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Alpen Resort & Spa Zermatt

4.0 star property

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Photo gallery for Alpen Resort & Spa Zermatt

Front of property
Indoor pool
Indoor pool
Single Room, 1 Single Bed, Garden View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪19 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪86 min drive‬

Room options

View all photos for Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Suite, 2 Bedrooms, Garden View

  • 50 sq m
  • Sleeps 5
  • 4 Single Beds

View all photos for Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Panoramic Quadruple Room, Mountain View

8.8 out of 10
Excellent
(6 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 5
  • 4 Single Beds

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Panoramic Twin Room, Mountain View, Mountainside

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Room, 1 Bedroom

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(15 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Panoramic Twin Room, Mountain View, Mountainside

9.2 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Single Room, 1 Single Bed, Garden View

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Alpen Resort & Spa Zermatt

Family-friendly hotel with full-service spa and free breakfast
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Alpen Resort & Spa Zermatt offers 26 accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Alpen Resort & Spa Zermatt. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas and a full-service spa are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant Matterhorn
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Zermatt-Matterhorn Ski Paradise and 4 minutes on foot from Tour Monte Rosa
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Alpen Resort & Spa Zermatt offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Alpen Resort & Spa Zermatt.

This 4-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
Restaurant Matterhorn – This restaurant specialises in international cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CHF 12 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Matterhorn

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 12 per night (16404 ft away)
  • Pet fee: CHF 15 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpen Resort
Alpen Zermatt
Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt

Alpen Resort & Spa Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 335 out of 464 reviews
Rating 8 - Good. 93 out of 464 reviews
Rating 6 - Okay. 20 out of 464 reviews
Rating 4 - Poor. 10 out of 464 reviews
Rating 2 - Terrible. 6 out of 464 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stuck here during the snow storm that hit Zermatt and caused the trains to be closed for two days. The staff did the best they could to provide entertainment, warm food and a place to say while we waited out the train. The hotel has great amenities, pool and spa services. Also only a very short walk to downtown shops and restaurants and the ski shops and lifts to the mountains! We will be back!

10/10 Excellent

Curtis

Liked: Cleanliness, property conditions & facilities
Really enjoyed our time there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time to Zermatt. The resort is at the excellent location with spacious room and view for our family of 4 . We booked the half board with our stay which included breakfast and dinner at the hotel. Both breakfast and dinner were better than expected. The dinner was excellent and just how I wanted to experience the Swiss traditional food . It was 3 courses dinners and not buffet style. The pool and kid play area is very relaxing after a day full of activities. The staffs are very friendly and welcoming. We had great experience overall.
Stayed 2 nights in Mar 2025

10/10 Excellent

AKANE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was very nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anastasia

Stayed 1 night in Apr 2025

10/10 Excellent

yair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i spent 4 days with my son/ amazing location. very nice pool. good food
Stayed 4 nights in Mar 2025

10/10 Excellent

Dennis, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

8/10 Good

Alejandro Alberto, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet. Room was ok, but maintenance of details was not great. Curtain was hanging loose. Shower shampoo dispenser dis not work well. Pool table in play area was very worn out, and sticks were unusable. Staff service was barely cordial. I found it very expensive for what it is...
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with equally nice local styled rooms. Charming decor and close to everything.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cristian

Stayed 3 nights in Mar 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Liked the view, location, room and balcony, reception and bar staff porters and drivers. Disliked one breakfast staff who clearly didn’t enjoy her job, and the shower in the bathroom is too small and in the wrong position.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Chenbo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the spa is amazing and very nice breakfast. Overall , it's a very nice hotel to stay. but the service was a bit chaotic for us. we waited at the taxi station for more than 20 mins, no one came to pick us up, despite we called several times. we walked to the hotel with our luggages, the reception staff just explained that they were busy. I know you might be busy, but you could explain to me on the phone, or offer something alternative.
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. Staff are very friendly. Will definitely come back again.
Stayed 6 nights in Jan 2025

10/10 Excellent

Neda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the train station. Big and spacious room with the great view of Matterhorn. Walking distance to supermarket and shops
Stayed 1 night in Jan 2025

10/10 Excellent

Afsaneh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Linda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was excellent. Especially the front desk! 10/10!
Stayed 1 night in Dec 2024

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, property conditions & facilities
Weather was good for the most part. The hotel was awesome with a great staff that was very helpful. The food everywhere was great, and I would stay there again and recommend
Stayed 2 nights in Nov 2024

10/10 Excellent

parvin

Liked: Staff & service, property conditions & facilities
Great resort, enjoyed every second of the stay
Stayed 4 nights in Nov 2024

10/10 Excellent

emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the spa! such a good location and not too far to walk into town
Stayed 2 nights in Nov 2024