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SureStay Plus by Best Western Windsor

2.5 star property

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Photo gallery for SureStay Plus by Best Western Windsor

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Ballroom
Restaurant
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

View in a map
2530 Ouellette Avenue, Windsor, ON, N8X 1L7
  • Devonshire Mall
    ‪2 min drive‬
  • Detroit Windsor Tunnel
    ‪5 min drive‬
  • Caesars Casino
    ‪5 min drive‬
  • Windsor, ON (YQG)
    ‪7 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(27 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Plus by Best Western Windsor

Hotel with free parking, near Devonshire Mall
Along with a 24-hour fitness centre, this smoke-free hotel has WiFi in public areas and coffee/tea in a common area. Self parking is free. Other amenities include conference space, a 24-hour front desk and express check-out. Change of towels is available on request
SureStay Plus by Best Western Windsor offers 93 accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Bathrooms include baths or showers and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus by Best Western Windsor. During your stay, you'll be within walking distance of Devonshire Mall. Free self-parking, a 24-hour gym and breakfast (surcharge) are available.
  • Free self-parking and Motorhome/coach/lorry parking
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Amenities include meeting rooms, conference space and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 3-minute drive from Devonshire Mall and a few minutes from Detroit Windsor Tunnel
As a guest of SureStay Plus by Best Western Windsor, you'll find a 24-hour fitness centre, a vending machine, and multilingual staff. Event space at this hotel measures 3498 square feet (325 square metres) and includes conference space. WiFi and wired Internet are available in public spaces for a fee. The business-friendly SureStay Plus by Best Western Windsor also features coffee/tea in common area, express check-out, and a television in common area. Self parking is free. A complete renovation of SureStay Plus by Best Western Windsor was completed in August 2024.

This Windsor hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3,498 square feet of conference space
  • Meeting rooms

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Renovated entire property - August 2024
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: CAD 0 per stay (rates may vary)
  • Fee for wired Internet in public areas: CAD 0 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Howard Johnson Plaza Hotel Windsor
Howard Johnson Plaza Windsor
Howard Johnson Plaza Hotel Wyndham Windsor
Howard Johnson Plaza Hotel Wyndham
Howard Johnson Plaza Wyndham Windsor
Howard Johnson Plaza Wyndham
Surestay Plus By Best Windsor
SureStay Plus by Best Western Windsor Hotel
SureStay Plus by Best Western Windsor Windsor
Howard Johnson Plaza Hotel by Wyndham Windsor
SureStay Plus by Best Western Windsor Hotel Windsor

SureStay Plus by Best Western Windsor Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 394 out of 1131 reviews
Rating 8 - Good. 353 out of 1131 reviews
Rating 6 - Okay. 202 out of 1131 reviews
Rating 4 - Poor. 96 out of 1131 reviews
Rating 2 - Terrible. 86 out of 1131 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

NORBERTO CAESAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in May 2025

6/10 Okay

Sweedlanna

Travelled with partner
Liked: Staff & service
The only thing I didn’t like the washroom was old and the room was very smelly I had to spray perfume every 1 to 2 hours.
Stayed 2 nights in May 2025

8/10 Good

Jovan, NORTH YORK

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for my trip purpose
Stayed 1 night in May 2025

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sardar Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and nice staff.
Stayed 1 night in May 2025

2/10 Terrible

Rita

Stayed 2 nights in Feb 2025

2/10 Terrible

Ebrahim

Stayed 1 night in May 2025

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
In-room coffee was awful, room was not thoroughly cleaned, continental breakfast was disappointing. Lower rate than most hotels, but also lower quality.
Stayed 1 night in May 2025

8/10 Good

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great breakfast variety
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
First time to Canada, sure stay was a great option for location and price!
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, room comfort
My go to when I come to Windsor. Clean and simple. Nice staff.
Stayed 2 nights in Apr 2025

8/10 Good

Mahboobeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Scott

Travelled with partner
It was an older place but with updates. Tub didn’t drain well. Air didn’t really work well. There was a strange damp wet smell
Stayed 2 nights in Apr 2025

10/10 Excellent

Lily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Apr 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel

From check in to check out it was an awesome experience. The hotel is renovated providing all the amenities you expect from big name hotels at a fraction of the cost. Super clean staff was very pleasant. Highly recommended
Stayed 2 nights in Apr 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2025

6/10 Okay

Brian

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Daniel

Disliked: Room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Dragana

Travelled with partner, Travelled with group
No towels, one towel per room, homeless person sleeping in hallway, disinformation, not worth the price.
Stayed 1 night in Apr 2025

10/10 Excellent

Alexsandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, the room is super clean, super nice, ev

Excellent, the room is super clean, super nice, everything is very new, everything is very, very good.
Stayed 1 night in Apr 2025

6/10 Okay

Sharon

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom facilities had a terrible odour. We could not have a shower due to it. In the room you could hear loud conversations in the hall and the next room you could hear snoring through the wall.
Stayed 1 night in Apr 2025

10/10 Excellent

Raksmey

Stayed 1 night in Apr 2025