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Hotel La Casa de los Árboles

4.5 star property
VIP Access

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Photo gallery for Hotel La Casa de los Árboles

Deluxe Double Room, 2 Queen Beds, Courtyard View | Courtyard view
Exterior
Living area
Indoor pool, 3 outdoor pools
Deluxe Room, 1 King Bed | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
Allende, 13, Zacualpan, MOR, 62890
  • Playa Chila Turtle Camp
    ‪7 min walk‬
  • Agua Hedionda Thermal Waters
    ‪31 min drive‬
  • Six Flags Hurricane Harbor Oaxtepec
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Room, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Queen Beds, Courtyard View

Living area

Deluxe Double Room, 2 Queen Beds, Courtyard View

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel La Casa de los Árboles

Boardwalk/promenade hotel with 2 restaurants and 3 outdoor pools
2 restaurants, 3 outdoor pools and a full-service spa are available at this hotel. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Additionally, an indoor pool, a bar/lounge and a snack bar/deli are on-site.
Hotel La Casa de los Árboles offers 50 accommodations with portable fans. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Business-friendly amenities include desks and safes. Bathrooms include a shower with a rainfall showerhead. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.
3 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

You'll find features such as free WiFi in public areas, valet parking and a manager's reception at Hotel La Casa de los Árboles.
  • Free Wi-Fi in some public areas
  • Free valet parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the indoor and 3 outdoor pools
  • Indulge with hot stone massages, body scrubs or detox wraps at the spa
  • Services include a children's club, a porter and wedding services
  • On-site recreation includes a playground
  • 22.4 mi (36.1 km) from Six Flags Hurricane Harbor Oaxtepec
Hotel La Casa de los Árboles offers its guests a full-service spa, 3 outdoor swimming pools, an indoor pool, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. Spa services, a terrace, and a children's club are also featured at the luxury Hotel La Casa de los Árboles. Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star Zacualpan hotel.

The hotel hosts a free manager's reception daily.
RECUERDOS – On-site restaurant.
CORAL – On-site bistro. Open daily.
BAR NARANJOS – On-site bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BAR NARANJOS
  • CORAL
  • RECUERDOS

Things to do

  • 24-hour pool access
  • 3 outdoor pools
  • Art gallery
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Full-service spa
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • In a regional park
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hospital bed
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Restaurant dining guides

More

  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 25

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel La Casa de los Árboles

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

La Casa Los Arboles Zacualpan
Hotel La Casa de los Árboles Hotel
Hotel La Casa de los Árboles Zacualpan
Hotel La Casa de los Árboles Hotel Zacualpan

Hotel La Casa de los Árboles Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 44 reviews
Rating 8 - Good. 3 out of 44 reviews
Rating 6 - Okay. 2 out of 44 reviews
Rating 4 - Poor. 0 out of 44 reviews
Rating 2 - Terrible. 1 out of 44 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of common areas, too dirty by fallen leaves. Room terrace unusable due to the same dirtyness
Stayed 1 night in Mar 2025

10/10 Excellent

MAGALI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! the immersive place awesome, the staff goes the extra mile to make you feel welcome, the pool and jacuzzi area are very nice and well kept, great spa too!!
Stayed 3 nights in Oct 2023

10/10 Excellent

ÁNGEL

Stayed 1 night in Apr 2023

10/10 Excellent

maria soledad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gusta
Stayed 2 nights in Mar 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Alejandro

Travelled with family
Liked: Amenities
Bien el spa
Stayed 2 nights in Jan 2025

6/10 Okay

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pocas amenidades y caras
Stayed 1 night in Aug 2024

10/10 Excellent

MARIA SILVIA RIVAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

ARELI DIAZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa propiedad, única y con un servicio estupendo. La recomiendo ampliamente
Stayed 1 night in Aug 2024

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar para ir a descansar y desconectarte de todo el caos, si vienes de la ciudad. Excelentes piezas de arte, y buenas dinámicas de inmersión. Además de que todo el personal siempre brindaba el mejor servicio y actitud.
Stayed 2 nights in Jun 2024

10/10 Excellent

Pilar

Stayed 1 night in Apr 2024

6/10 Okay

Judith, Mexico

Travelled with partner, Travelled with group
Disliked: Staff & service
El personal no ha recibido capacitación. El check in fue lento y tortuoso; nunca nos pudieron dar explicaciones útiles para poder disfrutar de todo lo que tiene el hotel. Nunca nos ofrecieron un mapa de las instalaciones es y, como no hay señalamientos, fue muy difícil descubrir todas las piscinas y otras facilidades.
Stayed 1 night in Mar 2024

8/10 Good

Maria del Carmen

Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Lourdes A

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Excentrico en medio de la nada, fatal servicio

Si lo tuyo es ir a un lugar psicodelico y excentrico, este es para ti, es un concepto raro en medio de la nada. Durante nuestra visita el personal fue poco flexible y empatico, el 31 de diciembre mi papa y hermano vinieron a comer al restaurante del hotel porque era mi cumpleaños (previamente pregunté en restaurante si estaba abierto al publico para comer a lo que dijeron que si) y cuando llegaron, simplemente les negaron la entrada que por estar muy ocupados con la cena de año nuevo. Los dejaron en la banqueta y les cerraron la reja... la verdad muy desagradable, pierden de vista quien es el cliente, habia restaurante para comer para huespedes pero no para externos... que diferencia podian ser atender a dos personas mas despues de haber manejado 40 minutos para llegar al pueblo perdido.. Yo no regreso. La cena de año nuevo desabrida
Stayed 2 nights in Dec 2023

10/10 Excellent

ROGELIO

Stayed 1 night in Nov 2023

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un lugar para conocer al menos una vez en la vida

Hotel único, toda una experiencias hospedarse en un lugar que te transporta, no te imaginas algo así en una población pequeña. La zona del bar tiene una mesa de billar que complementa la experiencia. La comida muy buen, tradicional de la zona. Solo mejoraría el servicio de wifi en las habitaciones es lento e intermitente. Las habitaciones no tienen TV.
Stayed 2 nights in Nov 2023

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, room comfort
Es un hotel excelente. Hermoso, te asegura la privacidad y tranquilidad. La Atencion es prácticamente personalizada. Para mi el único problema fue la falta de internet.
Stayed 3 nights in Aug 2023

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, especialmente el trato.
Stayed 2 nights in Aug 2023

10/10 Excellent

Danilo Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jul 2023

10/10 Excellent

Fernando

Stayed 2 nights in May 2023

8/10 Good

roberto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Decoración . El spa deja mucho que desear .
Stayed 2 nights in May 2023

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta espectacular, limpio, ordenado, comodo
Stayed 2 nights in Apr 2023

10/10 Excellent

Jesús

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es estupendo, tranquilo
Stayed 1 night in Apr 2023