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Grosvenor Hotel Adelaide by Accor

3.5 star property

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Photo gallery for Grosvenor Hotel Adelaide by Accor

Superior Room, 2 Single Beds | 1 bedroom, desk, laptop workspace, iron/ironing board
Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, iron/ironing board
Exterior
Property entrance
Sports facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Laundry
  • Free WiFi

Explore the area

Map
125 North Terrace, Adelaide, SA, 5000
  • Adelaide Convention Centre
    ‪2 min walk‬
  • Rundle Mall
    ‪7 min walk‬
  • Adelaide Oval
    ‪8 min walk‬
  • Adelaide, SA (ADL)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

  • 27.00 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 18.00 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 2 Queen Beds

  • 35.00 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | 1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 2 Single Beds

  • 20.00 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Superior Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

  • City view
  • 40.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed

  • City view
  • 26.00 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

1 bedroom, desk, laptop workspace, iron/ironing board

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Two Queen Room

  • Sleeps 3
  • 2 Queen Beds

View all photos for Executive Room

1 bedroom, desk, laptop workspace, iron/ironing board

Executive Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Queen Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Two Queen Room

  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Queen Room

1 bedroom, desk, laptop workspace, iron/ironing board

Superior Queen Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Grosvenor Hotel Adelaide by Accor

Hotel with a 24-hour front desk, steps from Adelaide Convention Centre
This smoke-free hotel features self parking, concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance. Housekeeping is available on request.
Grosvenor Hotel Adelaide by Accor offers 181 air-conditioned accommodations with a hairdryer and an iron/ironing board. Televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of Grosvenor Hotel Adelaide by Accor's great location. During your stay, you're just a quick walk from Adelaide Casino. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Adelaide Convention Centre and 4 minutes on foot from Adelaide Festival Centre
As a guest of Grosvenor Hotel Adelaide by Accor, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Grosvenor Hotel Adelaide by Accor also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This Adelaide hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 9:30 AM.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Hebrew, Hindi, Korean, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 25 per day)
  • Secured, covered parking on site (AUD 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: AUD 18 per person

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 1-inch TV with cable channels
  • Pay films

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 15 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AUD 18 per person
  • Covered self-parking fee: AUD 25.00 per night
  • Nearby parking fee: AUD 25.00 per day (656 ft away)
  • Rollaway bed fee: AUD 45.00 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 15 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Grosvenor
Mercure Grosvenor
Mercure Grosvenor Adelaide
Mercure Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide
Accor Grosvenor Hotel
 Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide
Grosvenor Adelaide By Accor
Mercure Grosvenor Hotel Adelaide
Grosvenor Hotel Adelaide by Accor Hotel
Grosvenor Hotel Adelaide by Accor Adelaide
Grosvenor Hotel Adelaide by Accor Hotel Adelaide

Grosvenor Hotel Adelaide by Accor Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 320 out of 1000 reviews
Rating 8 - Good. 379 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 80 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Kylie

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet was leaking water across the floor, shower had no pressure and water went aeound the bath edge and onto the floor, elevator not working was only 1 available. Only 3 towels for 4 people but reception did send more up. Car park is so small.
Stayed 1 night in Mar 2025

10/10 Excellent

Dannielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to city and easy access to public transport. Excellent friendly and helpful staff.
Stayed 1 night in Nov 2024

8/10 Good

DARREN

Business traveller
Liked: Cleanliness, staff & service
Acceptable but rather tired property.
Stayed 3 nights in Feb 2025

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly. Very convenient. Hot water was hot, bed was comfy, air conditioning superb.
Stayed 4 nights in Feb 2025

2/10 Terrible

Alex

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was noisy - you could hear the taps from other units and footsteps of others. The accommodation was average with steps inside the rooms, tiny spaces and a column right beside the bed.
Stayed 1 night in Feb 2025

8/10 Good

Mik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located , clean and staff were very friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Ursula

Travelled with group
Location, price, room size inc bathroom. However windows blocked out More twin rooms
Stayed 1 night in Feb 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Rafael

Stayed 4 nights in Feb 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel due to a number of reasons especially the central location and friendly staff.
Stayed 9 nights in Feb 2025

6/10 Okay

MARY

Travelled with family
Liked: Staff & service, room comfort
Stayed 8 nights in Feb 2025

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Property conditions & facilities
The location was excellent. The hotel looked very tired and in need of a revamp. I had a 4th floor room with two backed out windows as they faced an inner courtyard. The room was a bit smelly and the decor outdated. I had to report a loose floor tile in the shower right where you would stand. The staff were very helpful and friendly. Just the hotel was a tad disappointing.
Stayed 4 nights in Feb 2025

6/10 Okay

Greg

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were friendly. As indicated in other reviews, the hotel is tired and needs a refurbishment. Little things like coffee not being replenished each day or not being able to adjust air conditioning temperature reflected the score. Location was very good for our purposes.
Stayed 3 nights in Feb 2025

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Close to amenities
Stayed 3 nights in Feb 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grosvenor is located in a great spot close to shopping and social facilities. Rooms were clean and staff very proficient and friendly.
Stayed 1 night in Feb 2025

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Rondell

Travelled with group
Liked: Cleanliness, staff & service
The staff especially Amelia were very helpful and respectful. The property is old and aircon is poor in some rooms due to age. Rooms are large ..bathrooms have been renovated ..bedding is very comfortable and new . Enjoyed my stay . Very convenient location .
Stayed 6 nights in Feb 2025

8/10 Good

Vianney Maica

Liked: Cleanliness, staff & service, amenities
Can hear the noise outside
Stayed 3 nights in Dec 2024

6/10 Okay

grant

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room & cleanliness were good but the air-conditioning didn't work. The rooms, (as friends stayed in the room next to ours) were warm and stuffy. Tried adjusting the air-conditioning but made no difference. Thankfully there was a pedestal fan in there, which made it a bit more bearable. Ceiling fans would be great but new air-conditioning would certainly make a great difference
Stayed 1 night in Feb 2025

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Never book here

The odor was so terrible I couldn’t stand it I left and stayed elsewhere
Stayed 1 night in Jan 2025

10/10 Excellent

Antony

Stayed 1 night in Jan 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good secure location with easy parking Staff are friendly and helpful
Stayed 1 night in Feb 2025

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Kin seen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025