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Extended Stay America Suites Chicago Elgin West Dundee

2.5 star property

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Photo gallery for Extended Stay America Suites Chicago Elgin West Dundee

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Lobby
Premium Studio, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

6.2 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
2185 Marriott Dr, West Dundee, IL, 60118
  • Santa's Village
    ‪6 min drive‬
  • Grand Victoria Casino
    ‪7 min drive‬
  • NOW Arena
    ‪7 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪32 min drive‬

Room options

View all photos for Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Premium Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed

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About this property

Extended Stay America Suites Chicago Elgin West Dundee

Hotel with free breakfast, near Santa's Village
This smoke-free hotel features a 24-hour fitness centre, a snack bar/deli and laundry facilities. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecues and a picnic area are on-site. Housekeeping is available on request.
Extended Stay America Suites Chicago Elgin West Dundee offers 141 air-conditioned accommodations with a hairdryer and an iron/ironing board. This accommodation is furnished with double sofa beds. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

32-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Extended Stay America Suites Chicago Elgin West Dundee, you'll be close to Santa's Village. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free on-the-go breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Amenities include a front desk safe, laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • 5 minutes by car from Hemmens Cultural Center and 7 minutes from Santa's Village
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. A 24-hour fitness centre, barbecue grills, and a picnic area are also featured at the business-friendly Extended Stay America Suites Chicago Elgin West Dundee. Free self parking is available.

This West Dundee hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property requires a deposit for all bookings where payment for the stay will be made in cash.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

TownePlace Suites Marriott Chicago Elgin-West Dundee
TownePlace Suites Marriott Elgin-West Hotel Dundee Chicago
TownePlace Suites Marriott Chicago Elgin-West Dundee Hotel
TownePlace Suites Marriott Chicago Elgin-West Hotel
TownePlace Suites Marriott Chicago Elgin-West Dundee Hotel
TownePlace Suites Marriott Chicago Elgin-West Hotel
TownePlace Suites Marriott Chicago Elgin-West Dundee
TownePlace Suites Marriott Chicago Elgin-West
Hotel TownePlace Suites by Marriott Chicago Elgin-West Dundee
TownePlace Suites by Marriott Chicago Elgin West Dundee
Extended Stay America Chicago Elgin West Dundee
TownePlace Suites by Marriott Chicago Elgin West Dundee
Extended Stay America Suites Chicago Elgin West Dundee Hotel

Extended Stay America Suites Chicago Elgin West Dundee Reviews

Reviews

6.2
Rating 10 - Excellent. 135 out of 433 reviews
Rating 8 - Good. 68 out of 433 reviews
Rating 6 - Okay. 51 out of 433 reviews
Rating 4 - Poor. 53 out of 433 reviews
Rating 2 - Terrible. 126 out of 433 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The managers and staff are very nice and helpful.. A+++
Stayed 1 night in May 2025

10/10 Excellent

Otilio

Liked: Property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Thomas, Dublin

Stayed 1 night in Jun 2025

4/10 Poor

Jd

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had dirty sheets and odor
Stayed 2 nights in May 2025

6/10 Okay

Larry

Stayed 2 nights in May 2025

8/10 Good

chauncey

Disliked: Room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

8/10 Good

Camille

Stayed 1 night in May 2025

2/10 Terrible

MOHSEN

Stayed 1 night in May 2025

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude, poorly run. Didn’t have the reservation I made on Expedia.
Stayed 1 night in May 2025

8/10 Good

zhiying

Stayed 9 nights in May 2025

10/10 Excellent

Joann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel its staff and everything that defines wonderful service is deserving. Thank you to everyone I enjoyed my stay.
Stayed 3 nights in May 2025

10/10 Excellent

Esmeralda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in May 2025

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not What We Expected.

The stay was awful! First night we quickly learned our toilet didn’t work properly and the piece inside the tank had to be shook to get the water to refill. Also found wet spots on the counter, but didn’t realize the water was from a leak in the sink until day 3. On day 2 we had to deal with a party of about 15 people that were loud and obnoxious. People were smoking weed and playing extremely loud music. Eventually police were called and the unregistered guests were asked to leave. Day 3 at night, I found an unknown bug crawling in the drapes. Room was filthy and most staff were not very friendly.
Stayed 4 nights in Apr 2025

2/10 Terrible

Caryl

Travelled with family
Stayed 5 nights in Apr 2025

6/10 Okay

Maria

Stayed 2 nights in Apr 2025

2/10 Terrible

Lauren

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy dead flies on the window sill and lampshade. Horrible smell coming from kitchen drain. It was nasty
Stayed 2 nights in Mar 2025

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Apr 2025

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible - AVOID

First, they couldn't find my reservation and I had to pay more for the room than what I booked on Hotels.com. The service was horrible and we had to visit the front desk several times for new keys, towels, bedding for the pull out couch (which we only got a bottom sheet) and couldn't get a complete set of dishes. Only two chairs for the table with 4 of us staying in a two bedroom suite. The room smelled and the beds were so uncomfortable we left a day early. Because we didn't leave until 1 pm, we still had to pay for the night but we could not stay. I have stayed at this hotel numerous times in the last several years and it gets worst every time. We will not be going back!!!
Stayed 5 nights in Apr 2025

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst service possible. we were blamed for not disclosing a pet when my wife truly did so the mgr decided to hit us with a $200 fine. and it’s our word vs their word not to mention the mgr kept saying my wife’s mother had a tone with her but she just woke up and was very grovely. the mgr clearly doesn’t know what a tone is…:
Stayed 2 nights in Apr 2025

10/10 Excellent

Otilio

Stayed 1 night in Feb 2025