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Backstage Boutique Hotel

4.0 star property

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Photo gallery for Backstage Boutique Hotel

Outdoor pool, pool loungers
Interior
Front of property
Sky & Stars Suite | Living room | 48-inch flat-screen TV with cable channels, TV, DVD player
Sports facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Hofmattstrasse 4, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt Visitor Center
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Cube Loft

Cube Loft | Down duvets, free minibar, in-room safe, desk

Cube Loft

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Cozy Art (standard room)

Cozy Art (standard room) | Down duvets, free minibar, in-room safe, desk

Cozy Art (standard room)

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Matterhorn View

View from room

Matterhorn View

10.0 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Cube Loft

Family Cube Loft | Down duvets, free minibar, in-room safe, desk

Family Cube Loft

8.0 out of 10
Very good
(1 review)
  • 47 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Sky & Stars Suite

Sky & Stars Suite | Living room | 48-inch flat-screen TV with cable channels, TV, DVD player

Sky & Stars Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 80 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

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About this property

Backstage Boutique Hotel

Mountain ski retreat with 2 restaurants and full-service spa
Backstage Boutique Hotel guests can head out to the slopes, sip drinks at the bar/lounge and enjoy an outdoor pool and a full-service spa.
Backstage Boutique Hotel offers 34 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. 48-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Backstage Boutique Hotel. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast and free WiFi in public areas, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room, a sauna and bicycles to rent
  • Steps from Zermatt-Matterhorn Ski Paradise and 4 minutes on foot from Zermatt Visitor Center
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
During the winter, enjoy on-site recreational activities like downhill skiing and snowboarding. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Conveniences like ski storage, ski equipment rentals and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, along with a coffee shop/cafΘ. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an outdoor pool and a sauna.

This 4-star Zermatt hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 10:30 AM.
Backstage Boutique Hotel has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowboarding
  • Steam room

Family friendly

  • DVD player
  • In-room cot
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels
  • CD player
  • DVD player

Food and drink

  • Electric kettle
  • Espresso maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:30 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Backstage Boutique Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Zermatt
Backstage Boutique
Backstage Boutique Hotel Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Hotel Hotel Zermatt

Backstage Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 276 out of 371 reviews
Rating 8 - Good. 70 out of 371 reviews
Rating 6 - Okay. 20 out of 371 reviews
Rating 4 - Poor. 5 out of 371 reviews
Rating 2 - Terrible. 0 out of 371 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, no taxi’s which required long waits. Thank you to Susanna, who really helped us find a taxi from the ferry late. We couldn’t thank her enough. Room was nice as was the pool. Had dinner 1-night and we are glad we did.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rahul, Dublin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Review I recently had the pleasure of staying at an amazing hotel that exceeded all expectations. The room was uniquely designed, offering a blend of comfort and aesthetic charm that made our stay memorable. What truly set this experience apart was the exceptional service. Celebrating our anniversary, we were delighted to find a beautifully set breakfast table arranged in a perfect spot, adorned with chocolates, champagne, and fresh flowers—a thoughtful gesture that added a personal touch to our celebration. The staff were outstanding, attentive, and genuinely committed to ensuring our comfort. The culinary offerings were equally impressive, with a made-to-order breakfast that featured fresh, delicious options tailored to our preferences. They have a fantastic spa too which we did not have time to visit but it looked truly exceptional. Overall, this was one of the best hospitality experiences we've ever had, marked by impeccable service, excellent amenities, and a warm, welcoming atmosphere.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely staff. Room a but weird and not terribly good UX.
Stayed 4 nights in Aug 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to train. Super friendly staff. Good shower. Great breakfast.
Stayed 2 nights in Aug 2025

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities

Matterhorn visit

Stayed 1 night in Aug 2025

10/10 Excellent

Tasnim

Stayed 2 nights in Aug 2025

10/10 Excellent

natalia, anchorage

Stayed 4 nights in Aug 2025

10/10 Excellent

Sabine

Liked: Cleanliness, property conditions & facilities, room comfort

Gorgeous hotel with outstanding service!

The most beautiful stay in Zermatt. Everyone was amazingly friendly and welcoming. The food is incredible. The room was outstanding! Modern twist what made it super exciting and beautiful! We loved it and will be back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Brooke

Stayed 2 nights in Aug 2025

10/10 Excellent

Megan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kayla

Stayed 2 nights in Jul 2025

10/10 Excellent

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing unique stay

Amazing hotel in an amazing place. So unique and interesting. The staff were amazing and accommodating.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely stay in the family suite. The staff stored our luggage for us, when we arrived earlier than expected. The welcome tea was a wonderful surprise, and the breakfast was great. the room was beautiful, and very clean. My kids loved the use of the hot tub and cold plunge. Easily walkable from the train station, and great location downtown!! Would absolutely come back!
Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location - very friendly helpful staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Cherrie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
WiFi was not great
Stayed 2 nights in Jul 2025

8/10 Good

Jaisele

Stayed 3 nights in May 2025

10/10 Excellent

Payman

Stayed 3 nights in Jul 2025

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff in a stunningly beautiful
Stayed 2 nights in Jun 2025

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Justin

Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly gracious and helpful. Perfect location.
Stayed 2 nights in May 2025

10/10 Excellent

rabia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel. Beautiful view from breakfast room. Plenty of spa amenities included. 4 minute walk to train station.
Stayed 2 nights in May 2025

10/10 Excellent

Sukesh

Stayed 2 nights in Apr 2025