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U Residence Hotel, Signature Collection by BW

4.0 star property

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Photo gallery for U Residence Hotel, Signature Collection by BW

Studio, 1 Queen Bed | Down duvets, desk, blackout curtains, soundproofing
Studio, 1 Queen Bed | Terrace/patio
Apartment, 2 Bedrooms, Private Bathroom | Living area | 50-inch LCD TV with premium TV channels, TV, Netflix
Property entrance
Apartment, 2 Bedrooms, Private Bathroom | Private kitchen | Fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet-friendly
  • Breakfast available
  • Parking available
  • Air conditioning
  • Laundry

Explore the area

View in a map
181 Wakefield Street, Wellington, 6011
  • Place, Wellington Central Business District
    ‪1 min walk‬
  • Place, Cuba Street Mall
    ‪3 min walk‬
  • Place, Te Papa
    ‪3 min walk‬
  • Airport, Wellington (WLG-Wellington Intl.)
    ‪11 min drive‬

Room options

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Down duvets, desk, blackout curtains, soundproofing

Studio, 1 Queen Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Harbour View

Studio, 1 Queen Bed, Harbour View | Down duvets, desk, blackout curtains, soundproofing

Studio, 1 Queen Bed, Harbour View

8.8 out of 10
Excellent
(6 reviews)
  • 36 sq m
  • Harbour view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Down duvets, desk, blackout curtains, soundproofing

Studio, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Living area | 50-inch LCD TV with premium TV channels, TV, Netflix

Deluxe Apartment, 1 Bedroom

  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio Suite, Multiple Beds

Family Studio Suite, Multiple Beds | Down duvets, desk, blackout curtains, soundproofing

Family Studio Suite, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for King Studio + 1 Single

King Studio + 1 Single | Down duvets, desk, blackout curtains, soundproofing

King Studio + 1 Single

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Apartment, 2 Bedrooms, Private Bathroom

Apartment, 2 Bedrooms, Private Bathroom | Down duvets, desk, blackout curtains, soundproofing

Apartment, 2 Bedrooms, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Queen Studio + 1 Single

Queen Studio + 1 Single | Down duvets, desk, blackout curtains, soundproofing

Queen Studio + 1 Single

10.0 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

U Residence Hotel, Signature Collection by BW

Family-friendly hotel in Wellington
This smoke-free hotel features laundry facilities, express check-in and express check-out. WiFi in public areas is free.
U Residence Hotel, Signature Collection by BW offers 12 accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Beds feature down duvets. 50-inch LCD televisions come with Netflix. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains.

During your stay at U Residence Hotel, Signature Collection by BW, you're just a quick walk from Te Papa. Features include free WiFi in public areas, plus breakfast (surcharge) and laundry facilities. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Amenities include laundry facilities, a lift and a terrace
  • Steps from Te Papa and a 5-minute drive from Interislander Ferry Terminal
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of U Residence Hotel, Signature Collection by BW, you'll find a terrace, laundry facilities, and express check-in. Public spaces have free WiFi. The family-friendly U Residence Hotel, Signature Collection by BW also features express check-out and a lift.

This 4-star Wellington hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (NZD 35 per night); reservations required
  • Street parking available
  • Onsite parking available only on request
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 per person

Family friendly

  • Babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 1 floor
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

  • Pets: NZD 40 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 20 per person
  • Nearby parking fee: NZD 35 per night
  • Pet fee: NZD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at U Residence Hotel, Signature Collection by BW.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Home City Apartment Wellington
At Home Hotel Wellington
At Home Wellington Hotel Wellington
Wellington At Home Hotel
U Residence Hotel Wellington
U Residence Wellington
Apartment U Residence Hotel Wellington
Wellington U Residence Hotel Apartment
Apartment U Residence Hotel
U Residence Hotel (formerly At Home Wellington)
At Home Wellington City
U Residence
U Residence Hotel Hotel
U Residence Hotel Wellington
U Residence Hotel Hotel Wellington

