but the hallway carpets could use a good cleaning.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Not the best. Front desk was very friendly.
Stayed 1 night in Jul 2025

6/10 Okay

Timothy

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Needs a lot of TLC

You get what you pay for. This is dated hotel that needs a lot of TLC. Floors are dirty and worn throughout the hotel, elevator needs TLC (works, but beat up inside), room bath shower head needs replaced (worked, but is nasty looking), and so forth... on the plus side, the bed mattress was comfortable (need bigger pillows) and AC worked.
Stayed 1 night in Jul 2025

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
We didnt have comforters or bath towels & the room was really hot when we checked in
Stayed 1 night in Jul 2025

4/10 Poor

Patrick Dewayne

Liked: Staff & service
Disliked: Property conditions & facilities
Several things. There were only five channels available on the television. The wifi was very poor. I had almost to no service unless I walked outside of the building. I love how the bathroom looked and planned to enjoy a nice bath, but the water never got hot. It was at best a little warm. There were only two light fixtures in the main stay area and one of the lights was out. The linens were thin. One sheet and one very thin cover. Sorry but I did not enjoy my stay.
Stayed 4 nights in Jul 2025