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The Waterside Hotel

4.0 star property

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Photo gallery for The Waterside Hotel

Exterior
Reception
Fireplace
Indoor wedding
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Pet-friendly
  • Room service
  • Laundry
  • Housekeeping

Explore the area

View in a map
Ardrossan Road, West Kilbride, Scotland, KA23 9NG
  • Brodick Isle of Arran Ferry Terminal
  • Portencross Castle
    ‪5 min drive‬
  • Kelburn Castle and Country Centre
    ‪13 min drive‬
  • Glasgow (GLA-Glasgow Intl.)
    ‪36 min drive‬

Room options

View all photos for Premium Room

Premium Room | Terrace/patio

Premium Room

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 26 sq m
  • Hill view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

View from room

Superior Room

  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

The Waterside Hotel

Beachfront, with full-service spa
Spend the day relaxing on the beach or pampering yourself at The Waterside Hotel's full-service spa.
The Waterside Hotel offers 23 accommodations with coffee/tea makers and a hairdryer. Smart televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Si Spa ( coming early 2026) has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

During your stay at The Waterside Hotel, you'll be within walking distance of Craft Town Scotland. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Regional cuisine while dining at Waterside Restaurant
  • Indulge with aromatherapy, hot stone massages or body treatments at Si Spa ( coming early 2026)
  • Amenities include meeting rooms, laundry facilities and a terrace
  • Just a 2-minute drive from Craft Town Scotland and a few minutes from Ardneil Bay
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Waterside Hotel offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at The Waterside Hotel.

This 4-star West Kilbride hotel is smoke free.

Waterside Restaurant – This restaurant specialises in Regional cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Waterside Restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • A fee will be charged for use of certain facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Waterside Hotel West Kilbride
Waterside West Kilbride
Waterside Hotel
The Waterside Hotel Hotel
The Waterside Hotel West Kilbride
The Waterside Hotel Hotel West Kilbride

The Waterside Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 169 out of 242 reviews
Rating 8 - Good. 54 out of 242 reviews
Rating 6 - Okay. 13 out of 242 reviews
Rating 4 - Poor. 4 out of 242 reviews
Rating 2 - Terrible. 2 out of 242 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I enjoyed my break away over all I waould rerurn
Stayed 1 night in May 2025

8/10 Good

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

okay if you prefer minimalist/ modern facilities

Very friendly helpful staff. Rather expensive for the facilitites offrered. Food very expensive . But a comfortable nights sleep
Stayed 1 night in Jan 2025

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for our overnight stay, staff very friendly. Restaurant was very good for our evening meal with a comprehensive menu. Only slight downside was they were doing some groundwork at the rear and side of the property so it was a little noisy early in the morning.
Stayed 1 night in Dec 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sheena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely seaside location with great views towards Aran. Our room was large with a great big comfortable bed and a fab bathroom with a jacuzzi bath and rainfall shower over it. The bar and restaurant are also lovely with good selection of food for dinner and breakfast, both of which we enjoyed..
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give it a miss

My room was meant to be a deluxe room with side sea view. Ripped and stained curtains do not say deluxe. View of the workmen doing the building works and woken by them at 7am is not deluxe. A shocking breakfast with such a poor selection is also not deluxe. I complained when I checked out, male manager approached me without introducing himself as the hotel manager, I had to ask Sorry who are you for him to then introduce himself. I showed him the curtains and discussed my complaint and that it was not worth what I had paid. I mentioned a local competitor who has bought a hotel close by and that their all over standards were so much better. He replied that he had been there recently and service was awful. Again not a professional reply. He apologised profusely and agreed with my complaints. I again reiterated the cost of the room, his way of compensating is giving me his email and to email him when I’m next in the area. In hindsight I should have pushed further for some kind of refund. I drove past last week and the ongoing works at the hotel certainly don’t make me want to rush back, they make the hotel look rundown. Shame, previous stay was great but I will continue on the road next time to its competitor up the road.
Stayed 1 night in Oct 2024

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for ferry to Aran
Stayed 2 nights in Sep 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel big bedrooms Dog friendly have already booked our next stay
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great pet friendly hotel - right on the beach

This is a modern well maintained hotel. Ultra pet friendly!! Right on the beach Good quality bar food, great breakfast Great staff. It is also right on the road so do book a beach facing room - we did not and the room was OK, but we yearned to open our window - and it was not to be as this is a busy road.
Stayed 2 nights in Aug 2024

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week at The Open

A five day stay to watch The Open Golf championship at Troon. The hotel was not able to provide TV coverage of the golf which was unfortunate ans most residents were there for the golf. The hotel took advantage of the golf to charge a premium for standard rooms. It may be better value to travel in from further afield during the championships.
Stayed 5 nights in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week at The Open

A five day stay to watch The Open Golf championship at Troon. The hotel was not able to provide TV coverage of the golf which was an oversight given the majority of guests were golfers. The hotel also took advantage of the golf to charge a premium for standard rooms. It may be better value to travel in from further afield during championships.
The Waterside Hotel
Stayed 5 nights in Jul 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are super friendly. We took our dog and they were very accomodating and went the extra mile to ensure a nice stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Findlay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stay

Nice place, great decor Staff are friendly and helpful...and happy.
Stayed 2 nights in May 2024

10/10 Excellent

David

Stayed 1 night in Jul 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Great hotel. Everything seemed to be just right. Service was there when you needed it and not there when you didn’t. Minor issue with vegan ingredient availability but nothing else wrong.
Stayed 2 nights in Jun 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room
Stayed 1 night in Jun 2024

6/10 Okay

Lawrence, Phoenix

Stayed 1 night in Apr 2024

6/10 Okay

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a main road right outside our window and there is a constant roar of traffic. We did not get much sleep. The only thing to spoil a lovely little break
Stayed 2 nights in Mar 2024

10/10 Excellent

Findlay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stay

Great place. Friendly staff, with special mention to reception who had to deal with an inconsiderate guest. Food was great too. Loved the decor of the whole hotel. Well done to all
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was extremely good
Stayed 1 night in Feb 2024

4/10 Poor

Derek

Liked: Property conditions & facilities
Disliked: Room comfort

A very different experience

We stayed here before and had a fantastic experience. Sadly, rather disappointing this time. We booked a delux room which on entering had opaque film covering the lower half of the windows which instanty made me suspicious. It was an attempt to block views of the bins, road and the caravan park next door. Our room was at the side of the hotel. We expected a partial sea view, but not the rest. With the hotel being so quiet we would have expected a better room positioning. We were shocked to find that simeone had clearly used our loo. There was urine & loo roll in it! The bar, restaurant area was very cold with only embers glowing in the log burner. Another client was sitting with his puffa jacket on. We asked if they could stoke the fire, however we were told it hadn't been on for 2 days and there was no kindling! It had been on. They then turned up the heating. The open kitchen in the bar area was noisy. Music playing in the bar clashed with the music being played in the kitchen. A large collection of cutlery was being dried and dropped into the cutlery holder behind us, it was ridiculously loud! We thought it would never stop. A very different experince from the beautiful room and comfort of our last visit.
Stayed 1 night in Jan 2024

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel and location
Stayed 1 night in Nov 2023