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Tradition Julen Hotel

4.5 star property

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Photo gallery for Tradition Julen Hotel

Exterior
Garden
Matterhorn Double Room | 1 bedroom, premium bedding, free minibar, in-room safe
Matterhorn Suite | Mountain view
Sports facility

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym

Explore the area

View in a map
Riedstrasse 2, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪10 min walk‬
  • Place, Sunnegga Ski Resort
  • Airport, Sion (SIR)

Room options

View all photos for Single Room Chalet Style

Single Room Chalet Style | 1 bedroom, premium bedding, free minibar, in-room safe

Single Room Chalet Style

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Chalet Style

Double Room Chalet Style | 1 bedroom, premium bedding, free minibar, in-room safe

Double Room Chalet Style

9.8 out of 10
Exceptional
(7 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Comfort Room

Superior Comfort Room | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Comfort Room

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Matterhorn Suite

Matterhorn Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Matterhorn Suite

  • 45 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Matterhorn Double Room

Matterhorn Double Room | 1 bedroom, premium bedding, free minibar, in-room safe

Matterhorn Double Room

10.0 out of 10
Exceptional
(12 reviews)
  • 26 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Panoramic Suite

Panoramic Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Panoramic Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Suite

Family Suite | Interior

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds

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About this property

Tradition Julen Hotel

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free train station pick-up are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Tradition Julen Hotel offers 32 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Tradition Julen Hotel. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas and free train pick-up service are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the indoor pool
  • Treat yourself to hot stone massages, body treatments or thalassotherapy at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Tradition Julen Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness centre, a terrace, and multilingual staff are also featured at the luxury Tradition Julen Hotel.

This 4.5-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurant Julen – This restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available.
Schaeferstube – This restaurant only serves dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Restaurant Julen
  • Schaeferstube

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1937
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Hotel Julen
Hotel Romantik
Julen
Romantik Hotel Julen
Romantik Hotel Julen Zermatt
Romantik Julen
Romantik Julen Zermatt
Romantik Hotel Zermatt
Romantik Hotel Julen
Tradition Julen Hotel Hotel
Tradition Julen Hotel Zermatt
Tradition Julen Hotel Hotel Zermatt

Reviews

Tradition Julen Hotel Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 179 out of 197 reviews
Rating 8 - Good. 15 out of 197 reviews
Rating 6 - Okay. 0 out of 197 reviews
Rating 4 - Poor. 2 out of 197 reviews
Rating 2 - Terrible. 1 out of 197 reviews

Reviews

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service
The front desk person was grumpy. The spa and pool were closed. The restaurant had a TON of flies inside, and they messed up my order, giving me a meat dish when I ordered vegetarian. There was a half drunk Coke in the mini fridge. The shower handles cannot be reached unless already under the shower head, so you have no choice but to be hit with cold water. The toilet has a bidet button that can’t be reached from the toilet. There are so many places to stay, there’s no need to choose this place.
Stayed 2 nights in Jul 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel, amazing characterful rooms, good breakfast and location. Staff generally cheerful and helpful. Nice touches like loan of a rucksack. Shame the pool was closed as that and the bar were really the only facilities in the hotel but plenty else to do in Zermatt. A secure WiFi would have been helpful.
Stayed 8 nights in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Swiss style!
Stayed 3 nights in Jul 2025

10/10 Excellent

Cory

Liked: Cleanliness, amenities, property conditions & facilities
Great service and super clean. It was in a great location, close to a lot of the amenities that Zermatt had to offer. Many added perks to staying here from breakfast which is included with your stay, to the spa and tea time offerings daily. The rooms were sound proof, spacious and cozy. We would highly recommend staying here if you’re visiting the Zermatt area.
Stayed 2 nights in Jul 2025

4/10 Poor

Kaitlynn

Stayed 1 night in Jul 2025

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was fabulous!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Julieann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ivette

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel , with e great service ,, The Owner goes Table by Table every morning at breakfast,,, to say Hi !! Absolutely the Best service !!
Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous. Beautiful, very Swiss. Very well located in village.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful hotel with wonderful staff! We loved it and can’t wait to come back! Rooms were cute and beds comfy. Highly recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful property that offered exceptional service and comfort.
Stayed 2 nights in May 2025

8/10 Good

Fergus

Stayed 2 nights in Jun 2025

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stated at Hotel Julen for 2 days May 7 & 8th to go up the Matterhorn. Our room was very nice and very clean, staff were very friendly and welcoming. The included breakfast had everything anyone could desire. We had supper at one of the restaurants ( Schaferstube) in the hotel on our 2nd night. For those looking for a traditional Swiss atmosphere and food we would highly recommend it. We had the beef fondue which was excellent. Location is excellent. We would highly recommend this hotel.
Stayed 2 nights in May 2025

10/10 Excellent

William, Salt Lake City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and the food was amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities
Could not have asked for better accommodations. The area was beautiful. I recommend this hotel to everyone.
Stayed 1 night in Jun 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully decorated, immaculately clean hotel with great amenities. It’s centrally located and has great restaurant options including one at sister hotel across the street. I can’t say enough good things about the attentive and caring staff.
View from our balcony.
Stayed 2 nights in May 2025

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Tradition Julen is a fantastic hotel with an incredible location offering stunning views of the Matterhorn. The staff was as friendly and helpful as could be, the room was beautiful and the breakfasts were amazing. Very, very easy walking distance (a few blocks) to the heart of Zermatt.
Stayed 2 nights in May 2025

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel! Highly recommend!
Stayed 2 nights in May 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Julien is charming and the staff is so friendly and attentive to their guests. The rooms are so nice, many extras that you don't see at other hotels. My only negative comment is that there didn't seem to be appropriate covering on the bathroom window for night time use, and it was difficult to reach close to the bathroom mirror to apply makeup.
Stayed 2 nights in May 2025

10/10 Excellent

Collene

Stayed 4 nights in Feb 2025

10/10 Excellent

Thomas, Windermere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one night stay in Zermatt after train ride on Glacier Express but nice view of Matterhorn from room, good restaurant downstairs, efficient staff, complementary transportation to and from train station, great area to walk around.
Stayed 1 night in Jan 2025

10/10 Excellent

Gregg

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and charming hotel in the perfect Zermatt location. Nice view of the Matterhorn from our balcony. Everything in town was walkable (though they sent a free shuttle to pick us up from the train station when we first arrived). We loved the pool and spa and they even made our dog feel at home. Very highly recommended.
Stayed 3 nights in Jan 2025

10/10 Excellent

JEFFREY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Hotel

The Hotel was to say the least exceptional. It was approximately 15 minutes from the train and an breath taking walk for views as they were phenomenal. It was later in the day on arrival. We had some clothes to be cleaned. We had checked in, they recommended the restaurant below on site. The room was awesome with 2 balconies, the room was not short of anything we needed for our stay, free mini bar (Hi Lite LOL). After dinner we returned to the room to find our clothes to be cleaned returned. We had a clear night to enjoy a beverage from our balcony and enjoy the views, a moon lit evening and stars just blazing. Awesome service! We enjoyed the pool and any amenity we could. The only thing i would change was the length of stay. We would have loved to be there for a week. Walking distance to anywhere was close.
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was possibly the best hotel experience of my life, top to bottom. The Julen family is unmatched!
Stayed 4 nights in Jan 2025

10/10 Excellent

Debbrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay staff excellent and very attentive and accommodating.. everything was on point.. looking forward to future stays.
Stayed 1 night in Dec 2024