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Hotel Alpenroyal

3.0 star property

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Photo gallery for Hotel Alpenroyal

Indoor pool
Sauna, hot tub, steam room
Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse | In-room safe, desk, free WiFi, bed sheets
Terrace/patio
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Riedweg 96, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪2 min walk‬
  • Place, Zermatt - Furi
    ‪6 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

8.8 out of 10
Excellent
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

10.0 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple room with balcony or split first floor terrace

Triple room with balcony or split first floor terrace | In-room safe, desk, free WiFi, bed sheets

Triple room with balcony or split first floor terrace

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse | In-room safe, desk, free WiFi, bed sheets

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

  • Mountain view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, free WiFi, bed sheets

Standard Single Room

10.0 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Double Room

Economy Double Room | In-room safe, desk, free WiFi, bed sheets

Economy Double Room

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Single Room

Deluxe Single Room | In-room safe, desk, free WiFi, bed sheets

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Doppelzimmer mit Balkon oder Terrasse im Erdgeschoss

Deluxe Doppelzimmer mit Balkon oder Terrasse im Erdgeschoss | In-room safe, desk, free WiFi, bed sheets

Deluxe Doppelzimmer mit Balkon oder Terrasse im Erdgeschoss

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Alpenroyal

This smoke-free hotel features a full-service spa, an indoor pool and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a sauna, a hot tub and a fireplace at reception.
Hotel Alpenroyal offers 31 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Alpenroyal. During your stay, you're just a quick walk from Zermatt–Sunnegga Funicular. Free breakfast, free WiFi in public areas and a full-service spa are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Amenities include a front desk safe, multilingual staff and a terrace
  • On-site recreation includes a steam room and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular
  • Dogs welcome for a fee (restrictions apply)
Hotel Alpenroyal offers its guests a full-service spa, an indoor pool, and a hot tub. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A sauna, a terrace, and multilingual staff are also featured at Hotel Alpenroyal.

This 3-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Built in 1985
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt

Hotel Alpenroyal Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 190 out of 333 reviews
Rating 8 - Good. 114 out of 333 reviews
Rating 6 - Okay. 22 out of 333 reviews
Rating 4 - Poor. 3 out of 333 reviews
Rating 2 - Terrible. 4 out of 333 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elisha

Liked: Cleanliness, amenities, property conditions & facilities
The hospitality was good
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and welcoming! I had an unforgettable time!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ansuman

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Excellent breakfast.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay. .staff and breakfast was great Very pretty hotel
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay overall and was conveniently located in the town.
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay with friendly staff. Thank you!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Alpenroyal. The property was clean and beautiful, the spa was amazing. The staff were friendly and helpful and breakfast was delicious. Location was perfect - the elevator was a surprise and helped getting around and our view was perfect!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was terrific, very nice breakfast, indoor pool, fantastic view of the Matterhorn!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service, great view and terrific amenities. I highly recommend this hotel!
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Absolutely loved the view from our room! Would definitely stay there again.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Brilliant location in Zermatt, great swimming pool for rainy days, great view of the Matterhorn. Staff were friendly and helpful.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the perfect view and when you want to go into town, there's an elevator that leads you straight to the town level to walk around. When you have bags there is the free shuttle to and from the train station.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and has the best view of Zermatt mountain. I really enjoy my stay there with the family and the indoor pool is also very nice. Regarding breakfast, it was a bit too light for us, especially for kids, but otherwise great.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Zermatt.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Luanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent choice for our stay in Zermatt. Very friendly & helpful staff. Excellent breakfast every morning. Our room had a beautiful view of the Matterhorn. Highly recommend.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

CHUN MING

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with helpful staffs and wonderful view
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albeit this is a 3 star property facilities were good and staff was brilliant.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel as a landing point after our ski/exploration days. Comfortable and walkable. Highly recommend!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time in a beautiful Mountain community!
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Deborah

Liked: Cleanliness
I booked a balcony room with a view of the Matterhorn. My view was of a wall.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place to stay

Friendly staff, wonderful, comfortable place. Has a secret easier way to get to the station through a private lift. The view of Matterhorn was unbeatable from our room.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
The lady and staff were super friendly. Enjoy my stay. Recommend
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing stay, Breakfast was wonderful, the location was idea for skiing, just a short walk to Gondola, and short walk to town. The view from our balcony was magical and wonderful, did not want to leave. Pool and spa area was delightful. Definitely recommend.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

CHAO CHUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff best view
Stayed 3 nights in Jul 2024