8/10 Good
Joanne
9 Mar 2025
Not the best first impreasion
Checking in wasn’t so good to be fair. We arrived at the car park to be asked by the person answering the intercom had we checked in online. I did receive an email a few days previous, however when I tried to check in on line I was told that the time had run out for me to check in. I was getting a little concerned as I had arranged for parking and the hotel last year. We eventually got checked in and our car was safely parked. The person checking me in appeared quite dismissive when I tried to explain about the online check in. When I approached reception a short while later to get a map, this same person was again quite abrupt in manner. I have never been to Wellington before so was quite disorientated, again this person appeared quite bored when I asked about our location and where things were. I observed this person with other clients during check in and their demeanour was completely different. If I did anything to offend I apologise, I must admit that it didn’t give me a very good first impression of your city.
Joanne
Stayed 3 nights in Mar 2025