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Capital O Hotel Los Caracoles, Acapulco

2.0 star property

Choose dates to view prices

Photo gallery for Capital O Hotel Los Caracoles, Acapulco

A swimming pool with lounge chairs and an umbrella, surrounded by palm trees and greenery.
Lobby sitting area
A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.
BBQ/picnic Area
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1300 Blvrd de las Naciones La Poza, Acapulco, GRO, 39370
  • Place, Boulevard de las Naciones
    ‪1 min walk‬
  • Place, La Isla Shopping Village
    ‪12 min walk‬
  • Place, Forum de Mundo Imperial
    ‪17 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

A hotel room with a bed, a nightstand, a lamp, and a chair.

Standard Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room (Three beds)

A hotel room with two beds, a nightstand with a lamp, a dresser, and an air conditioning unit on the wall.

Standard Room (Three beds)

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

A hotel room with a bed, a chair, a nightstand with a lamp, and an air conditioning unit.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Capital O Hotel Los Caracoles, Acapulco

An outdoor pool, a 24-hour front desk and a garden are available at this smoke-free hotel. WiFi in public areas is free.
Capital O Hotel Los Caracoles, Acapulco offers 18 air-conditioned accommodations with private pools and free toiletries. 24-inch flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Capital O Hotel Los Caracoles, Acapulco, you're just a quick walk from Boulevard de las Naciones. Enjoy features like free WiFi in public areas and an outdoor pool.
  • Free Wi-Fi in some public areas
  • Take a swim in the outdoor pool
  • Just a 1-minute drive from Forum de Mundo Imperial and 9 minutes from Playa Revolcadero
Capital O Hotel Los Caracoles, Acapulco offers its guests an outdoor pool and a garden. Public spaces have free WiFi.

This Acapulco hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Private pool

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Capital O Hotel Los Caracoles, Acapulco Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 49 out of 134 reviews
Rating 8 - Good. 38 out of 134 reviews
Rating 6 - Okay. 23 out of 134 reviews
Rating 4 - Poor. 11 out of 134 reviews
Rating 2 - Terrible. 13 out of 134 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
The staff is very courteous and friendly. Clean room and nice small pool.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cold and hot water, comfortable beds (colchones), air conditioning, tv.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Meagan

Liked: Amenities
Great stay! Super clean and cold AC
Stayed 1 night in May 2025
Verified

8/10 Good

Ever

Liked: Cleanliness, staff & service, property conditions & facilities
4 star hotel
Stayed 1 night in Jul 2025
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service
Staff was great.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good prices
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

Juanita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had bed bugs
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Harvey

Liked: Cleanliness, staff & service
Desk girls
Stayed 13 nights in Feb 2025
Verified

2/10 Terrible

FREDDY

Disliked: Amenities, property conditions & facilities
Bathrooms we leak no hot water no towers and the whole room is a mess the AC is not working not recommend it
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Angel Ernesto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El trato es normal pero las habitaciones son sucias y las sábanas tenían manchas que se veían muy desagradables.
Stayed 3 nights in Apr 2026
Verified

2/10 Terrible

MARCO J

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me dieron las habitaciones
Stayed 6 nights in Mar 2026
Verified

2/10 Terrible

Alain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Je me suis presente et je n'ai meme pas couche , j'ai quitte pour aller m'heberger dans un autre hotel ,, car odeur nauseabond de puanteur de poisson , c'est normal l'hotel c'est une poissonnerie au rez de chausse d'ou est situe la reception et l'entree pour la piscine ,la piscine avec ses belles photos , voyez mes photos et vous comprendrez . La porte des chambres muni d'une simple poignee des annees 50 avec bouton poussoir comme barrure . Ah oui si comme moi vos valises sont pesantes , pas d'acenseur et les chambres sont aux niveau superieur , la mienne que l'ont ma offert etait aux 4'iemme etage et n'insistez pas pour changer ( pas possible ) de plus oublie l'aide d'un valet pour vous aider , douche de camping mieux que leur douches . Je ne penses qu'expedia devrait aviser que ce genre d'hotel ne s'adresse pas aux touristes normal , c' est plutot un gite ( pas un hotel c'est certain que non ) pour trabailleurs Mexicain sans vouloir les denigrer. Je suis allez a one hotel pres de l'aeroport , pas impeccable , par contre vraiment superieur .
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Rosaura

Disliked: Staff & service
El personal del Hotel no es nada amable
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jorge A

Liked: Cleanliness, property conditions & facilities
Todo bien solo el Estacionamento muy pequeño y el personal no ayuda mucho
Stayed 1 night in Mar 2026
Verified

8/10 Good

Laritza

Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia, atención amable, excelente relación costo - calidad. Céntrica y comunicada en zona Diamante, seguridad, acceso las 24 horas.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bien en general, limpio, bien las instalaciones, no utilizamos la alberca pero se veía limpia, estaría bien que pusieran camastros mesas y sobrillas. Solo como sugerecia que la recepcionista tenga una actitud amable.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Thibault

Liked: Staff & service, amenities
Chambre propre personnel accueillant rien a dire pour ce prix la un hotel a acapulco cest rare, juste la clim qui fonctionne tres bien lais qui fuit tien de grave
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jesús Isael

Liked: Cleanliness, amenities, property conditions & facilities
si estaba inpecable
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solo el servicio de toallas está pésimo muy rotas y con hoyos,además me faltaron unas toallas y me dijeron que si quería más era un costo de $50 00 pesos por cada extra
Stayed 3 nights in Aug 2025
Verified

8/10 Good

OSCAR

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Algo viejo
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Giovanni

Liked: Cleanliness
Las sábanas no estaban del todo limpias. El hotel en si ok
Stayed 1 night in May 2025
Verified

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio es excelente
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 dias no hubo agua caliente y el dia que llegué habia ina cucaracha muerte
Stayed 4 nights in Feb 2025
Verified

4/10 Poor

Suzana Cristina

Disliked: Cleanliness

Precisa melhorar MUITO

A localização próxima ao aeroporto é o único ponto positivo para voos bem cedo, que foi meu caso. Mas além de Oxxo e um mercado, não há nada por perto, nem o shopping que diz que há por lá estava funcionando, já que desde o furacão em 2023 encontra-se totalmente fechado. Os funcionários são o básico, não posso dizer que são prestativos nem amigáveis, pois tive que pedir duas vezes por uma toalha que estava faltando, me colocaram num quarto que a luz do banheiro não estava funcionando. Tive que tomar banho no escuro e somente 4h após o check in apareceu alguém da manutenção e arrumou, sendo que logo que entrei eles mesmos me avisaram que havia esse problema. Mas deixou uma sujeira imensa. Não recebi um desconto nem pedido de desculpas. Pelo contrário, e cobraram extra no check in por ter duas pessoas no quarto, dizendo que só havia reservado para uma. Em todos os hotéis, a não ser que tenha café da manhã, o preço é o mesmo para uma ou duas pessoas, já que a cama é de casal e as comodidades são exatamente as mesmas. A piscina precisa de manutenção. O fundo estava sujo e cheia de insetos. Na foto, essa área parece bonita, mas justo atrás dela (na parte que não aparece na foto) existe um depósito lotado de tralhas, que ficam expostas, sem porta nem cortina. É um ambiente zero convidativo. Também há um barco abandonado no jardim, que não aparece na foto. O jardim é um espaço que está bem cuidado, mas não há um banco sequer e gatos ficam circulando para fazer suas necessidades ali.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Zaira

Liked: Amenities
La habitación es muy cómoda.
Stayed 2 nights in Feb 2025