U Residence Hotel, Signature Collection by BW Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 411 reviews
Rating 8 - Good. 117 out of 411 reviews
Rating 6 - Okay. 23 out of 411 reviews
Rating 4 - Poor. 4 out of 411 reviews
Rating 2 - Terrible. 10 out of 411 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of everything. Very large room.
Stayed 4 nights in Aug 2025

10/10 Excellent

Wendy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient and great that they took pets. Special touches like having a dog bed, bowl and dog treats! Room was clean and spacious and comfortable. Check-in and out was super easy and I got a call before check in to make sure I had everything we needed. Highly recommend.
Stayed 2 nights in Jul 2025

8/10 Good

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in, we'd arrived in Wgtn early so were able to drop our bags off which was appreciated. Early check in confirmed by phone call so we could relax before the All Blacks game. Nice clean room, quiet and comfy bed. Thanks 😊
Stayed 1 night in Jul 2025

10/10 Excellent

Jude

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, Very Friendly Welcome! Apartment has everything you need just a little cold.
Spectacular Waterfront View
Stayed 3 nights in Jun 2025

2/10 Terrible

Stuart

Disliked: Cleanliness, property conditions & facilities, room comfort
Checked out within the hour, this facility was not what we expected, the decor is old and updated, it was clean enough but dingy would be the word i would use
Stayed 2 nights in May 2025

6/10 Okay

Jimmy

Travelled with family
Liked: Cleanliness
Lacked of heating during winter season is a huge challenge for us. The extra bed was not working fine and sunk almost to the floor.
Stayed 1 night in Jun 2025

8/10 Good

Philip

Business traveller
very convenient, reasonable price was very windy which made it noisy and hard to sleep
Stayed 1 night in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming! Room was clean, and it was close to many areas of interest.
Stayed 3 nights in Apr 2025

10/10 Excellent

Munevver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable

Location was good and walking distance to a lot of restaurants. Check in after hours was very easy with excellent instructions. Balcony was also perfect for us.
Stayed 2 nights in Apr 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the U to visit Te Papa, and it was the perfect location. Room had everything we needed! Was a bit tired, but clean and convenient. Would definitely stay again.
Stayed 2 nights in Mar 2025

8/10 Good

Victor, palmerston north

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Daniel, Perth

Travelled with partner
Liked: Staff & service
Not bad
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, no issues, pleasant stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These apartments are in an excellent location, just around the corner from Te Papa and across the road from the waterfront. Lots of nice eateries within a short walk too. The apartment was well equipped with everything we needed for our stay. The balcony had views of the waterfront and was a lovely spot. We would definitely stay here again if coming back to Wellington.
Stayed 4 nights in Feb 2025

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Basic, clean facilities in an excellent location.
Stayed 6 nights in Feb 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great to have our dog come along too
Stayed 2 nights in Jan 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I booked an extra night.

Nice bright units are one block from waterfront, next door to convention centre and Te Papa museum, and walking distance to everything. Automated check-in but management office is onsite if you need anything. Comfortable bed with good quality linens and all amenities for a short term stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and Efficient Service

Stayed here with my family of five and it was very spacious and the contactless check-in process was very efficient and convenient. The one bathroom situation was a bit challenging but everything else was fantastic. The in-room washer + dryer was excellent and helpful too. The apartment is also located in a great location within walking distance to many restaurants, shops, and grocery stores. We appreciated the saved parking space across the street but note that it is an open car park area so we did have to be mindful about leaving our belongings in the car overnight. Overall, I highly recommend this place!
Stayed 2 nights in Dec 2024

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full kitchen and laundry in unit. Cute little balcony.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice accommodation. Big spacious rooms and the manager was very accommodating.
Stayed 1 night in Dec 2024

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jack

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place to stay. Staff was very welcoming and hotel room was like brand new. Everything so clean and modern.
Stayed 1 night in Dec 2024

8/10 Good

colin

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024