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Hotel Alpina

2.0 star property

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Photo gallery for Hotel Alpina

Exterior
Property grounds
Property grounds
In-room safe, desk, cots/infant beds, free WiFi
Daily buffet breakfast (CHF 25 per person)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Free WiFi

Explore the area

View in a map
5 Englischer Viertel, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Matterhorn Museum
    ‪2 min walk‬
  • Zermatt-Furi Gondola
    ‪10 min walk‬
  • Sion (SIR)

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cots/infant beds, free WiFi

Standard Double Room

8.2 out of 10
Very good
(21 reviews)
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, cots/infant beds, free WiFi

Triple Room

7.6 out of 10
Good
(9 reviews)
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cots/infant beds, free WiFi

Standard Single Room

8.4 out of 10
Very good
(18 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | In-room safe, desk, cots/infant beds, free WiFi

Double Room

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cots/infant beds, free WiFi

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 1
  • 1 Single Bed

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Front of property

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The price is €197
includes taxes & fees
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About this property

Hotel Alpina

Hotel in Zermatt, steps from Matterhorn Museum
Along with a library, this smoke-free hotel has free newspapers and tour/ticket assistance. WiFi in public areas is free. Additionally, a garden, a picnic area and a hair salon are on-site.
Hotel Alpina offers 23 accommodations with a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (surcharge) are also available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Alpina. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free WiFi in public areas, plus breakfast (surcharge) and a library. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a terrace
  • On-site recreation includes ice skating, hiking/biking trails and mountain biking
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Matterhorn Museum and 13 minutes on foot from Forest Fun Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Cot (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 211 out of 416 reviews
Rating 8 - Good. 130 out of 416 reviews
Rating 6 - Okay. 45 out of 416 reviews
Rating 4 - Poor. 15 out of 416 reviews
Rating 2 - Terrible. 15 out of 416 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Judith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Alpina urgently needs renovations. Shutters cannot be fixed. Aircon in the bathroom is deafening. Sink in the bathroom stinks moldy. Cupboard stinks sweaty. You can hear everything, what people say in the next room. Booking price of 177 CHF is a joke for what the hotel offers. Do not go there.
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

8/10 Good

Christopher

Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Check in and out was easy and good. Reception nice room n area were also very nice. Location is excellent. The only thing I didn’t like was the cleaning crew in the morning are very noisy and not considerate of those still in the room . Talking very loud and banging things around. It’s a very nice place and a good basic stay.
Stayed 1 night in May 2025

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly friendly and helpful!
Stayed 2 nights in May 2025

10/10 Excellent

Mary Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. The reception lady let us check in early. I love the view that we have and how close it is to the station.
Stayed 1 night in May 2025

4/10 Poor

Edwin

Disliked: Property conditions & facilities, room comfort

Odd position of the power sockets

The room is clean, the toilet cover is broken, one of the bed the end penal is broken and coming apart. Poor ventilation. The power sockets are in the very odd position. Especially the on in the bathroom. It is in between grasp of the toilet flashing and the sink mirror
Stayed 3 nights in May 2025

10/10 Excellent

Ki Don

Stayed 2 nights in May 2025

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 3 nights in May 2025

6/10 Okay

Mike

Disliked: Property conditions & facilities, room comfort

Never again

I would choose a different hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Francisco

Stayed 1 night in May 2025

10/10 Excellent

Eunji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean great property, good value for money
Stayed 1 night in May 2025

2/10 Terrible

Ange

Travelled with family
Disliked: Amenities, property conditions & facilities
We had no hot water for showers, we communicated this but still no luck
Stayed 2 nights in May 2025

8/10 Good

Tanda

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in May 2025

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Esteban

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but cozy room. The staff were very friendly. Very clean and maintained.
Stayed 2 nights in Apr 2025

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great. Quiet at night
Stayed 2 nights in Apr 2025

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service
Cozy and clean room with a view of the Matterhorn. Older space but it was well maintained. Easy to walk to what you needed.
Stayed 2 nights in Mar 2025

8/10 Good

Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff. Cleaned rooms every morning and never had any problems. Checking in and out was easy. Well priced
Stayed 6 nights in Mar 2025

6/10 Okay

Kailai

Stayed 1 night in Mar 2025

10/10 Excellent

Charley

Liked: Staff & service, property conditions & facilities
A great, affordable option in Zermatt.
Stayed 3 nights in Feb 2025

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my needs. Clean and updated
Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a reasonable price. It was about a 15 minute walk to both ski access points.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is owned by the 5 Star Grand Hotel Zermatterhof and you have access to their facility at a cost. The Alpina does not have a Front Desk, so you must go to the 4 Star Hotel Tannenhof for Check In and such. Nice Affordable Hotel.
Stayed 4 nights in Jan 2025