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GRAND HILAI SUN MOON LAKE

5.0 star property

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Photo gallery for GRAND HILAI SUN MOON LAKE

Body treatments, facials
Separate bathtub and shower, spring water bathtub, hair dryer, bathrobes
Interior
Separate bathtub and shower, spring water bathtub, hair dryer, bathrobes
View from room

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym
  • Laundry
  • Breakfast available
  • Spa

Explore the area

View in a map
No.139, Zhongxing Rd, Yuchi Township,, Yuchi, 555
  • Place, Shueishe Pier
    ‪1 min walk‬
  • Place, Sun Moon Lake
    ‪9 min walk‬
  • Place, Yidashao Pier
    ‪11 min drive‬

Room options

View all photos for Deluxe Suite, Lake View

Deluxe Suite, Lake View | 1 bedroom, premium bedding, down duvets, free minibar

Deluxe Suite, Lake View

  • 109 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Prime Superior Room (6F~8F)

1 bedroom, premium bedding, down duvets, free minibar

Prime Superior Room (6F~8F)

9.4 out of 10
Exceptional
(3 reviews)
  • 49 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Prime Deluxe King Room with lake view (6F~7F)

1 bedroom, premium bedding, down duvets, free minibar

Prime Deluxe King Room with lake view (6F~7F)

10.0 out of 10
Exceptional
(3 reviews)
  • 53 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Moon Suite

1 bedroom, premium bedding, down duvets, free minibar

Sun Moon Suite

  • 152 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Prime Superior King Room (3F)

1 bedroom, premium bedding, down duvets, free minibar

Prime Superior King Room (3F)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

GRAND HILAI SUN MOON LAKE

Lakefront hotel with 3 restaurants and full-service spa
This smoke-free hotel features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
GRAND HILAI SUN MOON LAKE offers 93 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 45-inch LED televisions come with satellite channels and Netflix. Bathrooms include a separate bath and shower, spring water baths, bathrobes and slippers.

This Yuchi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Hot springs and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a sauna and a fitness centre.

Guests aged under 12 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs open between 7:00 AM and 10:30 PM.
Our customers tell us that they enjoy the overall property condition at GRAND HILAI SUN MOON LAKE. During your stay, you're just a quick walk from Sun Moon Lake. Free WiFi in public areas, free self-parking and 3 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Self-service breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments or facials at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes hot springs, a gym and a steam room
  • Just a 3-minute drive from Sun Moon Lake and 11 minutes from Yidashao Pier
GRAND HILAI SUN MOON LAKE offers its guests a full-service spa, hot springs, and an outdoor pool. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A health club, a sauna, and multilingual staff are also featured at the luxury GRAND HILAI SUN MOON LAKE. Limited free parking is available on a first-come, first-served basis.

This 5-star Yuchi hotel is smoke free.

For a fee, guests can enjoy a self-service breakfast daily from 7:00 AM to 11:00 AM.
GRAND HILAI SUN MOON LAKE has 3 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 11:00 AM for a fee: TWD 1,848 for adults and TWD 924 for children
  • 3 restaurants
  • A bar/lounge

Things to do

  • Boat tours
  • Designer stores
  • Full-service spa
  • Health club
  • Hot spring
  • Karaoke
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • In-room cot
  • In-room refrigerator
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In the mountains
  • On a lake
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot spring
  • Hot springs open from 7:00 AM - 10:30 PM
  • Hot springs water temperature - 42 ºC
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • Magnifying mirror
  • No lift
  • Smooth flooring in public areas

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2024
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch LED TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for TWD 11435.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately TWD 1848 for adults and from TWD 924 for children
  • Rollaway bed fee: TWD 11435.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Apple Pay
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Front desk staff will greet guests on arrival at the property.
Property Registration Number 交觀宿字第15 號
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Hot springs access available from 7:00 AM to 10:30 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Wen Wan Resort
Wen Wan Resort Sun Moon Lake
Wen Wan Sun Moon Lake
The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
Grand Hilai Sun Moon Yuchi
GRAND HILAI SUN MOON LAKE Hotel
GRAND HILAI SUN MOON LAKE Yuchi
The Wen Wan Resort Sun Moon Lake
GRAND HILAI SUN MOON LAKE Hotel Yuchi

Reviews

GRAND HILAI SUN MOON LAKE Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 34 out of 37 reviews
Rating 8 - Good. 2 out of 37 reviews
Rating 6 - Okay. 1 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

Reviews

10/10 Excellent

Kuan-Hsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

TING-DUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

飯店與服務都讓人非常滿意

飯店住宿 與各設施都很讚，食物也很滿意，房內可以直接泡湯看湖景
Stayed 1 night in Jul 2025

10/10 Excellent

YENCHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

sumin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sharla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Grand Hilai Sun Moon Lake far exceeded our expectations. The welcome we received was warm and attentive, we felt right at home the moment we stepped through the door to our room. The view of the lake was breathtaking and the room was decorated so nicely. The General Managers and staff were so helpful and accommodating. The breakfast buffet is generous and delicious. The spa experience was top notch and Jasmine, my therapist was so intuitive and had a wonderful touch. The Grand Halai is one of the best experiences I’ve had top to bottom. I can’t wait to come back.
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service. Rooms are spacious with all the amenities you need. Phenomenal views of the lake from our room. The bar is closed 5-8pm which we found super puzzling and didn’t know until we showed up at 5pm for a cocktail. Never heard of that at a hotel before. No food or drink service at the pool - also seems unusual for such a high end hotel. Otherwise a wonderful experience!
Stayed 2 nights in Apr 2025

10/10 Excellent

Cindy

Stayed 1 night in Mar 2025

10/10 Excellent

Yueh-Hsun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

YIFUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常用心的Hotel.

雖然服務人員有些不熟練，但是每位服務人員都表現了非常熱忱的態度，很棒的感覺。 餐飲非常棒，尤其是中式晚餐，食器，擺盤，料理精彩美味，米其林等級的水準，超讚👍！
Stayed 1 night in Jan 2025

10/10 Excellent

min, san diego

Stayed 1 night in Dec 2024

10/10 Excellent

Kuoching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ta-Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

用心經營的酒店

日月潭酒店首選，您來住看看就能體會，下次一定全家一起再來。
Stayed 1 night in Jul 2025

10/10 Excellent

Hsing-Fang

Liked: Cleanliness, staff & service, property conditions & facilities
The best service, the best view,
Stayed 1 night in Jun 2025

10/10 Excellent

SHIH-PEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務太好了
Stayed 1 night in Jun 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

LI YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
餐飲優秀服務優等客房舒服環境很棒
Stayed 2 nights in May 2025

10/10 Excellent

Shiuchen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

CHENG-TAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員態度非常 親切
Stayed 1 night in May 2025

10/10 Excellent

HSIN-MING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常優質，值得與好友分享！
Stayed 1 night in Apr 2025

10/10 Excellent

Beohsiu

Travelled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Shau-ku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sheng Hua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

SZ YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Yun-Wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常優秀的飯店

服務細緻用心 建議房間的垃圾桶可以增加一個比較夠用。
Stayed 1 night in Jan 2025