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Capital O Hotel Los Caracoles, Acapulco

2.0 star property

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Photo gallery for Capital O Hotel Los Caracoles, Acapulco

Outdoor pool
BBQ/picnic Area
Lobby sitting area
Front of property
Standard Room, Multiple Beds | Soundproofing, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
1300 Blvrd de las Naciones La Poza, Acapulco, GRO, 39370
  • La Isla Shopping Village
    ‪12 min walk‬
  • Forum de Mundo Imperial
    ‪17 min walk‬
  • Playa Revolcadero
    ‪5 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Soundproofing, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Soundproofing, bed sheets

Standard Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Three beds)

Soundproofing, bed sheets

Standard Room (Three beds)

  • Sleeps 6
  • 3 Double Beds

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Front of property

Hotel Ashly

  • Parking included
  • Air conditioning
  • 24/7 front desk
3.3 out of 5, (163)
The price is €61
for 1 room
includes taxes & fees
20 Jun - 21 Jun
Hotel Ashly

About this property

Capital O Hotel Los Caracoles, Acapulco

Hotel with an outdoor pool, near Forum de Mundo Imperial
An outdoor pool, a 24-hour front desk and a garden are available at this smoke-free hotel. WiFi in public areas is free.
Capital O Hotel Los Caracoles, Acapulco offers 18 air-conditioned accommodations with private pools and free toiletries. 24-inch flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Capital O Hotel Los Caracoles, Acapulco, you'll be within walking distance of Forum de Mundo Imperial. Enjoy features like free WiFi in public areas and an outdoor pool.
  • Free Wi-Fi in some public areas
  • Take a swim in the outdoor pool
  • Just a 5-minute drive from Forum de Mundo Imperial and 8 minutes from Playa Revolcadero
Capital O Hotel Los Caracoles, Acapulco offers its guests an outdoor pool and a garden. Public spaces have free WiFi.

This Acapulco hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Private pool

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

Capital O Hotel Los Caracoles, Acapulco Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 98 reviews
Rating 8 - Good. 24 out of 98 reviews
Rating 6 - Okay. 15 out of 98 reviews
Rating 4 - Poor. 9 out of 98 reviews
Rating 2 - Terrible. 9 out of 98 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Harvey

Liked: Cleanliness, staff & service
Desk girls
Stayed 13 nights in Feb 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Jesus, Coyoacan

Stayed 1 night in Jan 2025

8/10 Good

Vanessa Rodriguez de

Stayed 1 night in Oct 2024

8/10 Good

Arturo, Imperial

Liked: Cleanliness, staff & service
Staff was great.
Stayed 5 nights in Oct 2024

10/10 Excellent

Giovanni

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good prices
Stayed 2 nights in Jul 2024

2/10 Terrible

Marcelo

Stayed 1 night in Jul 2023

2/10 Terrible

FREDDY

Disliked: Amenities, property conditions & facilities
Bathrooms we leak no hot water no towers and the whole room is a mess the AC is not working not recommend it
Stayed 1 night in Aug 2022

10/10 Excellent

Rosa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2022

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very clean and recommneded

wonderful short stay at a well price hotel.
Stayed 2 nights in Mar 2022

2/10 Terrible

Alejandro

Stayed 3 nights in Mar 2022

10/10 Excellent

Jesus

Stayed 1 night in Nov 2021

6/10 Okay

Carlos

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a gringo and the staff was very helpful in helping me to navigate the language difference and they helped me out with all kinds of things.
Stayed 3 nights in Jun 2021

2/10 Terrible

Bryant, Long Beach

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact that we found a scorpion hiding on the bed
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Jul 2020

10/10 Excellent

Victor, Mexico

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servico y buena ubicación estadia muy buena
Stayed 5 nights in Jun 2020

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 dias no hubo agua caliente y el dia que llegué habia ina cucaracha muerte
Stayed 4 nights in Feb 2025

4/10 Poor

Suzana Cristina

Travelled with family
Disliked: Cleanliness

Precisa melhorar MUITO

A localização próxima ao aeroporto é o único ponto positivo para voos bem cedo, que foi meu caso. Mas além de Oxxo e um mercado, não há nada por perto, nem o shopping que diz que há por lá estava funcionando, já que desde o furacão em 2023 encontra-se totalmente fechado. Os funcionários são o básico, não posso dizer que são prestativos nem amigáveis, pois tive que pedir duas vezes por uma toalha que estava faltando, me colocaram num quarto que a luz do banheiro não estava funcionando. Tive que tomar banho no escuro e somente 4h após o check in apareceu alguém da manutenção e arrumou, sendo que logo que entrei eles mesmos me avisaram que havia esse problema. Mas deixou uma sujeira imensa. Não recebi um desconto nem pedido de desculpas. Pelo contrário, e cobraram extra no check in por ter duas pessoas no quarto, dizendo que só havia reservado para uma. Em todos os hotéis, a não ser que tenha café da manhã, o preço é o mesmo para uma ou duas pessoas, já que a cama é de casal e as comodidades são exatamente as mesmas. A piscina precisa de manutenção. O fundo estava sujo e cheia de insetos. Na foto, essa área parece bonita, mas justo atrás dela (na parte que não aparece na foto) existe um depósito lotado de tralhas, que ficam expostas, sem porta nem cortina. É um ambiente zero convidativo. Também há um barco abandonado no jardim, que não aparece na foto. O jardim é um espaço que está bem cuidado, mas não há um banco sequer e gatos ficam circulando para fazer suas necessidades ali.
Stayed 1 night in Feb 2025

6/10 Okay

Zaira

Travelled with group
Liked: Amenities
La habitación es muy cómoda.
Stayed 2 nights in Feb 2025

8/10 Good

Brenda

Stayed 1 night in Feb 2025

6/10 Okay

Miriam

Travelled with family
Liked: Staff & service
No cumple con lo que ofrece
Stayed 1 night in Jan 2025

10/10 Excellent

Myriam

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Librado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Dec 2024

10/10 Excellent

Librado

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Stayed 1 night in Dec 2024